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Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which took effect from 1 November 2025. You can search for resources by using keywords, or filtering by standard, outcome and audience. Before using the Resource Centre, please read the terms of use.

Displaying 1 to 5 of 5 result(s)
/quality-standards/better-together-practical-guide-effective-engagement-older-people

Better Together: A practical guide to effective engagement with older people

Guidance

This resource offers practical guidance on effective engagement with older people, highlighting diverse communication methods, cultural sensitivity, and inclusive strategies to capture meaningful input. It supports collaborative relationships and respectful dialogue with older people in decision-making processes.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Standard
1: The Individual, 2: The Organisation, 3: The Care and Services
Outcomes
1.1: Person-centred care, 2.1: Partnering with individuals, 3.1 Assessment and planning
Better Together: A practical guide to effective engagement with older people
/quality-standards/conformant-clinical-software-products

Conformant clinical software products

Guidance
Last Updated

This resource provides a register of conformant clinical software products that meet national digital health requirements, enabling functions like My Health Record access, health summary uploads, and prescription management. Organisations using the register should verify entries’ currency and accuracy as updates depend on software developers.

Author
External resource
Standard
2: The Organisation, 5: Clinical Care
Outcomes
2.7: Information management, 5.1: Clinical governance
Conformant clinical software products
/quality-standards/healthcare-provider-directory-hpd

Healthcare Provider Directory (HPD)

Tool
Last Updated

This resource explains the Healthcare Provider Directory (HPD), a service listing registered health care providers and organisations in the Healthcare Identifiers (HI) Service. It enables health professionals to access contact and specialty information for secure messaging, referrals, and discharge summaries.

Author
External resource
Standard
5: Clinical Care
Outcomes
5.1: Clinical governance
Healthcare Provider Directory (HPD)
/quality-standards/tips-engaging-elders

Tips for engaging with Elders

Guidance

This resource provides tips for engaging with Elders from Aboriginal communities. It includes practical advice for communicating and engaging in a respectful way, with a focus on awareness and understanding of the person and their community.

Author
External resource
Standard
1: The Individual, 2: The Organisation
Outcomes
1.1: Person-centred care, 2.1: Partnering with individuals
Tips for engaging with Elders
/quality-standards/residential-aged-care-supporting-residential-aged-care-residents-and-their-healthcare-teams

Residential aged care - Supporting residential aged care residents and their healthcare teams

Guidance
Published date

This resource provides information on digital health tools available for residential aged care providers. It covers how these tools, including My Health Record, support care coordination, improve health outcomes, and enable secure information sharing between healthcare providers to enhance the quality of aged care services.

Author
External resource
Standard
5: Clinical Care
Outcomes
5.1: Clinical governance, 2.7: Information management, 3.3: Communicating for safety and quality
Residential aged care - Supporting residential aged care residents and their healthcare teams