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Non-compliance register

The Aged Care Quality and Safety Commission (Commission) takes a risk-based approach to monitoring the quality of care and services provided by providers of aged care services. 

When the Commission determines that a provider of a service is non-compliant with their responsibilities under the Aged Care Act 1997, the Aged Care Principles or its Commonwealth funding agreement, the Commission will notify the provider of the non-compliance and any regulatory actions taken in response to the non-compliance.

Detailed information about the Commission’s regulatory actions can be found in the Commission’s Regulatory Strategy.

Register of non-compliance and regulatory actions

The Commission will publish in the following register all non-compliance by providers with their responsibilities for residential services and home services and regulatory actions taken by the Commission in response to the non-compliance. Non-compliance from 1 July 2020 will be published on this page for a month, after which the information will be moved to the Non-compliance register - Archive page.

Residential services includes residential aged care services and flexible care services through which short-term restorative care is provided in a residential care setting. 

Home services includes home care services, Commonwealth Home Support Programme (CHSP) services and flexible care services through which short-term restorative care is provided in a home care setting.

Non-compliance against the Aged Care Quality Standards

The register below shows non-compliance determined by the Commission during the month of August 2020 and non-compliance from previous periods not yet published.
 

Service name

Provider name

RACS/ Commission ID

Service type

Non-compliance date

Non-compliance area of the Quality Standards*

Date of regulatory action

Regulatory action^

 

           

 

Amaroo Village McMahon Caring Centre

Amaroo Care Services Inc

7909

Residential service

17 August 2020

Standard 3 Standard 8

 

Regulatory action not determined at date of publication

Aurrum Plenty

Aurrum Pty Limited

4569

Residential service

9 August 2020

Standard 2
Standard 3
Standard 8

9 August 2020

Notice to Agree

Bangalor Retreat

Temahl (AUST) Pty Ltd

0604

Residential service

4 August 2020

Standard 2
Standard 3
Standard 5
Standard 7

11 August 2020

Direction to revise PCI

Banksia Village

Banksia Villages Ltd

0331

Residential service

31 July 2020

Standard 3

12 August 2020

Direction to revise PCI

Banyula Lodge

Bushland Health Group Limited

0524

Residential service

20 August 2020

Standard 3

 

Regulatory action not determined at date of publication

Bellevue Care Centre

Bellevue Enterprises Pty Ltd & Laberge Pty Ltd

5369

Residential service

28 August 2020

Standard 3 Standard 7 Standard 8

 

Regulatory action not determined at date of publication

Blue Care Arundel Woodlands Lodge Aged Care Facility

The Uniting Church in Australia Property Trust (Q.)

5226

Residential service

10 August 2020

Standard 3

 

Regulatory action not determined at date of publication

Bolton Clarke Rowes Bay

RSL Care RDNS Limited

5286

Residential service

4 August 2020

Standard 3

1 September 2020

Direction to revise PCI

Brian King Gardens

Anglican Community Services

0041

Residential service

6 August 2020

Standard 3

31 August 2020

Direction to revise PCI

Brightwater Madeley

Brightwater Care Group Limited

7272

Residential service

14 August 2020

Standard 1
Standard 2
Standard 3
Standard 4
Standard 7
Standard 8

14 August 2020

Non-Compliance Notice

Bupa Mt Sheridan

Bupa Aged Care Australia Pty Ltd

5721

Residential service

24 August 2020

Standard 2

9 September 2020

Non-Compliance Notice

Cambodian Association of Victoria Inc

Cambodian Association of Victoria Inc

300524

Home service

14 July 2020

Standard 7

 

Regulatory action not determined at date of publication

Carramar Hostel

NoosaCare Inc

5135

Residential service

25 August 2020

Standard 3

 

Regulatory action not determined at date of publication

Coastal Waters Aged Care

Allity Pty Ltd

0583

Residential service

24 July 2020

Standard 7

18 August 2020

Direction to revise PCI

Cumerbland Manor

Primary Caring Pty Ltd

4297

Residential service

6 August 2020

Standard 2
Standard 3
Standard 7
Standard 8

6 August 2020

Notice to Agree

Edward Collick Home

Amana Living Incorporated

7260

Residential service

24 August 2020

Standard 3

3 September 2020

Direction to revise PCI

Florence Aged Care Facility

Softwood Ridge Pty Ltd

3883

Residential service

12 August 2020

Standard 2
Standard 3
Standard 7
Standard 8

12 August 2020

Notice to Agree

Gawler Grande Views

Martindale ACF Pty Ltd

6894

Residential service

20 July 2020

Standard 3
Standard 7

 

