Quality Standards Resource Centre

In this video, Peter Edwards, Executive Director, Compliance and Enforcement Group, answers your questions about how we will manage non-compliance from 1 November 2025. 

This resource provides information about privacy rights in aged care, explaining how personal information is collected, used, and protected. It outlines privacy laws and principles governing the handling of personal data, including when information can be shared. The resource also links to privacy notices and policies for further details. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the privacy policy for handling personal information through My Aged Care services. It explains how personal data is collected, used, and shared, ensuring compliance with the Privacy Act 1988. The document provides details on consent, data protection measures, and rights to access or correct personal information.

This resource outlines the rights of people receiving aged care, including the right to safe, high-quality care, dignity, independence, and privacy. It also covers steps for addressing concerns, accessing advocacy, and using the Charter of Aged Care Rights as a foundation for understanding and exercising these rights. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource includes a series of YouTube videos developed by the Aged Care Quality and Safety Commission. Australian First Nations older people discuss good quality, culturally appropriate and safe aged care, including person-centred care, rights and how to speak up about care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Partnerships in Care (PiC) programme, which encourages family and friends to support companionship and care for people in aged care, even during outbreak situations. It provides guidance on infection control, visitation protocols, and formal engagement with care activities to enhance resident well-being in a safe, structured manner. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Our Managing Worker Risk Policy explains our approach in detecting, assessing and responding to risks arising from the actions, inactions and behaviours of workers. 

This policy includes information about: 

This resource provides information for providers about the Statement of Rights. The Statement of Rights promote quality and safe care for older persons accessing, or seeking to access, funded aged care services. The rights help to ensure that older people and their needs are at the centre of the new aged care system. 

This page includes information about what the Statement of Rights means for providers, and has links to additional resources about the rights, including videos and fact sheets.

This resource provides information for providers about the Statement of Rights. The Statement of Rights promote quality and safe care for older persons accessing, or seeking to access, funded aged care services. The rights help to ensure that older people and their needs are at the centre of the new aged care system. 

This page includes information about what the Statement of Rights means for providers, and has links to additional resources about the rights, including videos and fact sheets.

This resource provides information about dignity and respect in aged care, including information about what it means and why it is important. It provides evidence-informed information about dignity and respect in the context of care policies, social inclusion and meaningful engagement, autonomy and dignity of risk, privacy and personal space, and more.