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Non-compliance register

The Aged Care Quality and Safety Commission (Commission) takes a risk-based approach to monitoring the quality of care and services provided by providers of aged care services. 

When the Commission determines that a provider of a service is non-compliant with their responsibilities under the Aged Care Act 1997, the Aged Care Principles or its Commonwealth funding agreement, the Commission will notify the provider of the non-compliance and any regulatory actions taken in response to the non-compliance.

Detailed information about the Commission’s regulatory actions can be found in the Commission’s Regulatory Strategy.

Register of non-compliance and regulatory actions

The Commission will publish in the following register all non-compliance by providers with their responsibilities for residential services and home services and regulatory actions taken by the Commission in response to the non-compliance. Non-compliance from 1 July 2020 will be published on this page for a month, after which the information will be moved to the Non-compliance register - Archive page.

Residential services includes residential aged care services and flexible care services through which short-term restorative care is provided in a residential care setting. 

Home services includes home care services, Commonwealth Home Support Programme (CHSP) services and flexible care services through which short-term restorative care is provided in a home care setting.

Non-compliance against the Aged Care Quality Standards

The register below shows non-compliance determined by the Commission during the month of October 2020 and non-compliance from previous periods not yet published.

 

 

 

 

 

 

 

 

Service name

Provider name

RACS/ Commission ID

Service type

Non-compliance date

Non-compliance area of the Quality Standards*

Date of regulatory action

Regulatory action^

AdventCare Whitehorse

Seventh-day Adventist Aged Care (Victoria) Ltd

3044

Residential service

09-Oct-20

Standard 3

Standard 8

12-Oct-20

Non-compliance notice

Allawah Lodge

Coolamon Shire Council

306

Residential service

14-Oct-20

Standard 3

 

Regulatory action to be determined

Annandale Grove Care Community

DPG Services Pty Ltd

2516

Residential service

09-Oct-20

Standard 2

Standard 3

Standard 4

Standard 7

Standard 8

 

Regulatory action to be determined

Bethanie Waters

The Bethanie Group Incorporated

7276

Residential service

15-Oct-20

Standard 7

06-Nov-20 

Directions to revise PCI

Blue Care Gracemere Aged Care Facility

The Uniting Church in Australia Property Trust (Q.)

5435

Residential service

14-Oct-20

Standard 3

Standard 7

20-Oct-20

Directions to revise PCI

Blue Mountains Aboriginal Social Support Service

Blue Mountains Aboriginal Culture & Resource Centre Inc (ACRC)

200508

Home service

23-Oct-20

Standard 8

 

Regulatory action to be determined

Courtlands Aged Care Facility

Christadelphian Homes Limited

585

Residential service

21-Oct-20

Standard 1

Standard 2

Standard 3

Standard 4
Standard 5

Standard 7

Standard 8

21-Oct-20

Notice of decision to impose sanctions

CraigCare Ascot Waters

Glenn-Craig Villages Pty Ltd

7412

Residential service

28-Oct-20

Standard 3

 02-Nov-20

Directions to revise PCI

Diversicare

The Ethnic Communities Council of Queensland Limited

700105

Home service

21-Oct-20

Standard 2

30-Oct-20

Directions to revise PCI

Dunbar Homes Salisbury

Dunbar Homes Incorporated

6139

Residential service

01-Oct-20

Standard 3

Standard 8

07-Nov-20

Directions to revise PCI

Edenfield Family Care - Ramsay

El-Jasbella Ramsay Pty Ltd

6039

Residential service

28-Oct-20

Standard 3

29-Oct-20 

Directions to revise PCI

Edge Hill Orchards

IC (Edge Hill) Pty Ltd

5342

Residential service

26-Oct-20

Standard 2

Standard 3

Standard 4

Standard 5

Standard 6

Standard 7

Standard 8

02-Nov-20 

Directions to revise PCI

Elderly Chinese Home

Elderly Chinese Home Inc

3142

Residential service

19-Oct-20

Standard 3

 

Regulatory action to be determined

Focal Community Services

Focal Community Living Inc

701073

Home service

21-Oct-20

Standard 2

27-Oct-20

Directions to revise PCI

Gold Star Home Care and Community Services

Gold Star Home Care and Community Services

300919

Home service

07-Oct-20

Standard 2

Standard 3

 

Regulatory action to be determined

Heritage Illawong

Heritage Care Pty Ltd

504

Residential service

01-Oct-20

Standard 3

Standard 5

 

Regulatory action to be determined

Heritage Kingswood

Heritage Care Pty Ltd

2480

Residential service

01-Oct-20

Standard 5

22-Oct-20

Directions to revise PCI

Horton House and Warmington Lodge

Yass Valley Aged Care Limited

2784

Residential service

09-Oct-20

Standard 3

Standard 8

 

Regulatory action to be determined

Japara Noosa

Japara Aged Care Services Pty Ltd

5972

Residential service

13-Oct-20

Standard 3

20-Oct-20

Directions to revise PCI

John Goodlet Manor

RSL LifeCare Limited

1476

Residential service

02-Oct-20

Standard 1

Standard 2

Standard 3

Standard 7

Standard 8

 

Regulatory action to be determined

Kalkarni Residency

Baptistcare WA Limited

7423

Residential service

19-Oct-20

Standard 3

 

