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Non-compliance register

The Aged Care Quality and Safety Commission (Commission) takes a risk-based approach to monitoring the quality of care and services provided by providers of aged care services. 

When the Commission determines that a provider of a service is non-compliant with their responsibilities under the Aged Care Act 1997, the Aged Care Principles or its Commonwealth funding agreement, the Commission will notify the provider of the non-compliance and any regulatory actions taken in response to the non-compliance.

Detailed information about the Commission’s regulatory actions can be found in the Commission’s Regulatory Strategy.

Register of non-compliance and regulatory actions

The Commission will publish in the following register all non-compliance by providers with their responsibilities for residential services and home services and regulatory actions taken by the Commission in response to the non-compliance. Non-compliance from 1 July 2020 will be published on this page for a month, after which the information will be moved to the Non-compliance register - Archive page.

Residential services includes residential aged care services and flexible care services through which short-term restorative care is provided in a residential care setting. 

Home services includes home care services, Commonwealth Home Support Programme (CHSP) services and flexible care services through which short-term restorative care is provided in a home care setting.

Non-compliance against the Aged Care Quality Standards

The register below shows non-compliance determined by the Commission during the month of September 2020 and non-compliance from previous periods not yet published.

Service name

Provider name

RACS/ Commission ID

Service type

Non-compliance date

Non-compliance area of the Quality Standards*

Date of regulatory action

Regulatory action^

Ainsley Nursing Home

Siva Kolunthu Pty Limited

2004

Residential service

23 September 2020

Standard 1
Standard 2
Standard 3
Standard 4
Standard 5
Standard 6
Standard 7
Standard 8

 

Regulatory action not determined at date of publication

All Good Care

All Good Care Pty Ltd

701061

Home service

30 September 2020

Standard 1
Standard 2
Standard 8

 

Regulatory action not determined at date of publication

Amaroo Village McMahon Caring Centre

Amaroo Care Services Inc

7909

Residential service

15 September 2020

Standard 1
Standard 2
Standard 3
Standard 4
Standard 5
Standard 7
Standard 8

15 September 2020

Non-compliance Notice

Blue Care Capricorn Aged Care Facility

The Uniting Church in Australia Property Trust (Q.)

5501

Residential service

10 September 2020

Standard 7

 

Regulatory action not determined at date of publication

Blue Care Toowoomba Aged Care Facility

The Uniting Church in Australia Property Trust (Q.)

5817

Residential service

17 September 2020

Standard 2
Standard 3

8 October 2020

Direction to revise PCI

BlueCross Ruckers Hill

Blue Cross Community Care Services (Toorak) Pty Ltd

3656

Residential service

4 September 2020

Standard 1
Standard 2
Standard 3
Standard 8

4 September 2020

Non-compliance Notice

BlueCross The Boulevard

Blue Cross Community Care Services (Toorak) Pty Ltd

3827

Residential service

4 September 2020

Standard 1
Standard 2
Standard 3
Standard 8

4 September 2020

Non-compliance Notice

BlueCross Westgarth

Blue Cross Community Care Services (Toorak) Pty Ltd

3835

Residential service

4 September 2020

Standard 1
Standard 2
Standard 3
Standard 8

4 September 2020

Non-compliance Notice

Blue Hills Manor

Blue Hills Village Management (Liverpool) Pty Limited

0578

Residential service

25 September 2020

Standard 3

 

Regulatory action not determined at date of publication

Bundaleer Gardens Hostel

Bundaleer Care Services Ltd

0434

Residential service

30 September 2020

Standard 1
Standard 2
Standard 3
Standard 4
Standard 5
Standard 6
Standard 7
Standard 8

17 September 2020

Notice to Agree

Bundaleer Nursing Home

Bundaleer Care Services Ltd

2675

Residential service

30 September 2020

Standard 1
Standard 2
Standard 3
Standard 4
Standard 5
Standard 6
Standard 7
Standard 8