Regulatory action not determined at date of publication

Glenlyn Aged Care Facility

Kincsem Pty Ltd

4178

Residential service

12 August 2020

Standard 2
Standard 3
Standard 7
Standard 8

12 August 2020

Notice to Agree

Grace Of Mary Greek Cypriot Elderly Hostel

The Community of Cypriots of the Northern Suburbs of Melbourne Inc

3527

Residential service

19 August 2020

Standard 2
Standard 3
Standard 7
Standard 8

19 August 2020

Notice to Agree

HCR - Home Care Packages

Argent Nominees Pty Ltd

300494

Home service

28 July 2020

Standard 2
Standard 3
Standard 8

18 August 2020

Notice to Agree

Immanuel Gardens

Lutheran Church of Australia - Queensland District

5186

Residential service

10 August 2020

Standard 3

 

Regulatory action not determined at date of publication

Immanuel Gardens

Lutheran Church of Australia - Queensland District

5466

Residential service

10 August 2020

Standard 2
Standard 3

 

Regulatory action not determined at date of publication

Japara Goonawarra

Japara Aged Care Services Pty Ltd

4513

Residential service

9 August 2020

Standard 2
Standard 3
Standard 8

9 August 2020

Notice to Agree

Jean Ross House

Anglican Community Services

2626

Residential service

3 July 2020

Standard 5

3 July 2020

Direction to revise PCI

John Edmondson VC Gardens

RSL LifeCare Limited

1039

Residential service

7 July 2020

Standard 8

14 August 2020

Direction to revise PCI

Jymbilung House Aged And Disabled Care Services (Ccp)

Mununjali Housing and Development Company Ltd

700161

Home service

23 July 2020

Standard 2
Standard 3
Standard 7
Standard 8

 

Regulatory action not determined at date of publication

Kal'ang Community Care

Kal'ang Respite Care Centre Aboriginal Corporation

700173

Home service

17 July 2020

Standard 2
Standard 8

 

Regulatory action not determined at date of publication

Kalyna Care

Ukrainian Elderly People's Home

3162

Residential service

5 August 2020

Standard 3
Standard 7
Standard 8

5 August 2020

Notice to Agree

Kirkbrae Kilsyth Nursing Home

Presbyterian Church of Victoria Trusts Corporation

4375

Residential service

29 July 2020

Standard 2
Standard 3
Standard 8

29 July 2020

Notice to Agree

Lark Ellen Aged Care

Apex Software Pty Limited

2816

Residential service

17 August 2020

Standard 1
Standard 2
Standard 3
Standard 4
Standard 5
Standard 6
Standard 7
Standard 8

 

Regulatory action not determined at date of publication

Lions Haven For The Aged

Lions Haven for the Aged Limited

5188

Residential service

11 August 2020

Standard 3

8 September 2020

Direction to revise PCI

Mt Kooyong Convalescent Home

Adermina Pty Ltd

5827

Residential service

17 August 2020

Standard 2
Standard 3

9 September 2020

Direction to revise PCI

Mt Kooyong Convalescent Home

St Catherine's Aged Care Services

1470

Residential service

3 August 2020

Standard 3

18 August 2020

Direction to revise PCI

Nuffield Village

Anglican Community Services

0039

Residential service

3 July 2020

Standard 3
Standard 5

3 July 2020

Direction to revise PCI

Ny-Ku Byun Elders Village

The Uniting Church in Australia Property Trust (Q.)