Regulatory action to be determined

Linsell Lodge Aged Care Facility

The Salvation Army (South Australia) Property Trust

6084

Residential service

23-Oct-20

Standard 3

 

Regulatory action to be determined

Metta Community Care Sydney

Burmese Community Development Collaboration (BCDC)

201417

Home service

30-Oct-20

Standard 2

Standard 7

 

Regulatory action to be determined

Mirae Community Care Service Australia

Stonebridge Global Consulting Pty Ltd

201321

Home service

02-Oct-20

Standard 1

Standard 2

Standard 3

Standard 4

Standard 6

Standard 7

Standard 8

02-Oct-20

Notice of decision to impose sanctions

Montana Aged Care Facility

Montana Nursing Home Pty Ltd

555

Residential service

01-Oct-20

Standard 3

Standard 8

22-Oct-20

Directions to revise PCI

Mutkin Residential Aged Care

Mutkin Residential and Community Care Indigenous Corporation

5239

Residential service

29-Oct-20

Standard 3

 

Regulatory action to be determined

Nexus Primary Health

Nexus Primary Health

300661

Home service

19-Oct-20

Standard 2

 

Regulatory action to be determined

Ngaanyatjarra Health Service

Ngaanyatjarra Health Service (Aboriginal Corporation)

500224

Home service

20-Oct-20

Standard 8

27-Oct-20

Directions to revise PCI

Northcourt Nursing Home

Christadelphian Homes Limited

2604

Residential service

30-Sep-20

Standard 3

20-Oct-20

Directions to revise PCI

Opal Bunbury

DPG Services Pty Ltd

7886

Residential service

21-Oct-20

Standard 3

Standard 7

28-Sep-20

Notice to Agree

Pennwood Village

Serbian Community Welfare Association of SA Inc

6146

Residential service

30-Oct-20

Standard 3

Standard 8

 

Regulatory action to be determined

Polish Retirement Home

Australian-Polish Benevolent Association of Victoria Inc

3189

Residential service

26-Oct-20

Standard 3

 

Regulatory action to be determined

RFBI West Wyalong Masonic Village

Royal Freemasons' Benevolent Institution

469

Residential service

28-Oct-20

Standard 3

 

Regulatory action to be determined

River HealthCare

Rescare Podiarists Pty Ltd t/a River Healthcare

700945

Home service

15-Oct-20

Standard 1

Standard 2

Standard 3

Standard 6

Standard 7

Standard 8

23-Oct-20

Non-compliance notice

Rocky Ridge

Australian Regional and Remote Community Services Limited

6986

Residential service

29-Oct-20

Standard 3

 

Regulatory action to be determined

Southern Cross Care Tenison Swansea Residential Aged Care

Southern Cross Care (NSW & ACT) Limited

556

Residential service

08-Oct-20

Standard 2

Standard 3

 

Regulatory action to be determined

St Anthony Home Care

St Anthony's Care Pty Ltd

201419

Home service

30-Oct-20

Standard 2

Standard 7

Standard 8

 

Regulatory action to be determined

St Simeon Village

Serbian Orthodox Diocese Aged Care and Education Property Fund

374

Residential service

13-Oct-20

Standard 1

Standard 2

Standard 3

Standard 4

Standard 5

Standard 6

Standard 7

Standard 8

13-Oct-20

Notice of decision to impose sanctions

St Vincent's Care Services Arundel

St Vincent's Care Services Ltd

5187

Residential service

01-Oct-20

Standard 3

 

Regulatory action to be determined

Tully Nursing Home

Tully Nursing Home Inc

5454

Residential service

21-Oct-20

Standard 2

Standard 3

29-Oct-20

Directions to revise PCI

Uniting Edina Waverley

The Uniting Church in Australia Property Trust (NSW)

2639

Residential service

26-Oct-20

Standard 3

 

Regulatory action to be determined

Villa Maria Eastern Heights

Catholic Healthcare Limited

5056

Residential service

20-Oct-20

Standard 3

28-Oct-20

Directions to revise PCI

 

Non-compliance against other provider responsibilities

The register below shows non-compliance determined by the Commission from previous periods, not previously published.

 

 

 

 

 

 

 

Service name

Provider name

RACS/ Commission ID

Service type

Non-compliance area

Date of regulatory action

Regulatory action^

 

 

 

 

 

 

 

Ballan Hostel

Ballan & District Soldiers' Memorial Bush Nursing Hospital & Hostel Inc

3267

Residential service

4.2 User rights

30-Jul-20

Notice to Agree

Ballan Nursing Home

Ballan & District Soldiers' Memorial Bush Nursing Hospital & Hostel Inc

4548

Residential service

4.2 User rights

30-Jul-20

Notice to Agree

HCR - Home Care Packages

Argent Nominees Pty Ltd

300494

Home service

4.2 User rights

18-Aug-20

Notice to Agree

A Regulatory Bulletin outlining the Commission’s publication policy can be accessed here.

A Regulatory Bulletin outlining how the Commission responds to non-compliance with the Aged Care Quality Standards can be accessed here.

*For more detailed information about an individual service’s performance against the Quality Standards please search the service in our Find a report section of the website. More information about the Quality Standards can be found on the Commission’s Quality Standards page.

^More details about the Non-Compliance Notices, Notices to Agree, and Notices of Decision to Impose Sanctions issued by the Commission can be found on the My Aged Care website.
 

Changed
Thursday, 26 November 2020 - 3:28pm