The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which took effect from 1 November 2025. You can search for resources by using keywords, or filtering by standard, outcome and audience. Before using the Resource Centre, please read the terms of use.
Complaints about aged care services report
This resource provides reports on complaints about aged care services, offering insights for providers to improve complaint handling. It includes data, case studies, and guided questions to help providers address concerns in both residential and home care settings, supporting better outcomes for people receiving care.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Complaints & concerns
This resource explains how to raise complaints or concerns about aged care services. It outlines the complaints process, how to submit confidential or anonymous complaints, and the importance of good complaints handling in improving care quality. Providers are required to have systems for addressing and resolving complaints.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Healthy Ageing
This resource is a collection of resources on the Tasmanian Government Department of Health webpage about healthy ageing. It includes resources about malnutrition screening, being physically active, and eating well.
This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.
What is open disclosure? - video
This video explains open disclosure and what older people can expect from their registered provider during the process. It highlights key aspects such as communication, transparency, and how concerns will be addressed.
Preventing falls at home
This resource provides information on preventing falls at home for older people. It explains common causes of falls, such as poor lighting and slippery surfaces, and offers practical solutions like home modifications, exercise, and footwear adjustments. The document emphasises maintaining safety in and around the home to reduce the risk of falls.
This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.
RACGP aged care clinical guide (Silver Book) - Part B - Anticipatory care
This guide outlines anticipatory care planning for older adults, focusing on proactive and person-centred approaches. It details triggers for care planning, identifying vulnerability, medication management, and the use of 'as needed' (PRN) medicines for various conditions like allergic reactions, asthma, diabetes, falls, and palliative care. It includes specific recommendations for developing individualised care plans and appropriate interventions for maintaining health and quality of life.
About the Food, Nutrition and Dining Hotline – provider and worker fact sheet
This resource provides information about the Food, Nutrition, and Dining Hotline, which offers advice and addresses concerns regarding food and dining in aged care. It allows aged care providers, staff, residents, families, and carers to raise issues about nutrition, menu planning, and dining experiences to improve quality and care outcomes. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Dementia enabling environments
The Dementia Enabling Environments website, developed by Alzheimer's WA, provides guidance and resources to help create enabling environments for a person living with dementia. It includes design principles for different environment types, include home and residential aged care facilities.
This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.
Better Practice Complaint Handling Guide
This resource provides best practice guidance for handling complaints within public service agencies and private providers. It outlines the principles for creating an effective, customer-focused complaint system, including steps for logging, resolving, and communicating complaints. The guide also provides insights on staff training, performance benchmarks, and systemic improvement to enhance service quality and public trust, with relevance for aged care providers ensuring fair and transparent complaint resolution processes.
Better practice guide to complaints handling in aged care services
This booklet aims to give guidance on how to:
Dementia enabling environments - Adapt a home: Kitchen
This resource, developed by Alzheimer's WA, is a Dementia Enabling Environments illustration information sheet about adapting a home, focusing on the kitchen. It includes principles to integrate enabling design and make changes within the physical environment to maximise enablement and wellbeing for people living with dementia.
This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.
