Quality care

Joint letter to approved providers of residential aged care services from the Commission and the Australian Electoral Commission about the 2023 referendum and COVID-19 entry approach for mobile polling staff.

Aged care providers are revolutionising the experience of aged care. In this video, Assistant Commissioner Lisa Peterson PSM highlights the remarkable efforts of some of the providers she met during the Enriching life through care roundtable program in 2022.

The Aged Care Quality and Safety Commission (the Commission) undertakes a range of regulatory activities to monitor compliance and mitigate risk to aged care consumers. The Commission has incorporated spot check monitoring of infection control practice into its usual regulatory activities. You can find more information about Infection control spot checks here. 

Should the Commission conduct an infection control spot check, they will use the Infection Control Monitoring Checklist. 

National Aged Care Provider Conference 2023. Our approach to assessing and monitoring quality aged care. Presentation by Anthony Speed Executive Director, Quality Assessment and Monitoring.

Low-value urine dipstick testing practice in aged care is a common, yet modifiable, driver of antibiotic overuse for conditions such as asymptomatic bacteriuria.

The Commission undertook a project to evaluate the feasibility and useability of To Dip Or Not To Dip (TDONTD) in Australian aged care services.

This Regulatory Bulletin provides information on the information that the Commission publishes on aged care providers’ performance in relation to their responsibilities as providers. The Commission also publishes information on the Commission’s website and My Aged Care about outcomes of regulatory decisions, including the Service Compliance Rating for Star Ratings.

The Commission's goal planning document is a support tool for providers to plan to improve food, dining, nutrition and consumer choice.

On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to consumers regarding the national aged care reforms. 

On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the national aged care reforms.