Quality Standards Resource Centre

This toolkit provides guidance for organisations on implementing trauma-informed care practices, aiming to improve safety, trust, and empowerment in care settings. It outlines strategies to adapt policies, environments, and staff approaches to better support people with trauma histories in various care environments.

This resource explains the importance of measuring activities of daily living (ADLs) for older people in residential aged care. It guides providers on using the Barthel Index to assess ADLs quarterly, helping identify risks of functional decline and implement strategies to maintain independence and improve quality of life. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on the National Aboriginal and Torres Strait Islander Flexible Aged Care Program. The program funds flexible and culturally appropriate aged care services for Aboriginal and Torres Strait Islander communities, mainly in rural and remote areas. It covers service provider requirements, funding processes, and adaptations to ongoing aged care reforms. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Governing for Reform in Aged Care Program, designed to strengthen corporate and clinical governance capabilities for aged care leaders. It provides tools, online learning modules, webinars, and podcasts to support governance improvement and help leaders engage in reform efforts. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource outlines a national approach to building a culturally respectful health system for Aboriginal and Torres Strait Islander people. It focuses on 6 domains, including communication, workforce development, and data evaluation, to ensure culturally safe, accessible care. It is applicable to aged care, helping providers meet cultural safety standards and improve health outcomes for Aboriginal and Torres Strait Islander people.

This resource outlines the National Aboriginal and Torres Strait Islander Health Plan 2021–2031, which focuses on improving health outcomes through culturally safe, prevention-focused care. It emphasises addressing cultural and social determinants of health across the life course. The plan supports self-determination, eliminating racism, and fostering partnerships with community-controlled health services to make sure equitable access to health and wellbeing services. 

This resource outlines the National Agreement on Closing the Gap, focusing on improving life outcomes for Aboriginal and Torres Strait Islander peoples. It includes key areas for joint national action, prioritising cultural safety and addressing inequalities. The agreement encourages collaboration with communities to monitor progress and ensure accountability.

This Toolkit is designed for First Nations stakeholders including providers, workers and others involved in providing aged care services for First Nations people. We’ve developed it to make it easy for you to share relevant resources with your networks and members

This resource provides best practice guidance for handling complaints within public service agencies and private providers. It outlines the principles for creating an effective, customer-focused complaint system, including steps for logging, resolving, and communicating complaints. The guide also provides insights on staff training, performance benchmarks, and systemic improvement to enhance service quality and public trust, with relevance for aged care providers ensuring fair and transparent complaint resolution processes.