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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.

Displaying 1 to 4 of 4 result(s)
/quality-standards/different-languages-same-aged-care

Different languages, same aged care

Guidance

This resource provides information on a free translation service for government-subsidised aged care providers, enabling communication in languages other than English. It helps aged care providers reach diverse communities, including culturally and linguistically diverse individuals, First Nations people, and those who are Deaf or hard of hearing, supporting culturally inclusive care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Person-centred care, Delivering comprehensive care and services
Standard
1: The Individual, 3: The Care and Services, 5: Clinical Care
Outcomes
1.1: Person-centred care, 3.3: Communicating for safety and quality, 5.6 Cognitive impairment  
Different languages, same aged care
/quality-standards/draft-national-consumer-engagement-strategy-health-and-wellbeing

Draft National Consumer Engagement Strategy for Health and Wellbeing

Guidance
Published date

This resource presents the Draft National Consumer Engagement Strategy for Health and Wellbeing, which aims to foster partnerships between health policymakers and communities. It is designed to involve people and communities in the development and implementation of preventive health policies. The strategy supports policymakers and program developers in engaging effectively with consumers to achieve improved health outcomes across Australia. 

Author
Department of Health, Disability and Ageing
Key Theme
Person-centred care, Corporate and clinical governance, Assessment and planning, Care coordination and transitions
Standard
1: The Individual, 2: The Organisation, 3: The Care and Services
Outcomes
1.1: Person-centred care, 2.1: Partnering with individuals, 3.1 Assessment and planning, 3.4: Planning and coordination of funded aged care services
Draft National Consumer Engagement Strategy for Health and Wellbeing
/quality-standards/consumer-and-carer-engagement-practical-guide

Consumer and carer engagement: A practical guide

Guidance
Last Updated

This resource provides a guide for engaging consumers and carers in mental health services. It outlines steps for involving people in decision-making, service design, and evaluation. The guide emphasises co-design, leadership, and dedicated resources to create a person-centred approach that improves care and service outcomes.

Author
External resource
Key Theme
Person-centred care, Care coordination and transitions, Assessment and planning, Corporate and clinical governance
Standard
1: The Individual, 2: The Organisation, 3: The Care and Services
Outcomes
1.1: Person-centred care, 2.1: Partnering with individuals, 3.1 Assessment and planning, 3.4: Planning and coordination of funded aged care services
Consumer and carer engagement: A practical guide
/quality-standards/national-roadmap-improving-health-people-intellectual-disability

National Roadmap for Improving the Health of People with Intellectual Disability

Guidance
Last Updated

This resource outlines the National Roadmap for Improving the Health of People with Intellectual Disability, aiming to address health inequities. It focuses on enhancing care support, developing better models of care, improving oral health, and supporting health professionals. The roadmap includes projects on primary care, health assessments, curriculum development, and more.

Author
Department of Health, Disability and Ageing
Key Theme
Delivering comprehensive care and services
Standard
5: Clinical Care
Outcomes
5.6 Cognitive impairment  
National Roadmap for Improving the Health of People with Intellectual Disability