Quality Standards Resource Centre

This resource uses available data to measure progress in achieving cultural safety in the health system for Aboriginal and Torres Strait Islander people. The monitoring framework covers 3 modules: Module 1 – Culturally respectful health care services; Module 2 – Patient experience of health care; and Module 3 – Access to health care services.

This resource provides information for care workers about palliative care. The Practice Centre provides links to, and information about, tools and resources to use in practice and improve care and outcomes in palliative care. It includes sections on improving practice, symptoms, medicines and tipsheets.

This resource provides evidence-based information for the healthcare sector about palliative care. It includes evidence summaries on topics related to palliative care, such as advance care planning, advocacy, care coordination, goals of care, nutrition and needs assessment.

The ‘Malnutrition Universal Screening Tool’ (‘MUST’) is a widely used tool for identifying malnutrition risk in adults across various settings. It includes interactive e-learning modules with case studies and assessments, helping staff improve nutritional care and meet quality standards.

This resource was developed internationally and therefore its applicability and usefulness may be limited.

This manual offers practical guidelines on food and nutrition best practices in aged care homes, covering menu planning, meal enjoyment, hydration, and malnutrition prevention. It includes checklists, screening tools, and dietary considerations tailored to the needs of older people.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource offers evidence-based standardised care processes for aged care providers, covering high-risk clinical areas such as falls, pain, incontinence, and dehydration. It provides structured guidelines to support best practices, ensuring consistent and safe care for older people in residential settings.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource provides an overview of the assessment and monitoring processes for aged care providers. It explains quality reviews, site audits, and the use of quality indicators to help improve services. It also covers continuous improvement plans and the importance of self-assessment to ensure compliance with the Aged Care Quality Standards.

This toolkit provides guidance for organisations on implementing trauma-informed care practices, aiming to improve safety, trust, and empowerment in care settings. It outlines strategies to adapt policies, environments, and staff approaches to better support people with trauma histories in various care environments.

A quick reference A3 poster informing providers about their new provider governance responsibilities.

This resource outlines the mandatory Aged Care Financial Report (ACFR) for approved aged care providers. It details reporting requirements for residential care, home care, multi-purpose services, and short-term restorative care. Providers must submit financial data on income, expenses, and compliance statements to receive government funding. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on aged care service requirements, helping providers understand their obligations for delivering various types of care, including residential, home, and flexible care. It outlines the essential responsibilities for ensuring quality care and compliance with aged care standards, supporting independent living and tailored care approaches​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This paper presents a high-level overview of contemporary evidence regarding food services in residential aged care settings.

This resource provides guidance on incorporating cultural considerations into food, nutrition, and dining in aged care settings. It highlights the importance of understanding diverse dietary preferences, religious practices, and family dynamics to support person-centred care, improve wellbeing, and promote inclusivity within the aged care environment. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource shares positive stories about food, nutrition, and dining improvements in aged care facilities. It highlights initiatives that enhance the dining experience, including resident involvement in meal planning, use of fresh and seasonal ingredients, and creating more social and enjoyable mealtime environments. These stories demonstrate best practices and innovative approaches to improve resident satisfaction and wellbeing. 

This resource provides guidance on the Financial and Prudential Standards for aged care providers. It outlines requirements for managing refundable deposits, ensuring financial viability, maintaining liquidity, and implementing governance and recordkeeping processes. It helps providers comply with financial obligations, supporting transparency and accountability in aged care services​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides tools and guidance for aged care providers to ensure quality food, nutrition, and dining experiences. It includes hotlines, resources for dining, choice, swallowing, and oral health, as well as webinars, research findings, and practical tips to support older adults' wellbeing and meet care standards. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This page highlights the role of speech pathologists in supporting older people with communication, eating, drinking, and swallowing difficulties. It provides resources for aged care providers on how to improve care quality through effective communication tools and tailored strategies. This resource includes practical examples, like sample plates and picture boards, for enhancing dining experiences and supporting individual choice. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource explains the star rating system for residential aged care homes, which helps people make informed care decisions. It outlines ratings based on compliance, quality measures, residents’ experiences, and staffing minutes. Providers are evaluated on their performance, with ratings updated daily to reflect changes in compliance. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides quarterly reports on the performance of the aged care sector, including data on residential care audits, home services quality reviews, complaints, and Serious Incident Response Scheme notifications. The reports offer insights into sector-wide performance and help providers monitor compliance and improve service quality​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource outlines the process for aged care providers to request a reconsideration of regulatory decisions. It explains how to submit a request, including the timeline and required information. Providers and quality assessors can seek reviews through this process to address any concerns regarding regulatory outcomes​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.