Quality Standards Resource Centre

This resource provides information on a free translation service for government-subsidised aged care providers, enabling communication in languages other than English. It helps aged care providers reach diverse communities, including culturally and linguistically diverse individuals, First Nations people, and those who are Deaf or hard of hearing, supporting culturally inclusive care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on a free translation and interpreting service funded by the government for aged care providers. It supports effective communication with older people from diverse backgrounds, offering language translation, sign language, and captioning services to enhance accessibility and inclusivity in aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource explains Incident Management Systems (IMS) used in aged care to record, manage, and respond to incidents. It provides guidance on building a safety culture, recording and analysing incidents, and implementing steps to prevent reoccurrences, supporting continuous improvement in care delivery. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource explains the importance of measuring activities of daily living (ADLs) for older people in residential aged care. It guides providers on using the Barthel Index to assess ADLs quarterly, helping identify risks of functional decline and implement strategies to maintain independence and improve quality of life. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on the National Aboriginal and Torres Strait Islander Flexible Aged Care Program. The program funds flexible and culturally appropriate aged care services for Aboriginal and Torres Strait Islander communities, mainly in rural and remote areas. It covers service provider requirements, funding processes, and adaptations to ongoing aged care reforms. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information about Monthly Care Statements, including why they are important, who can give them, and the benefits for residents and providers. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource supports aged care providers in delivering culturally appropriate care for people from culturally and linguistically diverse (CALD) backgrounds. It offers free training, workshops, and resources, helping providers understand and respect diverse needs, ensuring safe, inclusive, and culturally responsive care across all settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This webpage provides resources to help improve communication, care and support for people who are deaf, Deaf, hard of hearing, or who experience hearing loss. It includes 3 tools: Everyday Communication, Inclusive Healthcare, and Building Competency. There are also links to other relevant resources.

This resource is a fictional scenario that follows an older person’s care pathway with a residential aged care provider. The resource focuses on the systems and processes to support high-quality care of older people living with cognitive impairment. It includes 4 key priority areas: person-centred care, medication management, managing changed behaviours and transitions of care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource is a fictional scenario that follows an older person’s care pathway with an in-home aged care provider. The resource focuses on the systems and processes to support high-quality care of older people living with dementia. It includes 4 key priority areas: person-centred care, medication management, managing changed behaviours and transitions of care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This fact sheet is informed by the Psychotropic Medicines in Cognitive Disability or Impairment Clinical Care Standard (CCS), developed by the Australian Commission on Safety and Quality in Health Care. The CCS describes the safe and appropriate use of psychotropic medicines for people with cognitive disability or impairment, in a way that upholds their rights, dignity, health and quality of life. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This guide offers principles and practice points for assessing and managing behavioural and psychological symptoms of dementia (BPSD) in aged care. It includes frameworks for comprehensive patient assessment, non-pharmacological and pharmacological interventions, medication review, and personalised care plans to improve care outcomes for dementia patients.

This resource offers guidance on diagnosing and managing dementia, covering its impact on cognitive and physical functions, screening methods, and differential diagnoses. It discusses appropriate use of medications, non-pharmacological approaches, and ongoing care plans for supporting those with dementia. It includes practical recommendations on cognitive assessments, functional reviews, and medication management.

This guide discusses multiculturalism in aged care, addressing the diverse needs of culturally and linguistically diverse (CALD) older adults. It covers healthcare principles, communication strategies, clinical considerations, and culturally tailored approaches for areas like medication management, dementia, mental health, nutrition, and substance use. It also provides practical advice for general practitioners, carers, and aged care facilities to deliver culturally safe and effective care.

This guide addresses barriers faced by Aboriginal and Torres Strait Islander peoples in accessing aged care, such as cultural safety, geographic challenges, and geriatric syndromes experienced at younger ages. It discusses the importance of culturally appropriate care, the use of specific assessment tools, and the unique needs of the Stolen Generation within residential and community settings.

This guide discusses strategies for supporting independent living in older adults, covering concepts of healthy ageing, using aged care services, respite care, and re-aligning function. It highlights the role of general practitioners in promoting autonomy, addressing individual needs, and avoiding ageist language while facilitating access to community or residential care services.

This guide addresses the management of disabilities in older adults, including mobility, cognitive impairments, developmental disabilities, hearing and visual impairment, psychiatric conditions, and neurodegenerative disorders. It outlines approaches for general practitioners to provide holistic care, monitor health risks, adapt support systems, and coordinate with allied health professionals in residential aged care settings.

This guide addresses the healthcare needs of older LGBTI people, covering areas such as mental health, substance use, chronic disease risks, and the importance of inclusive care. It provides strategies for culturally safe practices, promoting wellbeing, recognising abuse, and details standards for LGBTI-inclusive services, such as organisational capability and consumer participation.

This resource provides practice tip sheets for care workers, focusing on culturally responsive care for people from culturally and linguistically diverse backgrounds. It outlines communication strategies, emphasising person-centred care, cultural sensitivity, and effective interaction with patients and families, especially at the end of life.

This resource provides information about dementia in Aboriginal and Torres Strait Islander communities. It covers the effects on mind, body, and spirit, the prevalence among older and younger people, risk factors like genetics and lifestyle, and the types of dementia most common in these communities. It emphasises the importance of cultural understanding in dementia care.