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Non-compliance register

The Aged Care Quality and Safety Commission (Commission) takes a risk-based approach to monitoring the quality of care and services provided by providers of aged care services.

When the Commission determines that a provider of a service is non-compliant with their responsibilities under the Aged Care Act 1997, the Aged Care Principles or its Commonwealth funding agreement, the Commission will notify the provider of the non-compliance and any regulatory actions taken in response to the non-compliance.

Detailed information about the Commission’s regulatory actions can be found in the Commission’s Regulatory Strategy.

Register of non-compliance and regulatory actions

The Commission will publish in the following register all non-compliance by providers with their responsibilities for residential services and home services and regulatory actions taken by the Commission in response to the non-compliance. Non-compliance from 1 July 2020 will be published on this page for a month, after which the information will be moved to the Non-compliance register - Archive page.

Residential services includes residential aged care services and flexible care services through which short-term restorative care is provided in a residential care setting.

Home services includes home care services, Commonwealth Home Support Programme (CHSP) services and flexible care services through which short-term restorative care is provided in a home care setting.

Non-compliance against the Quality Standards

The register below shows non-compliance determined by the Commission during the months of January 2021 and February 2021 and non-compliance from previous periods not yet published.

 

Service name Provider name RACS / Commission ID State Service type Non-compliance date Non-compliant area of the Quality Standards* Date of regulatory action Regulatory action^

Albany Community Care Centre

Albany Community Care Centre Inc

500090

WA

Home service

05-Feb-21

Standard 3 Standard 8

12-Feb-21

Regulatory action to be determined at time of publication

Alpha Omega Consulting

Alpha Omega Aged Care Pty Ltd

201443

NSW

Home service

22-Jan-21

Standard 2 Standard 7 Standard 8

25-Feb-21

Directions to revise PCI

Alpha Omega Consulting

Alpha Omega Aged Care Pty Ltd

201443

NSW

Home service

06-Feb-21

Standard 2

25-Feb-21

Directions to revise PCI

Anglicare SQ Kirami Home for the Aged

The Corporation of the Synod of the Diocese of Brisbane

5243

QLD

Residential service

18-Jan-21

Standard 7

20-Jan-21

Directions to revise PCI

Arcare Warriewood

Arcare Pty Ltd

935

NSW

Residential service

08-Jan-21

Standard 1 Standard 2 Standard 3 Standard 4 Standard 6 Standard 7 Standard 8

08-Feb-21

Non-compliance Notice

Archbishop Goody Hostel

Catholic Homes Incorporated

7111

WA

Residential service

25-Feb-21

Standard 3 Standard 7

08-Mar-21

Directions to revise PCI

Balaklava Millcourt Homes

Balaklava Mill Court Homes Inc

6063

SA

Residential service

 

Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8

11-Feb-21

Notice of determination to impose sanctions

Baptistcare Graceford

Baptistcare WA Limited

7176

WA

Residential service

07-Jan-21

Standard 3 Standard 8

19-Jan-21

Directions to revise PCI

Beechwood Aged Care

Allity Pty Ltd

2580

NSW

Residential service

07-Jan-21

Standard 7

29-Jan-21

Directions to revise PCI

Bellevue Care Centre

Bellevue Enterprises Pty Ltd & Laberge Pty Ltd

5369

QLD

Residential service

09-Feb-21

Standard 3

 

Regulatory action to be determined at time of publication

Belmont Grange

Wickro Pty Ltd

3568

VIC

Residential service

24-Feb-21

Standard 2

03-Mar-21

Directions to revise PCI

Bethanie Como

The Bethanie Group Incorporated

7458

WA

Residential service

06-Jan-21

Standard 3 Standard 7

11-Jan-21

Directions to revise PCI

Bethanie Peel

The Bethanie Group Incorporated

7211

WA

Residential service

23-Feb-21

Standard 7

 

Regulatory action to be determined at time of publication

Bethanie Subiaco

The Bethanie Group Incorporated

7445

WA

Residential service

05-Feb-21

Standard 3 Standard 8

16-Feb-21

Directions to revise PCI

Blue Care Bundaberg Riverlea Aged Care Facility

The Uniting Church in Australia Property Trust (Q.)

