Quality Standards Resource Centre

This resource provides information about the Food, Nutrition, and Dining Hotline, which offers advice and addresses concerns regarding food and dining in aged care. It allows aged care providers, staff, residents, families, and carers to raise issues about nutrition, menu planning, and dining experiences to improve quality and care outcomes. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource outlines the Partnerships in Care (PiC) programme, which encourages family and friends to support companionship and care for people in aged care, even during outbreak situations. It provides guidance on infection control, visitation protocols, and formal engagement with care activities to enhance resident well-being in a safe, structured manner. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

This resource provides cleaning and disinfection guidance for health and residential aged care homes to reduce the transmission of COVID-19. It outlines cleaning protocols, frequency, and the use of appropriate disinfectants, ensuring safety for staff and residents. The document also covers procedures for cleaning after suspected or confirmed COVID-19 cases. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Explains the quality care advisory body obligations, including who must be on the advisory body and what actions, reports and feedback are required.

Explains the governing body membership requirements, including what ‘independent non-executive’ and ‘clinical care experience’ mean, and how to apply for a determination if you can’t meet one or both requirements. 

Provides a way for you to identify which governance obligations apply to your registration category, and to plan and record the actions and review dates you need to meet them.

This resource, developed by Alzheimer's WA, is a Dementia Enabling Environments illustration information sheet about adapting a home, focusing on the kitchen. It includes principles to integrate enabling design and make changes within the physical environment to maximise enablement and wellbeing for people living with dementia.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Registered providers need to have governance systems and processes to make sure their aged care workers can work in aged care. This fact sheet explains providers’ obligations to:

• screen aged care workers
• make sure aged care workers don’t have banning orders against them that restrict or ban them from being involved in aged care.
   

This resource provides guidance for organisations developing policies, procedures and protocols for preventing, screening, assessing, treating, monitoring and documenting pressure injuries. The fact sheet also provides a pressure injury flowchart for adult hospital admissions. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.