Quality Standards Resource Centre

This resource uses available data to measure progress in achieving cultural safety in the health system for Aboriginal and Torres Strait Islander people. The monitoring framework covers 3 modules: Module 1 – Culturally respectful health care services; Module 2 – Patient experience of health care; and Module 3 – Access to health care services.

This resource provides guidance for professionals on designing dementia-friendly care environments to help people living with dementia to make the best of everyday life. It includes dementia enabling environment principles and an example of how to design a space using the principles. The resource also includes links to other Dementia Australia resources about developing a dementia-friendly environment.

This resource, developed by Alzheimer's WA, is a Dementia Enabling Environments illustration information sheet about adapting a home, focusing on the dining room. It includes principles to integrate enabling design and make changes within the physical environment to maximise enablement and wellbeing for people living with dementia.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource, developed by the Queensland Government, provides guidance on maintaining a safe home environment for healthy, active ageing. It offers practical tips for identifying and removing hazards in various areas of the home to prevent falls.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource outlines standard infection control precautions, developed for VIC, including practices like hand hygiene, PPE use, and safe disposal of sharps. It is applicable across healthcare settings.

This resource was developed by a state/territory government or organisation, and therefore its applicability and usefulness may be limited.

This resource offers guidance on maintaining personal identity for people with dementia by fostering respect, independence, and communication. It suggests environmental and social modifications to enhance dignity, such as personalising spaces, supporting mobility, and addressing unmet needs.

This resource was developed by a state/territory government or organisation, and therefore its applicability and usefulness may be limited.

This resource offers accessible health information for Aboriginal and Torres Strait Islander people on preventing illness in the home. It includes room-based fact sheets with actions to improve environmental health, available as individual sheets or a workbook. This resource includes state-specific information and therefore its applicability and usefulness may be limited.

This resource outlines the Not-for-Profit Governance Principles, a framework designed to help not-for-profit organisations, including aged care providers, achieve good governance. It covers key areas such as board roles, stakeholder engagement, risk management, and organisational culture. The principles provide practical guidance to improve governance practices, ensuring accountability and sustainability in the sector.

This resource explains the legal requirements and processes for obtaining informed consent for medical treatments, procedures, and care. It is relevant to aged care by ensuring that people understand their healthcare options, risks, and benefits, supporting their ability to make informed decisions about their health and wellbeing.

This You Tube video emphasises the importance of communication for people in aged care, especially those with impairments. It advocates using varied methods, such as gestures and expressions, to make sure everyone can connect meaningfully, supporting dignity and autonomy.

This resource provides an overview of the assessment and monitoring processes for aged care providers. It explains quality reviews, site audits, and the use of quality indicators to help improve services. It also covers continuous improvement plans and the importance of self-assessment to ensure compliance with the Aged Care Quality Standards.

This resource provides information on the causes, treatments, and prevention of falls in older people. It outlines risk factors, such as home hazards and health conditions, and offers practical tips for reducing falls, including lifestyle changes, home modifications, and medical assessments. The document emphasises the importance of fall prevention in aged care settings.

This resource provides guidance on ensuring informed consent in healthcare settings. It outlines legal, ethical, and professional requirements for obtaining consent, supports person-centred care, and ensures compliance with Australian healthcare standards. It highlights the importance of providing accurate information about interventions and alternatives, ensuring people have sufficient knowledge of potential risks and benefits. 

This resource provides information on aids to help people stay safe and independent at home. It includes equipment such as walking aids, bed rails, and pressure-relieving mattresses. These services are available through the Commonwealth Home Support Programme or Home Care Packages, depending on eligibility, following an assessment.

This resource provides an overview of mobility aids, including walkers, wheelchairs, lifting aids, and electric beds, to help people move safely and independently. It explains how these devices can help with daily tasks, manage pain, and reduce injury risks. The document also includes information on accessing aids through government programs or health professionals.

This resource provides information about the Rehabilitation Appliances Program (RAP), which offers aids, equipment, and home or vehicle modifications to help veterans stay independent. It explains the types of items available, such as mobility devices, personal care aids, and home accessibility modifications, and outlines the process for accessing these services through clinical assessments.

This toolkit provides guidance for organisations on implementing trauma-informed care practices, aiming to improve safety, trust, and empowerment in care settings. It outlines strategies to adapt policies, environments, and staff approaches to better support people with trauma histories in various care environments.

This resource discusses age-related communication changes, covering sensory, speech, language, and cognitive adjustments. It offers strategies for improving communication, such as using hearing aids, choosing quiet settings, and involving speech pathologists, helping older people and their families maintain effective and enjoyable communication.

This resource explains supported decision-making, a process that helps people retain control over choices in their lives, even with cognitive challenges. It outlines how aged care providers can support people’s decisions, providing information in accessible formats and respecting autonomy, as endorsed by national and international rights frameworks.

The Commission has developed a number of resources to help aged care consumers understand what dignity of risk is and what actions you should expect from your provider. The dignity of risk is another way of saying you have the right to live the life you choose.