5865

QLD

Residential service

08-Jan-21

Standard 3

13-Jan-21

Directions to revise PCI

Blue Hills Manor

Blue Hills Village Management (Liverpool) Pty Limited

578

NSW

Residential service

08-Feb-21

Standard 6

 

Regulatory action to be determined at time of publication

Boandik St Mary's

Boandik Lodge Inc

6234

SA

Residential service

27-Jan-21

Standard 2 Standard 3 Standard 7 Standard 8

02-Feb-21

Directions to revise PCI

Bolton Clarke Sunset Ridge

RSL Care RDNS Limited

5099

QLD

Residential service

21-Jan-21

Standard 3

28-Jan-21

Directions to revise PCI

Bonney Lodge

Riverland Mallee Coorong Local Health Network Incorporated

6149

SA

Residential service

27-Jan-21

Standard 2 Standard 3 Standard 7 Standard 8

02-Feb-21

Non-compliance Notice

Brightwater Birralee

Brightwater Care Group Limited

7232

WA

Residential service

28-Jan-21

Standard 8

05-Feb-21

Directions to revise PCI

Brightwater Onslow Gardens

Brightwater Care Group Limited

7401

WA

Residential service

12-Jan-21

Standard 3

20-Jan-21

Directions to revise PCI

Bupa Dural

Bupa Aged Care Australia Pty Ltd

570

NSW

Residential service

26-Feb-21

Standard 6 Standard 7 Standard 8

 

Regulatory action to be determined at time of publication

Bupa Seaforth

Bupa Aged Care Australia Pty Ltd

1034

NSW

Residential service

05-Feb-21

Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8

11-Feb-21

Non-compliance Notice

Bupa Traralgon

Bupa Aged Care Australia Pty Ltd

3977

VIC

Residential service

15-Feb-21

Standard 3 Standard 7 Standard 8

22-Jan-21

Non-compliance Notice

Bupa Woodend

Bupa Aged Care Australia Pty Ltd

4184

VIC

Residential service

25-Feb-21

Standard 3

 

Regulatory action to be determined at time of publication

Carino Care at Russell Lea

Carino Care Pty Ltd

2748

NSW

Residential service

16-Feb-21

Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 7 Standard 8

09-Dec-20

Non-compliance Notice

Carino Care at Sylvania

Carino Care Pty Ltd

2513

NSW

Residential service

16-Feb-21

Standard 2 Standard 3 Standard 4 Standard 7 Standard 8

 

Regulatory action to be determined at time of publication

Catholic Healthcare The Haven Residential Aged Care

Catholic Healthcare Limited

2584

NSW

Residential service

15-Feb-21

Standard 3

17-Dec-20

Directions to revise PCI

Christophorus House Hostel

Christophorus House Retirement Village

200

NSW

Residential service

16-Feb-21

Standard 3

24-Feb-21

Directions to revise PCI

Craigcare Albany

Glenn-Craig Villages Pty Ltd

7891

WA

Residential service

22-Feb-21

Standard 3

08-Mar-21

Directions to revise PCI

Crossley House Hostel Inc

Yarram and District Health Service

3091

VIC

Residential service

23-Feb-21

Standard 2 Standard 3 Standard 4 Standard 7 Standard 8

10-Mar-21

Non-compliance Notice

Cullacabardee Aboriginal Community (CLOSED)

Cullacabardee Aboriginal Corporation

500264

WA

Home service

11-Jan-21

Standard 1 Standard 2 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8

 

Regulatory action to be determined at time of publication

Doutta Galla Footscray Aged Care Facility

Doutta Galla Aged Services Ltd

3830

VIC

Residential service

06-Jan-21

Standard 8

 

