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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.

Displaying 1 to 6 of 6 result(s)
/quality-standards/translating-and-interpreting-service-tis-national

Translating and Interpreting Service (TIS National)

Guidance, Tool

The Translating and Interpreting Service (TIS National) provides interpreting support for people with limited English proficiency and agencies requiring assistance to communicate with non-English-speaking clients. Services include telephone, on-site, and video interpreting, with options for both government and fee-paying clients across Australia.

Author
External resource
Key Theme
Person-centred care, Delivering comprehensive care and services
Standard
1: The Individual, 3: The Care and Services
Outcomes
1.1: Person-centred care, 3.3: Communicating for safety and quality
Translating and Interpreting Service (TIS National)
/quality-standards/covid-19-information-workplaces-general

COVID-19 Information for workplaces - General

Guidance
Last Updated

This resource provides guidance on minimising the spread of COVID-19, including aged care settings. It outlines vaccine information, risk assessments, physical distancing, hygiene and rapid antigen testing in the workplace. It also contains key resources such as signage, posters and translated information.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment, Infection prevention and control
Standard
4: The Environment
Outcomes
4.1b: Environment – services delivered other than in the individual’s home, 4.2: Infection prevention and control
COVID-19 Information for workplaces - General
/quality-standards/trauma-informed-care-and-practice-organisational-toolkit

Trauma-informed Care and Practice Organisational Toolkit

Tool

This toolkit provides guidance for organisations on implementing trauma-informed care practices, aiming to improve safety, trust, and empowerment in care settings. It outlines strategies to adapt policies, environments, and staff approaches to better support people with trauma histories in various care environments.

Author
External resource
Key Theme
Person-centred care, Accountability and quality system, Delivering comprehensive care and services
Standard
1: The Individual, 2: The Organisation, 3: The Care and Services
Outcomes
1.1: Person-centred care, 2.3: Accountability, quality system and policies and procedures, 3.2: Delivery of funded aged care services
Trauma-informed Care and Practice Organisational Toolkit
/quality-standards/allied-health-regulation

Allied health regulation

Guidance

This resource provides information about the regulation of allied health professions in Australia. It includes those registered under the National Registration and Accreditation Scheme (NRAS) and self-regulating professions managed by professional peak bodies. It also provides links to further information about allied health professions currently registered with AHPRA and information for overseas-qualified practitioners.

Author
External resource
Key Theme
Workforce and human resources management, Delivering comprehensive care and services, Assessment and planning, Care coordination and transitions
Standard
5: Clinical Care, 2: The Organisation
Outcomes
5.4: Comprehensive care, 2.8: Workforce planning, 2.9: Human resource management
Allied health regulation
/quality-standards/cultural-respect-framework-2016-2026-aboriginal-and-torres-strait-islander-health

Cultural Respect Framework 2016-2026 for Aboriginal and Torres Strait Islander health

Guidance
Published date

This resource outlines a national approach to building a culturally respectful health system for Aboriginal and Torres Strait Islander people. It focuses on 6 domains, including communication, workforce development, and data evaluation, to ensure culturally safe, accessible care. It is applicable to aged care, helping providers meet cultural safety standards and improve health outcomes for Aboriginal and Torres Strait Islander people.

Author
External resource
Key Theme
Person-centred care, Corporate and clinical governance, Accountability and quality system, Delivering comprehensive care and services
Standard
1: The Individual, 2: The Organisation, 3: The Care and Services
Outcomes
1.1: Person-centred care, 2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care, 2.2b: Quality, safety and inclusion culture to support individuals, 3.2: Delivery of funded aged care services
Cultural Respect Framework 2016-2026 for Aboriginal and Torres Strait Islander health
/quality-standards/national-agreement-closing-gap

National Agreement on Closing the Gap

Guidance
Published date

This resource outlines the National Agreement on Closing the Gap, focusing on improving life outcomes for Aboriginal and Torres Strait Islander peoples. It includes key areas for joint national action, prioritising cultural safety and addressing inequalities. The agreement encourages collaboration with communities to monitor progress and ensure accountability.

Author
External resource
Key Theme
Person-centred care, Delivering comprehensive care and services
Standard
1: The Individual, 3: The Care and Services
Outcomes
1.1: Person-centred care, 3.2: Delivery of funded aged care services
National Agreement on Closing the Gap