Quality Standards Resource Centre

This guide addresses the management of disabilities in older adults, including mobility, cognitive impairments, developmental disabilities, hearing and visual impairment, psychiatric conditions, and neurodegenerative disorders. It outlines approaches for general practitioners to provide holistic care, monitor health risks, adapt support systems, and coordinate with allied health professionals in residential aged care settings.

This guide addresses the healthcare needs of older LGBTI people, covering areas such as mental health, substance use, chronic disease risks, and the importance of inclusive care. It provides strategies for culturally safe practices, promoting wellbeing, recognising abuse, and details standards for LGBTI-inclusive services, such as organisational capability and consumer participation.

This resource provides guidance for aged care assessors and service providers on accessing and using the My Aged Care portals. It outlines steps for setting up secure access through authentication methods, managing organisation information, and creating staff accounts, supporting efficient service delivery and assessment processes. 

This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides practice tip sheets for care workers, focusing on culturally responsive care for people from culturally and linguistically diverse backgrounds. It outlines communication strategies, emphasising person-centred care, cultural sensitivity, and effective interaction with patients and families, especially at the end of life.

This resource provides guidance for healthcare provider organisations to meet Rule 42 of the My Health Records Rule 2016. It covers creating, communicating, and enforcing a written Security and Access policy to access the My Health Record system, addressing authorisation, training, security measures, and risk mitigation.

This resource provides information for healthcare providers on digital health tools and initiatives. It covers services such as My Health Record, secure messaging, electronic prescriptions, and telehealth. It supports providers in using digital technologies to enhance healthcare delivery and improve patient outcomes.

This resource provides information about dementia in Aboriginal and Torres Strait Islander communities. It covers the effects on mind, body, and spirit, the prevalence among older and younger people, risk factors like genetics and lifestyle, and the types of dementia most common in these communities. It emphasises the importance of cultural understanding in dementia care.

This resource is a best-practice guide to cognitive impairment and dementia care for Aboriginal and Torres Strait Islander people attending primary health care. It combines clinical evidence with cultural principles, addressing health promotion, prevention, detection, and management of dementia, while also providing culturally informed recommendations on end-of-life care and support for carers within the context of primary care services.

This resource addresses the challenges people with cognitive disabilities face when accessing healthcare, such as communication barriers, limited access to quality services, over-prescription, and restrictive practices. It invites feedback on how to improve care quality and ensure the human rights of those with disabilities are upheld, incorporating considerations for different cultural and demographic groups.

This resource provides information on dementia tailored specifically for Aboriginal and Torres Strait Islander people. It offers culturally appropriate materials, guidance for health professionals, and support services tailored to the needs of Indigenous communities, promoting awareness, diagnosis, and management of dementia in these populations.

This resource provides culturally safe and responsive palliative care information for Aboriginal and Torres Strait Islander peoples. It includes guidance for health professionals on culturally appropriate care, patient and family journeys, and relevant research and practices to support respectful and effective healthcare for Indigenous communities.

This page offers a wide range of resources aimed at helping aged care providers deliver culturally inclusive services. It includes multilingual communication cards, cultural care plans, and practice guides that help address the cultural, linguistic, and spiritual needs of people in care. The resources make sure aged care services are accessible, safe, and appropriate for culturally and linguistically diverse populations​.

The resource provides a guide for health service organisations to improve care for Aboriginal and Torres Strait Islander people, focusing on 6 specific actions. It highlights strategies to build partnerships, enhance cultural competency, and ensure equitable, safe, and high-quality care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines a national approach to building a culturally respectful health system for Aboriginal and Torres Strait Islander people. It focuses on 6 domains, including communication, workforce development, and data evaluation, to ensure culturally safe, accessible care. It is applicable to aged care, helping providers meet cultural safety standards and improve health outcomes for Aboriginal and Torres Strait Islander people.

This resource provides access to a range of materials aimed at promoting healing within Aboriginal and Torres Strait Islander communities. It includes documents on trauma, healing projects, and initiatives like the Stolen Generations redress schemes. Providers can use these resources to understand historical and ongoing trauma and support culturally sensitive care within aged care environments, fostering healing and resilience.

This resource provides information and support for aged care providers, workers, and people in aged care who may have experienced trauma. It offers resources to address trauma-related issues, both for those affected and for those providing care. It also provides guidance for aged care managers and the workforce to ensure trauma-informed care practices are integrated into aged care services.

This resource offers guidance on culturally appropriate communication with Aboriginal and Torres Strait Islander people in aged care. It highlights the importance of respecting cultural identity, involving family, and providing person-centred care. The resource provides practical tips for careworkers to ensure culturally sensitive and respectful communication.

This resource outlines the National Aboriginal and Torres Strait Islander Health Plan 2021–2031, which focuses on improving health outcomes through culturally safe, prevention-focused care. It emphasises addressing cultural and social determinants of health across the life course. The plan supports self-determination, eliminating racism, and fostering partnerships with community-controlled health services to make sure equitable access to health and wellbeing services. 

This resource outlines the Aged Care Clinical Information System (ACCIS) Standards version 1.0, which sets minimum software requirements for clinical information and electronic medication management systems in aged care. The standards support interoperability, data sharing, and improved care quality by enabling safe and efficient clinical decision-making and information exchange between care providers.

This resource outlines the Aged Care Clinical Information System (ACCIS) Standards, providing minimum software requirements for clinical information systems used in aged care. It supports interoperability, data sharing, and safe clinical decision-making. The standards aim to enhance care coordination, improve data accuracy, and ensure compliance with privacy and security protocols within residential aged care settings.