Quality Standards Resource Centre

This resource explains the legal requirements and processes for obtaining informed consent for medical treatments, procedures, and care. It is relevant to aged care by ensuring that people understand their healthcare options, risks, and benefits, supporting their ability to make informed decisions about their health and wellbeing.

The resource provides a guide for health service organisations to improve care for Aboriginal and Torres Strait Islander people, focusing on 6 specific actions. It highlights strategies to build partnerships, enhance cultural competency, and ensure equitable, safe, and high-quality care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines a national approach to building a culturally respectful health system for Aboriginal and Torres Strait Islander people. It focuses on 6 domains, including communication, workforce development, and data evaluation, to ensure culturally safe, accessible care. It is applicable to aged care, helping providers meet cultural safety standards and improve health outcomes for Aboriginal and Torres Strait Islander people.

This resource provides information and support for aged care providers, workers, and people in aged care who may have experienced trauma. It offers resources to address trauma-related issues, both for those affected and for those providing care. It also provides guidance for aged care managers and the workforce to ensure trauma-informed care practices are integrated into aged care services.

This resource provides access to a range of materials aimed at promoting healing within Aboriginal and Torres Strait Islander communities. It includes documents on trauma, healing projects, and initiatives like the Stolen Generations redress schemes. Providers can use these resources to understand historical and ongoing trauma and support culturally sensitive care within aged care environments, fostering healing and resilience.

This resource presents the Draft National Consumer Engagement Strategy for Health and Wellbeing, which aims to foster partnerships between health policymakers and communities. It is designed to involve people and communities in the development and implementation of preventive health policies. The strategy supports policymakers and program developers in engaging effectively with consumers to achieve improved health outcomes across Australia. 

This resource provides a guide for engaging consumers and carers in mental health services. It outlines steps for involving people in decision-making, service design, and evaluation. The guide emphasises co-design, leadership, and dedicated resources to create a person-centred approach that improves care and service outcomes.

This resource offers guidance on culturally appropriate communication with Aboriginal and Torres Strait Islander people in aged care. It highlights the importance of respecting cultural identity, involving family, and providing person-centred care. The resource provides practical tips for careworkers to ensure culturally sensitive and respectful communication.

This resource supports health practitioners in managing medicines through the use of medication charts in aged care facilities and hospitals. It provides guidelines for safe prescribing, administration, and communication. The resource includes both paper-based and electronic medication chart systems to reduce errors, improve patient safety, and streamline medication management processes in aged care settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource offers free online training modules designed to improve food experiences for older people in aged care. The modules cover topics such as creating appetising meals, food presentation, and supporting nutrition and hydration. The program is intended for cooks, chefs, and aged care providers to enhance the quality of food service in care settings.

This resource outlines the framework for electronic prescribing, offering an alternative to paper prescriptions for healthcare providers and consumers. It explains the benefits of electronic prescriptions, such as reducing errors, improving efficiency, and supporting medication safety. The resource also covers technical and legislative requirements for implementing electronic prescriptions in various healthcare settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides an overview of electronic prescriptions, which offer a digital alternative to paper prescriptions. It explains how electronic prescriptions can be issued by healthcare providers and stored on digital devices for convenience. The resource also details the benefits of the Active Script List (ASL) for managing multiple prescriptions, enhancing efficiency and medicine safety.

This resource outlines the National Aboriginal and Torres Strait Islander Health Plan 2021–2031, which focuses on improving health outcomes through culturally safe, prevention-focused care. It emphasises addressing cultural and social determinants of health across the life course. The plan supports self-determination, eliminating racism, and fostering partnerships with community-controlled health services to make sure equitable access to health and wellbeing services. 

This resource provides information about the regulation of allied health professions in Australia. It includes those registered under the National Registration and Accreditation Scheme (NRAS) and self-regulating professions managed by professional peak bodies. It also provides links to further information about allied health professions currently registered with AHPRA and information for overseas-qualified practitioners.

This resource provides information on the National Aged Care Mandatory Quality Indicator Program (QI Program). The program gathers data on 11 quality indicators from residential aged care services to enhance care standards and outcomes for residents. It includes resources, quick guides, consultation papers, and surveys for improving quality indicators in both residential and in-home aged care services. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This page provides information on the intent of the Residential Medication Management Review and Quality Use of Medicines (RMMR) Program. It outlines its purpose, participation requirements, claiming and payment processes, frequently asked questions, program rules, and extra available downloads.

Teeth.org.au is a website designed to provide oral health information to maintain a healthy mouth. It provides educational resources, information on accessing dental care, finding a dentist tool, and articles on oral health.

This page provides resources for Aboriginal and Torres Strait Islander people on social and emotional wellbeing. It contains information on support services, scholarships, lived experience centres, stories and other resources for mental health.

These standards outline frameworks to ensure the safety and quality of digital mental health services in Australia. It includes standards for clinical and technical governance, partnering with consumers, and delivering a safe model of care. The standards aim to improve service quality, protect users, and establish guidelines for best practices across digital platforms. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on the National Aboriginal and Torres Strait Islander Flexible Aged Care Program. The program funds flexible and culturally appropriate aged care services for Aboriginal and Torres Strait Islander communities, mainly in rural and remote areas. It covers service provider requirements, funding processes, and adaptations to ongoing aged care reforms. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.