Regulatory action to be determined at time of publication

Drysdale Grove

Drysdale Aged Care Pty Ltd

3780

VIC

Residential service

20-Jan-21

Standard 2 Standard 3 Standard 7 Standard 8

15-Dec-20

Non-compliance Notice

Dunbar Homes Salisbury

Dunbar Homes Incorporated

6139

SA

Residential service

08-Feb-21

Standard 3 Standard 8

07-Oct-20

Directions to revise PCI

Emmaus

St Agnes' Care & Lifestyle

593

NSW

Residential service

06-Jan-21

Standard 4 Standard 7

20-Jan-21

Directions to revise PCI

Estia Health Burton

Estia Investments Pty Ltd

6213

SA

Residential service

03-Feb-21

Standard 3

22-Dec-20

Directions to revise PCI

Estia Health Plenty Valley

Estia Investments Pty Ltd

3648

VIC

Residential service

21-Feb-21

Standard 3

11-Mar-21

Non-compliance Notice

Estia Health Salisbury

Estia Investments Pty Ltd

6231

SA

Residential service

 

Standard 3

14-Jan-21

Notice to agree

Frazer Court Hostel

Frazer Court Committee Incorporated

271

NSW

Residential service

14-Jan-21

Standard 3

28-Jan-21

Directions to revise PCI

Gillawarna Village

Bankstown City Aged Care Ltd

2796

NSW

Residential service

22-Jan-21

Standard 4

04-Feb-21

Directions to revise PCI

Glenrose Court

Churches of Christ Life Care Incorporated

6764

SA

Residential service

15-Feb-21

Standard 8

18-Feb-21

Directions to revise PCI

Goodhew Gardens

Anglican Community Services

697

NSW

Residential service

24-Feb-21

Standard 3

 

Regulatory action to be determined at time of publication

Gummun Place

Upper Hunter Shire Council

372

NSW

Residential service

12-Feb-21

Standard 1 Standard 2 Standard 3 Standard 8

 

Regulatory action to be determined at time of publication

Haddington Nursing Home

Tenterfield Care Centre Limited

569

NSW

Residential service

24-Feb-21

Standard 2 Standard 3

 

Regulatory action to be determined at time of publication

Hamley Bridge Rest Home

Hamley Bridge Memorial Hospital Inc

6050

SA

Residential service

01-Feb-21

Standard 8

11-Feb-21

Non-compliance Notice

Hamley Bridge Rest Home

Hamley Bridge Memorial Hospital Inc

6050

SA

Residential service

05-Feb-21

Standard 1 Standard 2 Standard 3 Standard 5 Standard 6 Standard 7 Standard 8

11-Feb-21

Non-compliance Notice

HammondCare - Darlinghurst

HammondCare

990

NSW

Residential service

22-Jan-21

Standard 2 Standard 3 Standard 6 Standard 8

10-Feb-21

Directions to revise PCI

HammondCare - Princess Juliana Lodge

HammondCare

426

NSW

Residential service

09-Feb-21

Standard 3

 

Regulatory action to be determined at time of publication

Hawdon House

Riverland Mallee Coorong Local Health Network Incorporated

6005

SA

Residential service

01-Feb-21

Standard 1 Standard 2 Standard 3 Standard 4 Standard 6 Standard 7 Standard 8

 

Regulatory action to be determined at time of publication

Hellenic Community Aged Care

Hellenic Community Benevolent Association Inc

7157

WA

Residential service

02-Feb-21

Standard 4 Standard 5

08-Feb-21

Directions to revise PCI

Helping Hand Aged Care - Lealholme Port Pirie

Helping Hand Aged Care Inc

6173

SA

Residential service

14-Jan-21

Standard 3 Standard 7

27-Feb-21

Notice of determination to impose sanctions

Heritage Botany

Heritage Care Pty Ltd

519

NSW

Residential service

16-Feb-21

Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8

 

