Quality Standards Resource Centre

This resource offers practical guidance on effective engagement with older people, highlighting diverse communication methods, cultural sensitivity, and inclusive strategies to capture meaningful input. It supports collaborative relationships and respectful dialogue with older people in decision-making processes.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource outlines the requirement for all workplaces, including aged care facilities, to have an emergency plan under the model WHS laws. The plan must inform workers and visitors about what to do in emergencies, be easily accessible, and be regularly reviewed and updated to ensure effectiveness.

Guidance and requirements may differ across states and territories. Users are responsible for considering their individual circumstances and specific state-based regulations and legislation.

This resource provides insight into the resilience of culturally and linguistically diverse (CALD) communities in the face of emergencies and disasters. It explores key challenges and opportunities for enhancing resilience, such as the impact of migration, social capital, and communication barriers. It aims to equip stakeholders with actionable strategies to support resilience within these communities during crises.

Older Australians, particularly those that reside in residential aged care settings or in multigenerational households, are vulnerable to the ongoing risk of contracting and becoming seriously ill from COVID-19 and other highly infectious illnesses such as influenza and gastroenteritis.

This resource provides tips for engaging with Elders from Aboriginal communities. It includes practical advice for communicating and engaging in a respectful way, with a focus on awareness and understanding of the person and their community.

This resource provides a checklist for home care and Commonwealth Home Support Programme (CHSP) providers to help them prepare for and manage the care of older people during heatwaves. It outlines steps to take before, during, and after heatwaves, ensuring the health and safety of those under their care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on a free translation and interpreting service funded by the government for aged care providers. It supports effective communication with older people from diverse backgrounds, offering language translation, sign language, and captioning services to enhance accessibility and inclusivity in aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance on workplace emergencies. It includes information about what to do if there's an emergency at your workplace, types of emergencies, evacuation procedures and more. It highlights the importance of being aware of people's needs in an emergency situation and considering vulnerable people when developing an evacuation plan.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides a summer clinical alert for aged care providers, focusing on safeguarding older people during extreme heat. It includes guidance on identifying vulnerable people, creating action plans, monitoring hydration, and recognising heat-related illnesses. It helps providers prepare for heatwaves and protect those in care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource offers guidance to aged care providers on keeping older people safe during summer. It includes strategies for managing heat exposure, hydration, and sun protection. It helps providers monitor vulnerable people, recognise signs of overheating, and implement preventative measures to ensure safety during hot weather​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on the National Aboriginal and Torres Strait Islander Flexible Aged Care Program. The program funds flexible and culturally appropriate aged care services for Aboriginal and Torres Strait Islander communities, mainly in rural and remote areas. It covers service provider requirements, funding processes, and adaptations to ongoing aged care reforms. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource is a guide for meaningful consultation with people living with dementia, their families, and carers. It covers planning, ethical considerations, communication methods, and ways to improve accessibility. The guide offers strategies to ensure the voices of those living with dementia are respected, valued, and effectively integrated into decision-making processes.

This page offers a wide range of resources aimed at helping aged care providers deliver culturally inclusive services. It includes multilingual communication cards, cultural care plans, and practice guides that help address the cultural, linguistic, and spiritual needs of people in care. The resources make sure aged care services are accessible, safe, and appropriate for culturally and linguistically diverse populations​.

This resource provides a guide for engaging consumers and carers in mental health services. It outlines steps for involving people in decision-making, service design, and evaluation. The guide emphasises co-design, leadership, and dedicated resources to create a person-centred approach that improves care and service outcomes.

This resource provides guidance for aged care providers on working with people from diverse backgrounds. It includes information on caring for people from culturally and linguistically diverse (CALD) backgrounds, LGBTI elders, care leavers, and Aboriginal and Torres Strait Islander Elders. Training programs and resources are available to support culturally appropriate care​. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides key statistics and findings on disability, ageing, and carers in Australia. It offers insights into the prevalence of disability, living arrangements, health conditions, and the needs for assistance among older adults. It also includes data on informal and formal care providers, highlighting the importance of support services for those aged 65 years and over in aged care settings.

This Toolkit is designed for First Nations stakeholders including providers, workers and others involved in providing aged care services for First Nations people. We’ve developed it to make it easy for you to share relevant resources with your networks and members