Skip to main content

Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.

Displaying 1 to 4 of 4 result(s)
/quality-standards/how-set-your-new-service

How to set up your new service

Guidance

This resource guides users through setting up new aged care services, covering essential agreements for care plans, services, and fees. It outlines various agreement types, such as Home Care Packages and respite care, and provides support options, including advocacy services, to make sure rights and preferences are respected in care arrangements.

Author
External resource
Key Theme
Agreements, fees, pricing, invoicing and statements
Standard
1: The Individual
Outcomes
1.4: Transparency and agreements
How to set up your new service
/quality-standards/financial-prudential-standards

Financial & Prudential Standards

Guidance

This resource provides guidance on the Financial and Prudential Standards for aged care providers. It outlines requirements for managing refundable deposits, ensuring financial viability, maintaining liquidity, and implementing governance and recordkeeping processes. It helps providers comply with financial obligations, supporting transparency and accountability in aged care services​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Accountability and quality system, Agreements, fees, pricing, invoicing and statements
Standard
2: The Organisation, 1: The Individual
Outcomes
2.3: Accountability, quality system and policies and procedures, 1.4: Transparency and agreements
Financial & Prudential Standards
/quality-standards/home-care-agreements-home-care-packages

Home Care Agreements for Home Care Packages

Guidance
Last Updated

This resource explains requirements for Home Care Agreements in the Home Care Packages Program, detailing the roles of providers and care recipients, fees, and service terms. It emphasises collaboration to make sure agreements are clear, fair, and reviewed regularly, supporting person-centred care in home settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Agreements, fees, pricing, invoicing and statements
Standard
1: The Individual
Outcomes
1.4: Transparency and agreements
Home Care Agreements for Home Care Packages
/quality-standards/monthly-care-statements-residential-aged-care

Monthly Care Statements for residential aged care

Guidance
Last Updated

This resource provides information about Monthly Care Statements, including why they are important, who can give them, and the benefits for residents and providers. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Agreements, fees, pricing, invoicing and statements
Standard
3: The Care and Services
Outcomes
3.3: Communicating for safety and quality
Monthly Care Statements for residential aged care