Regulatory action to be determined at time of publication

Heritage Pennant Hills

Heritage Care Pty Ltd

2759

NSW

Residential service

08-Jan-21

Standard 5

09-Feb-21

Directions to revise PCI

Huon Eldercare

Huon Regional Care

8002

TAS

Residential service

22-Jan-21

Standard 2 Standard 3 Standard 8

05-Mar-21

Directions to revise PCI

Huon Eldercare

Huon Regional Care

8805

TAS

Residential service

22-Jan-21

Standard 2 Standard 3 Standard 8

04-Feb-21

Directions to revise PCI

Illawarra Multi-Cultural Village Hostel

Multicultural Aged Care Illawarra Ltd

325

NSW

Residential service

07-Jan-21

Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8

 

Regulatory action to be determined at time of publication

James Milson Village North Sydney

North Sydney Retirement Trust

159

NSW

Residential service

07-Jan-21

Standard 3 Standard 4 Standard 5

15-Feb-21

Non-compliance Notice

Japara Brighton-Le-Sands

Japara Aged Care Services Pty Ltd

2484

NSW

Residential service

05-Feb-21

Standard 7

24-Feb-21

Directions to revise PCI

Japara Trevu House

Japara Aged Care Services Pty Ltd

6843

SA

Residential service

05-Jan-21

Standard 3

20-Jan-21

Directions to revise PCI

Kalyna Care

Ukrainian Elderly People's Home

3162

VIC

Residential service

18-Jan-21

Standard 3 Standard 7 Standard 8

 

Regulatory action to be determined at time of publication

Kalyra Belair Aged Care

James Brown Memorial Trust

6054

SA

Residential service

19-Feb-21

Standard 8

 

Regulatory action to be determined at time of publication

KinCare Stanhope - Sunshine Coast

KinCare Health Services Pty Ltd

700276

QLD

Home service

18-Jan-21

Standard 2 Standard 3

 

Regulatory action to be determined at time of publication

KinCare Stanhope - Sunshine Coast

KinCare Health Services Pty Ltd

700275

QLD

Home service

19-Jan-21

Standard 2 Standard 3

20-Jan-21

Directions to revise PCI

LHI Glynde

Lutheran Homes Inc

6200

SA

Residential service

11-Feb-21

Standard 3 Standard 7 Standard 8

19-Feb-21

Directions to revise PCI

Lithgow Aged Care Limited

Lithgow Aged Care Limited

2771

NSW

Residential service

10-Feb-21

Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8

18-Dec-20

Notice of determination to impose sanctions

Mercy Place Woree

Mercy Aged and Community Care Ltd

5212

QLD

Residential service

18-Feb-21

Standard 3 Standard 7 Standard 8

03-Mar-21

Non-compliance Notice

Mercy Place Wyndham

Mercy Aged and Community Care Ltd

4342

VIC

Residential service

17-Feb-21

Standard 3

15-Mar-21

Directions to revise PCI

Millrace Hostel

Tenterfield Care Centre Limited

307

NSW

Residential service

19-Jan-21

Standard 2 Standard 3 Standard 7

25-Feb-21

Non-compliance Notice

Mirae Community Care Services Australia HQ

Stonebridge Global Consulting Pty Ltd

201321

NSW

Home service

 

Standard 1 Standard 2 Standard 3 Standard 4 Standard 6 Standard 7 Standard 8

26-Feb-21

Notice of determination to impose sanctions

Montana Aged Care Facility

Montana Nursing Home Pty Ltd

555

NSW

Residential service

12-Feb-21

Standard 3

19-Feb-21

Directions to revise PCI

Moylan Care Group

Moylan Care Group Pty Ltd

201446

NSW

Home service

04-Feb-21

Standard 2 Standard 8

12-Feb-21

Directions to revise PCI

Moyne Aged Care Plus Centre (0033)

The Salvation Army (NSW) Property Trust

33

NSW

Residential service

28-Jan-21

Standard 5

10-Feb-21

Directions to revise PCI

Moyne Aged Care Plus Centre (2519)

