Skip to main content

Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.

Displaying 1 to 4 of 4 result(s)
/quality-standards/incident-management-systems

Incident Management Systems

Guidance

This resource explains Incident Management Systems (IMS) used in aged care to record, manage, and respond to incidents. It provides guidance on building a safety culture, recording and analysing incidents, and implementing steps to prevent reoccurrences, supporting continuous improvement in care delivery. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Incident management system, Delivering comprehensive care and services
Standard
2: The Organisation, 3: The Care and Services
Outcomes
2.5: Incident management, 3.3: Communicating for safety and quality
Incident Management Systems
/quality-standards/governing-reform-aged-care-program

Governing for Reform in Aged Care Program

Guidance

This resource outlines the Governing for Reform in Aged Care Program, designed to strengthen corporate and clinical governance capabilities for aged care leaders. It provides tools, online learning modules, webinars, and podcasts to support governance improvement and help leaders engage in reform efforts. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

Author
Aged Care Quality & Safety Commission
Key Theme
Corporate and clinical governance, Accountability and quality system, Risk management system, Incident management system, Feedback and complaints management system, Information management system, Workforce and human resources management, Emergency and disaster management
Standard
2: The Organisation
Outcomes
2.1: Partnering with individuals, 2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care, 2.3: Accountability, quality system and policies and procedures, 2.4: Risk management, 2.5: Incident management, 2.6a: Complaints and feedback management for aged care workers, 2.6b: Complaints and feedback management for individuals, 2.7: Information management, 2.8: Workforce planning, 2.9: Human resource management, 2.10: Emergency and disaster management
Governing for Reform in Aged Care Program
/quality-standards/food-focus-group-resources

Food focus group resources

Guidance
Published date

This resource is a collection of resources about food focus groups. It includes a fact sheet about setting up a food focus group and a checklist for an effective food focus group. It also contains associated templates, including agenda, minutes, terms of reference and feedback form. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Aged Care Quality & Safety Commission
Key Theme
Person-centred care, Corporate and clinical governance, Food and nutrition
Standard
1: The Individual, 2: The Organisation, 6: Food and Nutrition
Outcomes
1.1: Person-centred care, 2.1: Partnering with individuals, 6.1: Partnering with individuals on food and drinks
Food focus group resources
/quality-standards/first-nations-stakeholder-communications-toolkit

First Nations - Stakeholder Communications Toolkit

Guidance, Tool
Published date
Last Updated

This Toolkit is designed for First Nations stakeholders including providers, workers and others involved in providing aged care services for First Nations people. We’ve developed it to make it easy for you to share relevant resources with your networks and members

Author
Aged Care Quality & Safety Commission
Key Theme
Person-centred care, Corporate and clinical governance, Delivering comprehensive care and services
Standard
1: The Individual, 2: The Organisation, 3: The Care and Services
Outcomes
1.1: Person-centred care, 2.1: Partnering with individuals, 3.2: Delivery of funded aged care services
First Nations Resources – Communications Toolkit