5780

Residential service

4 August 2020

Standard 3

 

Regulatory action not determined at date of publication

Ozcare Noosa Heads

Ozcare

5477

Residential service

21 August 2020

Standard 2

 

Regulatory action not determined at date of publication

Redcliffe Aged Care Service

Beaumont Care (Holdings) Pty Ltd

5956

Residential service

19 August 2020

Standard 3

 

Regulatory action not determined at date of publication

Regis Weston

Regis Aged Care Pty Ltd

7150

Residential service

4 August 2020

Standard 8

11 August 2020

Direction to revise PCI

Ridleyton Greek Home for the Aged

Greek Orthodox Community of SA Inc

6115

Residential service

7 August 2020

Standard 3
Standard 8

18 August 2020

Direction to revise PCI

Rosehill Aged Care Facility

Menarock Aged Care

4115

Residential service

4 August 2020

Standard 2
Standard 3
Standard 8

4 August 2020

Notice to Agree

Serene Residential Care Services

Blu Dawn Pty Ltd

6820

Residential service

4 August 2020

Standard 8

20 August 2020

Direction to revise PCI

Sir Leslie Morshead Manor

Morshead Home for Veterans and Other Aged Persons Limited

2903

Residential service

24 July 2020

Standard 4
Standard 7

31 July 2020

Direction to revise PCI

St Basil's at Croydon Park

St Basil's Homes for the Aged in South Australia (Vasileias) Inc

6140

Residential service

26 July 2020

Standard 2
Standard 3
Standard 6
Standard 8

26 July 2020

Non-Compliance Notice

St Dominic’s Home for the Elderly

The Congregation of the Dominican Sisters of Malta in New South Wales

0227

Residential service

14 August 2020

Standard 3
Standard 4
Standard 5
Standard 6
Standard 7
Standard 8

14 August 2020

Notice to Agree

St Elizabeth Home

St Elizabeth Home Limited

0023

Residential service

10 July 2020

Standard 3
Standard 8

 

 

St George's Care Centre

Amana Living Incorporated

7257

Residential service

13 July 2020

Standard 3
Standard 8

18 August 2020

Direction to revise PCI

St Vincent's Care Services Kangaroo Point - Lilian Cooper

St Vincent's Care Services Ltd

5971

Residential service

19 August 2020

Standard 3

 

Regulatory action not determined at date of publication

Tanunda Lutheran Home

Tanunda Lutheran Home Inc

6098

Residential service

28 August 2020

Standard 3

7 September 2020

Direction to revise PCI

The Whiddon Group - Wingham - Primrose

The Frank Whiddon Masonic Homes of New South Wales

0186

Residential service

3 August 2020

Standard 2
Standard 3

10 August 2020

Direction to revise PCI

TriCare Annerley Aged Care Residence

TriCare Annerley Aged Care Pty Ltd

5927

Residential service

21 August 2020

Standard 2
Standard 3
Standard 5
Standard 7

28 August 2020

Non-Compliance Notice

Twin Parks Aged Care

Coburg Aged Care Pty Ltd

3296

Residential service

9 August 2020

Standard 2
Standard 3
Standard 7
Standard 8

9 August 2020

Notice to Agree

Vincent Court

The Trustees of the Roman Catholic Church for the Diocese of Lismore

0089

Residential service

4 August 2020

Standard 1

 

Regulatory action not determined at date of publication

Whiddon Moree NH

The Frank Whiddon Masonic Homes of New South Wales

2647

Residential service

21 August 2020

Standard 3

 

Regulatory action not determined at date of publication

Wynwood Nursing Home

Wynwood Nursing Home Pty Ltd

6865

Residential service

21 August 2020

Standard 2
Standard 8

3 September 2020

Direction to revise PCI

Yarrabee

Jali Local Aboriginal Land Council

200249

Home service

8 August 2020

Standard 1
Standard 2
Standard 3
Standard 4
Standard 6
Standard 7
Standard 8

28 July 2020

Non-Compliance Notice

Non-compliance against other provider responsibilities

As at 31 August 2020 no non-compliance against other provider responsibilities has been determined by the Commission.

A Regulatory Bulletin outlining the Commission’s publication policy can be accessed here.

A Regulatory Bulletin outlining how the Commission responds to non-compliance with the Aged Care Quality Standards can be accessed here.

*For more detailed information about an individual service’s performance against the Quality Standards please search the service in our Find a report section of the website. More information about the Quality Standards can be found on the Commission’s Quality Standards page.

^More details about the Non-Compliance Notices, Notices to Agree, and Notices of Decision to Impose Sanctions issued by the Commission can be found on the My Aged Care website.
 

Changed
Friday, 25 September 2020 - 9:09am