The Salvation Army (NSW) Property Trust

2519

NSW

Residential service

28-Jan-21

Standard 5

10-Feb-21

Directions to revise PCI

Murray Mudge

Uniting Communities Incorporated

6017

SA

Residential service

05-Jan-21

Standard 3

13-Jan-21

Directions to revise PCI

Newmarch House

Anglican Community Services

974

NSW

Residential service

21-Feb-21

Standard 2 Standard 3 Standard 6 Standard 7 Standard 8

 

Regulatory action to be determined at time of publication

Northcourt Nursing Home

Christadelphian Homes Limited

2604

NSW

Residential service

07-Jan-21

Standard 3

18-Jan-21

Directions to revise PCI

Ocean Star Aged Care

Catholic Homes Incorporated

7249

WA

Residential service

13-Jan-21

Standard 3

 

Regulatory action to be determined at time of publication

Parklands Retirement Haven

Burswood Care Pty Ltd

5647

QLD

Residential service

26-Feb-21

Standard 2

03-Mar-21

Directions to revise PCI

Peter Badcoe VC House

RSL LifeCare Limited

992

NSW

Residential service

29-Jan-21

Standard 4

10-Feb-21

Directions to revise PCI

Pines Living

Pines Living Pty Ltd

2950

ACT

Residential service

09-Feb-21

Standard 3

18-Feb-21

Directions to revise PCI

Plumpton Villa Aged Care Facility

Glenn-Craig Villages Pty Ltd

3615

VIC

Residential service

04-Feb-21

Standard 3

16-Feb-21

Directions to revise PCI

Raymond Terrace Gardens Care Community

DPG Services Pty Ltd

2800

NSW

Residential service

29-Jan-21

Standard 3 Standard 8

 

Regulatory action to be determined at time of publication

Regis Burnside

Regis Aged Care Pty Ltd

6085

SA

Residential service

24-Feb-21

Standard 3 Standard 5 Standard 7

17-Dec-20

Notice to agree

Regis Elermore Vale

Regis Aged Care Pty Ltd

1075

NSW

Residential service

14-Jan-21

Standard 3

28-Jan-21

Directions to revise PCI

Regis Greenmount

Regis Aged Care Pty Ltd

7802

WA

Residential service

13-Jan-21

Standard 3 Standard 7

18-Jan-21

Directions to revise PCI

Regis Marleston

Regis Aged Care Pty Ltd

6864

SA

Residential service

04-Feb-21

Standard 1 Standard 2 Standard 3

12-Feb-21

Directions to revise PCI

Regis Nedlands

Regis Aged Care Pty Ltd

7149

WA

Residential service

17-Feb-21

Standard 1 Standard 2 Standard 3 Standard 6 Standard 7 Standard 8

23-Jan-21

Notice of determination to impose sanctions

Regis Nedlands

Regis Aged Care Pty Ltd

7149

WA

Residential service

17-Feb-21

Standard 1 Standard 2 Standard 3 Standard 6 Standard 7 Standard 8

23-Jan-21

Notice of determination to impose sanctions

Residency by Dillons Narrogin

Jacqueline Elizabeth Dillon Pty Ltd

7890

WA

Residential service

25-Jan-21

Standard 3

29-Jan-21

Directions to revise PCI

Resthaven Head Office Wayville

Resthaven Inc

600495

SA

Home service

07-Jan-21

Standard 2 Standard 3

 

Regulatory action to be determined at time of publication

Rosewood Care Leederville

Rosewood Care Group (Inc)

7094

WA

Residential service

27-Jan-21

Standard 3 Standard 8

09-Feb-21

Directions to revise PCI

Royal Freemasons Benalla

Royal Freemasons Ltd

4591

VIC

Residential service

10-Feb-21

Standard 3

02-Mar-21

Directions to revise PCI

Scalabrini Village Nursing Home (Austral)

Scalabrini Village Ltd

2656

NSW

Residential service

19-Feb-21

Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8

09-Dec-20

Notice of determination to impose sanctions

Scalabrini Village Nursing Home (Bexley)

Scalabrini Village Ltd

2828

NSW

Residential service

22-Feb-21

Standard 1 Standard 2 Standard 3 Standard 4 Standard 6 Standard 7 Standard 8

 