17 September 2020

Notice to Agree

Bupa Tamworth

Bupa Aged Care Australia Pty Ltd

0513

Residential service

9 September 2020

Standard 3

 

Regulatory action not determined at date of publication

Bupa Seaforth

Bupa Aged Care Australia Pty Ltd

1034

Residential service

25 September 2020

Standard 3 Standard 6 Standard 7

 

Regulatory action not determined at date of publication

Carino Care at Russell Lea

Carino Care Pty Ltd

2748

Residential service

24 September 2020

Standard 2

 

Regulatory action not determined at date of publication

Craigcare Pascoe Vale

Glenn-Craig Villages Pty Ltd

4175

Residential service

4 September 2020

Standard 1
Standard 2
Standard 3
Standard 8

4 September 2020

Non-compliance Notice

Columbia Aged Care Services - Strathdale Centre

Columbia Nursing Homes Pty Ltd

2560

Residential service

25 September 2020

Standard 3 Standard 8

 

Regulatory action not determined at date of publication

Edenfield Family Care - Nerrilda

El-Jasbella Nerrilda Pty Ltd

6974

Residential service

14 September 2020

Standard 3

21 September 2020

Direction to revise PCI

Estia Health Hope Valley

Estia Investments Pty Ltd

6502

Residential service

8 September 2020

Standard 3

30 September 2020

Direction to revise PCI

Gymea Bay Aged Care

Apex Software Pty Limited

2249

Residential service

25 September 2020

Standard 2
Standard 3
Standard 4
Standard 5

 

Regulatory action not determined at date of publication

Heritage Botany

Heritage Care Pty Ltd

0519

Residential service

24 September 2020

Standard 3

 

Regulatory action not determined at date of publication

Heritage Pennant Hills

Heritage Care Pty Ltd

2759

Residential service

30 September 2020

Standard 3
Standard 5

 

Regulatory action not determined at date of publication

Hixson Gardens Aged Care Facility

Arete Health Care (Bankstown) Pty Ltd

1018

Residential service

29 September 2020

Standard 3
Standard 8

 

Regulatory action not determined at date of publication

Holy Spirit Home

Holy Spirit Care Services (Brisbane) Ltd

5094

Residential service

18 September 2020

Standard 3

 

Regulatory action not determined at date of publication

Infinite Care Mount Lofty, Toowoomba

Infinite Aged Care (Toowoomba) Pty Ltd

5765

Residential service

16 September 2020

Standard 5
Standard 6

 

Regulatory action not determined at date of publication

Japara Coffs Harbour

Japara Aged Care Services Pty Ltd

2821

Residential service

22 September 2020

Standard 2
Standard 3
Standard 7
Standard 8

 

Regulatory action not determined at date of publication

John Paul II Village

Southern Cross Care (SA, NT & VIC) Inc.

6125

Residential service

4 September 2020

Standard 1

9 September 2020

Direction to revise PCI

Kingia/Tandara High Care Facility

SwanCare Group (Inc)

7846

Residential service

4 September 2020

Standard 3
Standard 8

15 September 2020

Direction to revise PCI

Lithgow Aged Care Limited

Lithgow Aged Care Limited

2771

Residential service

19 September 2020

Standard 3
Standard 6
Standard 7
Standard 8

 

Regulatory action not determined at date of publication

Maranatha House

Maranatha House

0223

Residential service

31 August 2020

Standard 1
Standard 2
Standard 3
Standard 5
Standard 6
Standard 7
Standard 8

9 September 2020

Non-compliance Notice

Mildred Symons House

Anglican Community Services

2640

Residential service

17 September 2020

Standard 1
Standard 2
Standard 3
Standard 4
Standard 6
Standard 7
Standard 8

30 September 2020

Notice to Agree

Miranda Aged Care Facility

Jesmond Aged Care Pty Ltd

2502

Residential service

22 September 2020

Standard 1
Standard 2
Standard 3
Standard 4
Standard 6
Standard 7
Standard 8

 

Regulatory action not determined at date of publication

Multicultural Aged Care Incorporated - MILE END (Cafe 94)

