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Non-compliance register

The Aged Care Quality and Safety Commission (Commission) takes a risk-based approach to monitoring the quality of care and services provided by providers of aged care services.

When the Commission determines that a provider of a service is non-compliant with their responsibilities under the Aged Care Act 1997, the Aged Care Principles or its Commonwealth funding agreement, the Commission will notify the provider of the non-compliance and any regulatory actions taken in response to the non-compliance.

Detailed information about the Commission’s regulatory actions can be found in the Commission’s Regulatory Strategy.

Register of non-compliance and regulatory actions

The Commission will publish in the following register all non-compliance by providers with their responsibilities for residential services and home services and regulatory actions taken by the Commission in response to the non-compliance. Non-compliance from 1 July 2020 will be published on this page for a month, after which the information will be moved to the Non-compliance register archives.

Residential services includes residential aged care services and flexible care services through which short-term restorative care is provided in a residential care setting.

Home services includes home care services, Commonwealth Home Support Programme (CHSP) services and flexible care services through which short-term restorative care is provided in a home care setting.

Non-compliance against the Quality Standards

Download Non-compliance against the Quality Standards register 1 July 2021 to 31 July 2021 (DOCX)

A Regulatory Bulletin outlining the Commission’s publication policy.

A Regulatory Bulletin outlining how the Commission responds to non-compliance with the Aged Care Quality Standards.

*For more detailed information about an individual service’s performance against the Quality Standards please search the service in our Find a report section of the website. More information about the Quality Standards can be found on the Commission’s Quality Standards page.

Non-compliance against other provider responsibilities

1 July 2021 to 31 July 2021

Provider name Service type Non-compliance area Date of regulatory action Regulatory action^
Alphington Aged Care Residential service 4.2 User rights 8-Jul-21 Notice of determination to impose sanctions
Updated: 23 August 2021

^More details about the Non-Compliance Notices, Notices to Agree, and Notices of Decision to Impose Sanctions issued by the Commission can be found on the My Aged Care website.

Changed
Tuesday, 24 August 2021 - 12:40pm