The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.
Quality and safety in home services – 5 key areas of risk
This resource provides guidance for home service providers on managing key risks in aged care services. It identifies 5 critical areas: organisational governance, care planning and assessment, clinical care, support for vulnerable consumers, and management of Home Care Package funds
Frequently asked questions about consent
This fact sheet covers the frequently asked questions about consent in aged care.
Frequently asked questions about consent (PDF 433.26 KB)
Heaters and burns - Reducing heater burn risks in residential aged care services
This resource provides guidance for aged care providers on managing risks related to hydronic heaters. It advises regular maintenance, accurate temperature checks, and positioning of beds away from heaters. Installing guards and monitoring heat settings are also recommended to prevent burns and ensure the safety of older people in cooler months.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Hot water scalding
This page provides guidance for aged care providers on preventing and responding to hot water scalding incidents. It highlights the importance of staff oversight, proper training, and temperature checks when providing care. It also includes immediate first aid steps for burns, helping to reduce risks for vulnerable people, especially older people.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Home services
This page provides guidance for home service providers delivering care to older people in their homes. It outlines how providers must follow the Aged Care Quality Standards, conduct regular assessments, manage risks, and ensure the safety of vulnerable people. It includes resources to help providers identify and manage risks.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Short Term Restorative Care Program
This resource outlines the Short Term Restorative Care (STRC) Program which offers early interventions aimed at reversing or slowing functional decline in older people to enhance their wellbeing. It provides care for up to 8 weeks in home or residential settings, helping people regain independence. STRC is part of a broader care system, alongside other aged care services.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Keeping residents safe this summer
This resource offers guidance to aged care providers on keeping older people safe during summer. It includes strategies for managing heat exposure, hydration, and sun protection. It helps providers monitor vulnerable people, recognise signs of overheating, and implement preventative measures to ensure safety during hot weather.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Preventing equipment failures
This resource highlights the importance of preventing equipment failures in aged care settings. It outlines the need for regular maintenance checks, adherence to manufacturer guidelines, and proper record-keeping to ensure safety. The document also provides recommendations for improving the safety and reliability of critical devices, such as mobility hoists and medical equipment.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
Creating behaviour support plans that better support residents
This document outlines the development of behaviour support plans (BSPs) in aged care, focusing on person-centred assessments, identification of triggers, tailored strategies, and regular reviews. It highlights the involvement of healthcare professionals and adherence to care principles to effectively manage residents’ behavioural changes and improve their quality of life.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