Multicultural Aged Care Incorporated

600193

Home service

14 September 2020

Standard 2
Standard 8

 

Regulatory action not determined at date of publication

North Rockhampton Nursing Centre

Queensland Health

5446

Residential service

15 September 2020

Standard 2
Standard 3

 

Regulatory action not determined at date of publication

Palm Lake Care Beachmere

Palm Lake Care Operations Pty Ltd

5563

Residential service

18 September 2020

Standard 2

 

Regulatory action not determined at date of publication

Parkview Nursing Home

Benessere Health Care Pty Ltd

2256

Residential service

29 September 2020

Standard 3
Standard 8

 

Regulatory action not determined at date of publication

Princeton View

Allity Aged Care Pty Ltd

3792

Residential service

4 September 2020

Standard 2
Standard 3
Standard 8

4 September 2020

Notice to Agree

Pyramid Residential Care Centre

Pyramid Residential Care Centre

5111

Residential service

29 September 2020

Standard 8

 

Regulatory action not determined at date of publication

Royal District Nursing Service of SA Inc

Royal District Nursing Service of SA Limited

600038

Home service

24 August 2020

Standard 3

 

Regulatory action not determined at date of publication

St Joseph's House

The Catholic Diocese of Port Pirie Inc

6961

Residential service

1 September 2020

Standard 3

7 September 2020

Direction to revise PCI

St Vincent’s Aged Care

Catholic Homes Incorporated

7797

Residential service

15 September 2020

Standard 2
Standard 3
Standard 7

15 September 2020

Notice to Agree

St Vincent's Care Services Heathcote

St Vincent's Care Services Ltd

2739

Residential service

18 September 2020

Standard 1
Standard 2
Standard 3
Standard 7
Standard 8

 

Regulatory action not determined at date of publication

TriCare Bundaberg Aged Care Residence

TriCare Bundaberg Aged Care Pty Ltd

5936

Residential service

7 September 2020

Standard 3

 

Regulatory action not determined at date of publication

TriCare Cypress Gardens Aged Care Residence

TriCare Sunnybrae Aged Care Pty Ltd

5460

Residential service

24 September 2020

Standard 3

 

Regulatory action not determined at date of publication

TriCare Toowoomba Aged Care Residence

TriCare Toowoomba Aged Care Pty Ltd

5947

Residential service

3 September 2020

Standard 3

 

Regulatory action not determined at date of publication

TriCare Toowoomba Aged Care Residence

TriCare Toowoomba Aged Care Pty Ltd

5947

Residential service

7 September 2020

Standard 3

 

Regulatory action not determined at date of publication

Village Glen Aged Care Residences - Mornington

Ti Tree Operations Pty Ltd

4574

Residential service

23 September 2020

Standard 1
Standard 5
Standard 8

10 September 2020

Non-compliance Notice

Whiddon Mudgee Pioneer

The Frank Whiddon Masonic Homes of New South Wales

2453

Residential service

25 September 2020

Standard 2
Standard 3
Standard 7

 

Regulatory action not determined at date of publication

Yallambee Lodge

Snowy Monaro Regional Council

0352

Residential service

25 September 2020

Standard 2
Standard 3
Standard 7

 

Regulatory action not determined at date of publication

Non-compliance against other provider responsibilities

As at 30 September 2020 no non-compliance against other provider responsibilities has been determined by the Commission.

A Regulatory Bulletin outlining the Commission’s publication policy can be accessed here.

A Regulatory Bulletin outlining how the Commission responds to non-compliance with the Aged Care Quality Standards can be accessed here.

*For more detailed information about an individual service’s performance against the Quality Standards please search the service in our Find a report section of the website. More information about the Quality Standards can be found on the Commission’s Quality Standards page.

^More details about the Non-Compliance Notices, Notices to Agree, and Notices of Decision to Impose Sanctions issued by the Commission can be found on the My Aged Care website.
 

Changed
Wednesday, 21 October 2020 - 1:33pm