The Aged Care Quality and Safety Commission (Commission) takes a risk-based approach to monitoring the quality of care and services provided by providers of aged care services.
When the Commission determines that a provider of a service is non-compliant with their responsibilities under the Aged Care Act 1997, the Aged Care Principles or its Commonwealth funding agreement, the Commission will notify the provider of the non-compliance and any regulatory actions taken in response to the non-compliance.
Detailed information about the Commission’s regulatory actions can be found in the Commission’s Regulatory Strategy.
Register of non-compliance and regulatory actions
The Commission will publish in the following register all non-compliance by providers with their responsibilities for residential services and home services and regulatory actions taken by the Commission in response to the non-compliance. Non-compliance from 1 July 2020 will be published on this page for a month, after which the information will be moved to the Non-compliance register - Archive page.
Residential services includes residential aged care services and flexible care services through which short-term restorative care is provided in a residential care setting.
Home services includes home care services, Commonwealth Home Support Programme (CHSP) services and flexible care services through which short-term restorative care is provided in a home care setting.
Non-compliance against the Aged Care Quality Standards
The register below shows non-compliance determined by the Commission during the month of October 2020 and non-compliance from previous periods not yet published.
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Provider name |
RACS/ Commission ID |
Service type |
Non-compliance date |
Non-compliance area of the Quality Standards* |
Date of regulatory action |
Regulatory action^ |
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AdventCare Whitehorse |
Seventh-day Adventist Aged Care (Victoria) Ltd |
3044 |
Residential service |
09-Oct-20 |
Standard 3 Standard 8 |
12-Oct-20 |
Non-compliance notice |
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Allawah Lodge |
Coolamon Shire Council |
306 |
Residential service |
14-Oct-20 |
Standard 3 |
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Regulatory action to be determined |
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Annandale Grove Care Community |
DPG Services Pty Ltd |
2516 |
Residential service |
09-Oct-20 |
Standard 2 Standard 3 Standard 4 Standard 7 Standard 8 |
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Regulatory action to be determined |
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Bethanie Waters |
The Bethanie Group Incorporated |
7276 |
Residential service |
15-Oct-20 |
Standard 7 |
06-Nov-20 |
Directions to revise PCI |
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Blue Care Gracemere Aged Care Facility |
The Uniting Church in Australia Property Trust (Q.) |
5435 |
Residential service |
14-Oct-20 |
Standard 3 Standard 7 |
20-Oct-20 |
Directions to revise PCI |
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Blue Mountains Aboriginal Social Support Service |
Blue Mountains Aboriginal Culture & Resource Centre Inc (ACRC) |
200508 |
Home service |
23-Oct-20 |
Standard 8 |
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Regulatory action to be determined |
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Courtlands Aged Care Facility |
Christadelphian Homes Limited |
585 |
Residential service |
21-Oct-20 |
Standard 1 Standard 2 Standard 3 Standard 4 Standard 7 Standard 8 |
21-Oct-20 |
Notice of decision to impose sanctions |
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CraigCare Ascot Waters |
Glenn-Craig Villages Pty Ltd |
7412 |
Residential service |
28-Oct-20 |
Standard 3 |
02-Nov-20 |
Directions to revise PCI |
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Diversicare |
The Ethnic Communities Council of Queensland Limited |
700105 |
Home service |
21-Oct-20 |
Standard 2 |
30-Oct-20 |
Directions to revise PCI |
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Dunbar Homes Salisbury |
Dunbar Homes Incorporated |
6139 |
Residential service |
01-Oct-20 |
Standard 3 Standard 8 |
07-Nov-20 |
Directions to revise PCI |
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Edenfield Family Care - Ramsay |
El-Jasbella Ramsay Pty Ltd |
6039 |
Residential service |
28-Oct-20 |
Standard 3 |
29-Oct-20 |
Directions to revise PCI |
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Edge Hill Orchards |
IC (Edge Hill) Pty Ltd |
5342 |
Residential service |
26-Oct-20 |
Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8 |
02-Nov-20 |
Directions to revise PCI |
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Elderly Chinese Home |
Elderly Chinese Home Inc |
3142 |
Residential service |
19-Oct-20 |
Standard 3 |
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Regulatory action to be determined |
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Focal Community Services |
Focal Community Living Inc |
701073 |