Regulatory action to be determined at time of publication

Southport Lodge

Planlow Pty Ltd

5295

QLD

Residential service

20-Jan-21

Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8

23-Dec-20

Notice of determination to impose sanctions

St Basil's Aegean Village

St Basil's Homes for the Aged in South Australia (Vasileias) Inc

6151

SA

Residential service

08-Jan-21

Standard 2 Standard 3 Standard 8

20-Jan-21

Directions to revise PCI

St Basil's Homes for the Aged in Victoria

St Basil's Homes for the Aged in Victoria

3150

VIC

Residential service

19-Jan-21

Standard 1 Standard 2 Standard 3 Standard 6 Standard 7 Standard 8

24-Dec-20

Notice of determination to impose sanctions

St Charbel's Care Centre

St Charbel's Care Centre Ltd

978

NSW

Residential service

08-Jan-21

Standard 1 Standard 2 Standard 3 Standard 4 Standard 6 Standard 7 Standard 8

12-Nov-20

Notice to agree

St Paul's Lutheran Hostel

St Paul's Lutheran Homes Hahndorf

6157

SA

Residential service

12-Feb-21

Standard 3 Standard 8

 

Regulatory action to be determined at time of publication

St Vincent's Care Services Arundel

St Vincent's Care Services Ltd

5187

QLD

Residential service

15-Feb-21

Standard 3 Standard 7

24-Feb-21

Directions to revise PCI

St Vincent's Care Services Haberfield

St Vincent's Care Services Ltd

302

NSW

Residential service

19-Feb-21

Standard 2 Standard 3 Standard 5 Standard 6 Standard 7 Standard 8

20-Jan-21

Non-compliance Notice

St. Agnes Care and Lifestyle

St Agnes' Care & Lifestyle

201391

NSW

Home service

21-Jan-21

Standard 2 Standard 8

10-Feb-21

Directions to revise PCI

SummitCare Liverpool-173

Wohl Investments Pty Ltd

2546

NSW

Residential service

28-Jan-21

Standard 1 Standard 3

 

Regulatory action to be determined at time of publication

Sutton Park Assisted Aged Care

McKenzie Aged Care Group Pty Ltd

3627

VIC

Residential service

12-Feb-21

Standard 3 Standard 4 Standard 6

 

Regulatory action to be determined at time of publication

Tangentyere Aged and Community Services

Tangentyere Council Incorporated

600253

NT

Home service

15-Jan-21

Standard 2

 

Regulatory action to be determined at time of publication

Thomas and Rosetta Agst Aged Care Facility

United Protestant Association of NSW Limited

557

NSW

Residential service

04-Jan-21

Standard 3

27-Jan-21

Directions to revise PCI

Thomas Street Lodge

Anglican Community Services

2431

NSW

Residential service

15-Feb-21

Standard 1 Standard 3

25-Feb-21

Directions to revise PCI

Torbay Hostel

Torbay Lifestyles and Care Limited

5086

QLD

Residential service

14-Jan-21

Standard 3

21-Jan-21

Directions to revise PCI

Trinder Park

Lutheran Church of Australia - Queensland District

5130

QLD

Residential service

18-Feb-21

Standard 3 Standard 5

25-Feb-21

Directions to revise PCI

Twin Parks Aged Care Centre

Coburg Aged Care Pty Ltd

3296

VIC

Residential service

27-Jan-21

Standard 2 Standard 3 Standard 6 Standard 8

12-Feb-21

Directions to revise PCI

Twin Parks Hostel

Twin Parks Pty Ltd

3340

VIC

Residential service

25-Jan-21

Standard 8

12-Feb-21

Directions to revise PCI

Uniting Arrunga Ermington

The Uniting Church in Australia Property Trust (NSW)

