Quality Standards Resource Centre

This resource provides guidance about workforce planning in aged care. It includes information about workforce composition, current requirements and why it's important. It highlights the importance of the care experience, including continuity of care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information about Reconciliation Action Plans (RAPs), including what they are, how to develop a RAP for your organisation, and who has one. RAPs support organisations to strategically take meaningful action to advance reconciliation.

Having a comprehensive and organisation-specific outbreak management plan (OMP) helps your organisation to be prepared for the management of infections and outbreaks within your service. A key part of this readiness is ensuring that your OMP is fit-for-purpose and that everyone across the organisation can implement it if required. One way to maintain readiness and support continuous improvement of your OMP is to run regular drills, or stress tests, of your plan.

This resource highlights successful practices in engaging older people to improve food, nutrition, and dining experiences. Providers can use examples like food focus groups, family involvement in recipe changes, and resident-led dining committees to promote enjoyable, dignified, and inclusive dining. It fosters better health, wellbeing, and relationships with staff. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides a checklist for home care and Commonwealth Home Support Programme (CHSP) providers to help them prepare for and manage the care of older people during heatwaves. It outlines steps to take before, during, and after heatwaves, ensuring the health and safety of those under their care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource answers common questions about influenza vaccination. It explains the importance of annual flu vaccines, who should get vaccinated, and how the vaccine works. It highlights the vaccine's role in preventing serious complications, particularly for older adults, children, pregnant people, and those with chronic health conditions. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines support for health service organisations to provide safe, high-quality care for people with cognitive impairment, especially during COVID-19. It includes new intellectual disability resources, fact sheets, posters, and guidance aligned with the National Safety and Quality Health Service (NSQHS) Standards to improve patient outcomes and care experiences. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides a summary of recent updates made to the Australian Immunisation Handbook. It details changes to vaccine recommendations, including the removal of discontinued vaccines, new vaccines for diseases, and revised guidance for specific populations such as pregnant women and immunocompromised people. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource details requirements for managing Home Care Packages, including creating care plans, maintaining Home Care Agreements, and conducting ongoing care discussions. Providers must align services with the person’s needs, goals, and preferences, ensuring high-quality care that is culturally safe and compliant with quality standards. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides an overview of the Communicable Diseases Network Australia (CDNA), which coordinates national surveillance and prevention of communicable diseases. It outlines CDNA’s role in managing outbreaks, developing policy, and strengthening disease control. The document supports collaboration with national and international partners to prevent and manage disease outbreaks effectively. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource focuses on structured clinical handover processes to improve communication during patient care transitions. It highlights the importance of standardising handover procedures to make sure relevant information is effectively communicated, reducing errors and enhancing patient safety, especially during care transfers in healthcare settings, including aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides a range of materials developed to improve the safety and quality of healthcare for people with cognitive impairment or at risk of delirium. It includes guides, fact sheets, and standards for consumers, clinicians, and health service organisations, supporting the implementation of best practice and quality care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides tools and guidance on improving clinical communication to enhance patient safety. It focuses on key communication touchpoints, such as handovers, decision-making, and care transitions. Designed to support healthcare providers, it offers practical strategies to reduce errors and improve outcomes in aged care and other healthcare settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Code of Conduct for Aged Care, which sets expectations for the behaviour of providers, governing persons, and workers. It promotes respect, safety, and quality in aged care services, ensuring people’s rights are protected. The Code includes guidance on handling concerns and preventing abuse or neglect​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Code of Conduct for Aged Care workers, detailing expected behaviours such as respect, honesty, and integrity. It ensures people receiving care are treated with dignity, kept safe from harm, and supported. The Code applies to all aged care workers, including volunteers​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides the latest COVID-19 vaccine advice for 2024. It covers primary vaccination doses, booster eligibility, general facts about vaccines and the latest data for case numbers and vaccinations. It also includes vaccine information for specific groups of people including Aboriginal and Torres Strait Islander people, people in aged care and people with disability. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This guide provides practical strategies for health service organisations and clinicians to deliver comprehensive end-of-life care. It aligns with the National Safety and Quality Health Service Standards, focusing on patient-centred communication, care components, triggers for recognising end-of-life, and organisational support through leadership, education, and evaluation. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on a free translation service for government-subsidised aged care providers, enabling communication in languages other than English. It helps aged care providers reach diverse communities, including culturally and linguistically diverse individuals, First Nations people, and those who are Deaf or hard of hearing, supporting culturally inclusive care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Dementia Training Program, which offers accredited education and professional development for aged care workers and health professionals. The program provides free training, tailored onsite services, and an online portal, focusing on advanced dementia care, behavioural management, and reducing restrictive practices. It aims to enhance care quality for people living with dementia. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance on incorporating cultural considerations into food, nutrition, and dining in aged care settings. It highlights the importance of understanding diverse dietary preferences, religious practices, and family dynamics to support person-centred care, improve wellbeing, and promote inclusivity within the aged care environment. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.