The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which took effect from 1 November 2025. You can search for resources by using keywords, or filtering by standard, outcome and audience. Before using the Resource Centre, please read the terms of use.
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/quality-standards/supporting-better-communication-care
Supporting Better Communication & Care
This webpage provides resources to help improve communication, care and support for people who are deaf, Deaf, hard of hearing, or who experience hearing loss. It includes 3 tools: Everyday Communication, Inclusive Healthcare, and Building Competency. There are also links to other relevant resources.
Standard
3: The Care and Services, 5: Clinical Care
Outcomes
3.3: Communicating for safety and quality, 5.5: Safety of clinical care services
