Quality Standards Resource Centre

This resource uses available data to measure progress in achieving cultural safety in the health system for Aboriginal and Torres Strait Islander people. The monitoring framework covers 3 modules: Module 1 – Culturally respectful health care services; Module 2 – Patient experience of health care; and Module 3 – Access to health care services.

This resource describes the ISBAR communication tool—Identify, Situation, Background, Assessment, Recommendation—used to improve safety during handovers in clinical settings. It includes adaptable resources like fact sheets and lanyard cards to support consistent, structured information transfer.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This guide focuses on collaboration and multidisciplinary care for older adults, particularly in residential aged care. It outlines the benefits of team-based care, effective team structures, shared goals, defined roles, building trust, communication, and measurable processes to improve health outcomes. It provides practical tips for effective teamwork and highlights the importance of coordinating care among various healthcare professionals.

This resource provides an overview of the assessment and monitoring processes for aged care providers. It explains quality reviews, site audits, and the use of quality indicators to help improve services. It also covers continuous improvement plans and the importance of self-assessment to ensure compliance with the Aged Care Quality Standards.

This resource explains the purpose of a goals of care document, which outlines a person’s medical treatment goals and end of life care preferences. It describes how healthcare providers create and upload these documents to health records, supporting informed decision-making and access to care preferences.

This toolkit provides guidance for organisations on implementing trauma-informed care practices, aiming to improve safety, trust, and empowerment in care settings. It outlines strategies to adapt policies, environments, and staff approaches to better support people with trauma histories in various care environments.

A quick reference A3 poster informing providers about their new provider governance responsibilities.

This resource outlines the mandatory Aged Care Financial Report (ACFR) for approved aged care providers. It details reporting requirements for residential care, home care, multi-purpose services, and short-term restorative care. Providers must submit financial data on income, expenses, and compliance statements to receive government funding. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on aged care service requirements, helping providers understand their obligations for delivering various types of care, including residential, home, and flexible care. It outlines the essential responsibilities for ensuring quality care and compliance with aged care standards, supporting independent living and tailored care approaches​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource provides actions for health service organisations to support clinical assessment and diagnosis, promoting a person-centred approach and comprehensive care planning. It highlights training, clear communication of roles, and systems for documenting diagnoses and care plans. 

This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides actions for health service organisations to support clinical assessment and diagnosis, promoting a person-centred approach and comprehensive care planning. It highlights training, clear communication of roles, and systems for documenting diagnoses and care plans. 

This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource guides providers in identifying and setting goals of care with patients through shared decision-making. It fosters collaboration between patients, family, and healthcare teams to clarify expectations and establish personalised clinical and personal care objectives.

This resource may apply to healthcare contexts outside of aged care. Please consider the applicability of this resource to your care setting. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines actions for health service organisations to review and improve comprehensive care delivery, focusing on aligning care with patients' needs and care plans. It emphasises regular assessment, multidisciplinary collaboration, and quality improvement to maintain responsive, person-centred care across services. 

This resource focuses on structured clinical handover processes to improve communication during patient care transitions. It highlights the importance of standardising handover procedures to make sure relevant information is effectively communicated, reducing errors and enhancing patient safety, especially during care transfers in healthcare settings, including aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides tools and guidance on improving clinical communication to enhance patient safety. It focuses on key communication touchpoints, such as handovers, decision-making, and care transitions. Designed to support healthcare providers, it offers practical strategies to reduce errors and improve outcomes in aged care and other healthcare settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance on the Financial and Prudential Standards for aged care providers. It outlines requirements for managing refundable deposits, ensuring financial viability, maintaining liquidity, and implementing governance and recordkeeping processes. It helps providers comply with financial obligations, supporting transparency and accountability in aged care services​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This page highlights the role of speech pathologists in supporting older people with communication, eating, drinking, and swallowing difficulties. It provides resources for aged care providers on how to improve care quality through effective communication tools and tailored strategies. This resource includes practical examples, like sample plates and picture boards, for enhancing dining experiences and supporting individual choice. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource explains the star rating system for residential aged care homes, which helps people make informed care decisions. It outlines ratings based on compliance, quality measures, residents’ experiences, and staffing minutes. Providers are evaluated on their performance, with ratings updated daily to reflect changes in compliance. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides quarterly reports on the performance of the aged care sector, including data on residential care audits, home services quality reviews, complaints, and Serious Incident Response Scheme notifications. The reports offer insights into sector-wide performance and help providers monitor compliance and improve service quality​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource outlines the process for aged care providers to request a reconsideration of regulatory decisions. It explains how to submit a request, including the timeline and required information. Providers and quality assessors can seek reviews through this process to address any concerns regarding regulatory outcomes​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.