Quality Standards Resource Centre

This resource outlines the privacy policy for handling personal information through My Aged Care services. It explains how personal data is collected, used, and shared, ensuring compliance with the Privacy Act 1988. The document provides details on consent, data protection measures, and rights to access or correct personal information.

This guide outlines anticipatory care planning for older adults, focusing on proactive and person-centred approaches. It details triggers for care planning, identifying vulnerability, medication management, and the use of 'as needed' (PRN) medicines for various conditions like allergic reactions, asthma, diabetes, falls, and palliative care. It includes specific recommendations for developing individualised care plans and appropriate interventions for maintaining health and quality of life.

This guide discusses providing aged care in rural and remote communities, focusing on the unique needs of older residents, the role of GPs in care coordination, and overcoming challenges like limited services and workforce shortages. It covers building telehealth connections, establishing collaborative care models, and offers a checklist for newly arrived GPs to support quality care for older adults.

This guide provides information on preventing and managing infections and sepsis in aged care settings. It includes recommendations on vaccination, antibiotic stewardship, recognising symptoms, and managing conditions such as respiratory, urinary tract, skin, and gastrointestinal infections. It also covers risk assessment, treatment considerations, and the role of general practitioners in infection control.

This resource provides information on digital health tools available for residential aged care providers. It covers how these tools, including My Health Record, support care coordination, improve health outcomes, and enable secure information sharing between healthcare providers to enhance the quality of aged care services.

The AMR provides information on antimicrobial resistance and it's threats to human and animal health. It contains information on how to reduce it's spread, news, AMR resources and other resources on antimicrobial resistance.

This resource outlines the rights of people receiving aged care, including the right to safe, high-quality care, dignity, independence, and privacy. It also covers steps for addressing concerns, accessing advocacy, and using the Charter of Aged Care Rights as a foundation for understanding and exercising these rights. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource examines mental health challenges in people living with dementia, covering complexities in diagnosing conditions like depression and anxiety. It provides evidence-based insights on therapeutic approaches, including music and cognitive therapies, and offers tools to aid aged care providers in supporting mental health in dementia care.

This resource describes the advocacy support available for people receiving government-funded aged care, provided through the National Aged Care Advocacy Program. It outlines the role of advocates in assisting with understanding services, managing rights, addressing concerns, and learning self-advocacy skills, supporting respectful and fair treatment in aged care.

This resource outlines common barriers faced by diverse groups in accessing aged care services, including communication challenges, social isolation, experiences of trauma, grief and loss, and social exclusion. It provides guidance on addressing these issues to make sure equitable access to services for all older people.

This resource discusses the role of goal setting in enhancing rehabilitation, reablement, and restorative care for older people. It highlights the value of involving older people in defining goals and the positive impact of goal setting on engagement, daily function, and quality of life.

This 2015 resource shares Aboriginal and Torres Strait Islander stories about approaching end of life, emphasising cultural practices and the role of storytelling in palliative care. It offers insight into supporting culturally sensitive care for people nearing the end of life.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource is about the Silver Rainbow project to improve the experiences of LGBTI people as they age and enter aged care. The resource offers resources and training information to support the health and wellbeing of LGBTIQ+ older people. It also includes relevant reports and papers, such as government submissions.

This resource library offers a collection of wound care materials, including publications, webinars, and e-learning modules, covering topics like wound healing, infection management, compression therapy, and advanced treatments. It provides resources for various target groups and is available in multiple languages.

This resource was developed internationally and therefore its applicability and usefulness may be limited.

This resource provides guidelines for creating dementia-friendly dining and kitchen spaces, emphasising sensory engagement, personalised meal experiences, and a home-like environment. It includes practical adjustments for lighting, noise, seating, and social interaction to enhance dining enjoyment.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

The Dementia Enabling Environments website, developed by Alzheimer's WA, provides guidance and resources to help create enabling environments for a person living with dementia. It includes design principles for different environment types, include home and residential aged care facilities.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource provides guidance on healthy eating for older adults, emphasising nutrient-dense foods while limiting energy-dense options. It highlights the importance of consuming a variety of foods from the 5 food groups, maintaining a healthy weight, staying physically active, and managing dietary needs for chronic conditions. It also includes tips for food safety and preventing malnutrition.

This resource provides best practice guidance for handling complaints within public service agencies and private providers. It outlines the principles for creating an effective, customer-focused complaint system, including steps for logging, resolving, and communicating complaints. The guide also provides insights on staff training, performance benchmarks, and systemic improvement to enhance service quality and public trust, with relevance for aged care providers ensuring fair and transparent complaint resolution processes.

This resource provides a collection of tools and guidelines for improving person-centred care in aged care settings. It includes assessments on care personalisation, pain management, staff-family relationships, and support for sexuality and decision-making for people with dementia.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.