838

NSW

Residential service

07-Jan-21

Standard 3

02-Feb-21

Directions to revise PCI

Villa Maria

St Brigid's Convent of Mercy Perth Limited

7059

WA

Residential service

23-Feb-21

Standard 3

04-Mar-21

Directions to revise PCI

Villa Maria Catholic Homes Providence Aged Care Residence

Villa Maria Catholic Homes Limited

3058

VIC

Residential service

11-Jan-21

Standard 1 Standard 3

29-Jan-21

Directions to revise PCI

Wallsend Manor Aged Care

Wallsend Manor Aged Care Pty Ltd

1066

NSW

Residential service

26-Feb-21

Standard 3 Standard 8

 

Regulatory action to be determined at time of publication

Warrigal Care Albion Park Rail

Warrigal Care

291

NSW

Residential service

15-Feb-21

Standard 2 Standard 3 Standard 7

 

Regulatory action to be determined at time of publication

Weeroona Aged Care Plus Centre

The Salvation Army (NSW) Property Trust

14

NSW

Residential service

13-Jan-21

Standard 3

28-Jan-21

Directions to revise PCI

Wesley Rayward

Wesley Community Services Limited

1007

NSW

Residential service

27-Jan-21

Standard 1 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8

18-Feb-21

Non-compliance Notice

Windsor Aged Care Services

Alzheimer's Association of Queensland Inc

5207

QLD

Residential service

29-Jan-21

Standard 4

09-Feb-21

Directions to revise PCI

Winston Hillside Care Community

DPG Services Pty Ltd

544

NSW

Residential service

08-Dec-20

Standard 2 Standard 3 Standard 6

15-Jan-21

Directions to revise PCI

A Regulatory Bulletin outlining the Commission’s publication policy.

A Regulatory Bulletin outlining how the Commission responds to non-compliance with the Aged Care Quality Standards.

*For more detailed information about an individual service’s performance against the Quality Standards please search the service in our Find a report section of the website. More information about the Quality Standards can be found on the Commission’s Quality Standards page.

^More details about the Non-Compliance Notices, Notices to Agree, and Notices of Decision to Impose Sanctions issued by the Commission can be found on the My Aged Care website.

 

Non-compliance against other provider responsibilities

  • February 2021
Service name Provider name RACS / Commission ID Service type Non-compliance date Date of regulatory action Regulatory action^

Lithgow Aged Care

Lithgow Aged Care Limited

2771

Residential service

4.2 User rights

4.3 Accountability

08-02-21

Non-compliance Notice

Balranald Retirement Hostel

Balranald Shire Council

0442

Residential service

4.2 User rights

4.3 Accountability

11-02-21

Non-compliance Notice

 

  • January 2021
Service name Provider name RACS / Commission ID Service type Non-compliance date Date of regulatory action Regulatory action^

KinCare Stanhope – Sunshine Coast Home

Kincare Community Services Limited

2771

Residential service

4.2 User rights

4.3 Accountability

08-02-21

Non-compliance Notice

 

  • December 2020 – No non-compliance against other provider responsibilities has been determined by the Commission
  • November 2020 – No non-compliance against other provider responsibilities has been determined by the Commission

 

  • October 2020
Service name Provider name RACS / Commission ID Service type Non-compliance date Date of regulatory action Regulatory action^

Ballan Hostel

Ballan and District Soldiers' Memorial Bush Nursing Hospital and Hostel Inc

3267

Residential service

4.2 User rights

30-Jul-20

Notice to Agree

Ballan Nursing Home

Ballan and District Soldiers' Memorial Bush Nursing Hospital and Hostel Inc

4548

Residential service

4.2 User rights

30-Jul-20

Notice to Agree

HCR - Home Care Packages

Argent Nominees Pty Ltd

300494

Home service

4.2 User rights

18-Aug-20

Notice to Agree

 

  • September 2020 – No non-compliance against other provider responsibilities has been determined by the Commission
  • August 2020 – No non-compliance against other provider responsibilities has been determined by the Commission
  • July 2020 – No non-compliance against other provider responsibilities has been determined by the Commission.
Changed
Thursday, 17 June 2021 - 12:17pm