Home service |
21-Oct-20 |
Standard 2 |
27-Oct-20 |
Directions to revise PCI |
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Gold Star Home Care and Community Services |
Gold Star Home Care and Community Services |
300919 |
Home service |
07-Oct-20 |
Standard 2 Standard 3 |
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Regulatory action to be determined |
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Heritage Illawong |
Heritage Care Pty Ltd |
504 |
Residential service |
01-Oct-20 |
Standard 3 Standard 5 |
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Regulatory action to be determined |
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Heritage Kingswood |
Heritage Care Pty Ltd |
2480 |
Residential service |
01-Oct-20 |
Standard 5 |
22-Oct-20 |
Directions to revise PCI |
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Horton House and Warmington Lodge |
Yass Valley Aged Care Limited |
2784 |
Residential service |
09-Oct-20 |
Standard 3 Standard 8 |
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Regulatory action to be determined |
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Japara Noosa |
Japara Aged Care Services Pty Ltd |
5972 |
Residential service |
13-Oct-20 |
Standard 3 |
20-Oct-20 |
Directions to revise PCI |
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John Goodlet Manor |
RSL LifeCare Limited |
1476 |
Residential service |
02-Oct-20 |
Standard 1 Standard 2 Standard 3 Standard 7 Standard 8 |
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Regulatory action to be determined |
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Kalkarni Residency |
Baptistcare WA Limited |
7423 |
Residential service |
19-Oct-20 |
Standard 3 |
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Regulatory action to be determined |
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Linsell Lodge Aged Care Facility |
The Salvation Army (South Australia) Property Trust |
6084 |
Residential service |
23-Oct-20 |
Standard 3 |
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Regulatory action to be determined |
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Metta Community Care Sydney |
Burmese Community Development Collaboration (BCDC) |
201417 |
Home service |
30-Oct-20 |
Standard 2 Standard 7 |
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Regulatory action to be determined |
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Mirae Community Care Service Australia |
Stonebridge Global Consulting Pty Ltd |
201321 |
Home service |
02-Oct-20 |
Standard 1 Standard 2 Standard 3 Standard 4 Standard 6 Standard 7 Standard 8 |
02-Oct-20 |
Notice of decision to impose sanctions |
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Montana Aged Care Facility |
Montana Nursing Home Pty Ltd |
555 |
Residential service |
01-Oct-20 |
Standard 3 Standard 8 |
22-Oct-20 |
Directions to revise PCI |
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Mutkin Residential Aged Care |
Mutkin Residential and Community Care Indigenous Corporation |
5239 |
Residential service |
29-Oct-20 |
Standard 3 |
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Regulatory action to be determined |
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Nexus Primary Health |
Nexus Primary Health |
300661 |
Home service |
19-Oct-20 |
Standard 2 |
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Regulatory action to be determined |
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Ngaanyatjarra Health Service |
Ngaanyatjarra Health Service (Aboriginal Corporation) |
500224 |
Home service |
20-Oct-20 |
Standard 8 |
27-Oct-20 |
Directions to revise PCI |
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Northcourt Nursing Home |
Christadelphian Homes Limited |
2604 |
Residential service |
30-Sep-20 |
Standard 3 |
20-Oct-20 |
Directions to revise PCI |
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Opal Bunbury |
DPG Services Pty Ltd |
7886 |
Residential service |
21-Oct-20 |
Standard 3 Standard 7 |
28-Sep-20 |
Notice to Agree |
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Pennwood Village |
Serbian Community Welfare Association of SA Inc |
6146 |
Residential service |
30-Oct-20 |
Standard 3 Standard 8 |
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Regulatory action to be determined |
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Polish Retirement Home |
Australian-Polish Benevolent Association of Victoria Inc |
3189 |
Residential service |
26-Oct-20 |
Standard 3 |
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Regulatory action to be determined |
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RFBI West Wyalong Masonic Village |
Royal Freemasons' Benevolent Institution |
469 |
Residential service |
28-Oct-20 |
Standard 3 |
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Regulatory action to be determined |
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River HealthCare |
Rescare Podiarists Pty Ltd t/a River Healthcare |
700945 |
Home service |
15-Oct-20 |
Standard 1 Standard 2 Standard 3 Standard 6 Standard 7 Standard 8 |
23-Oct-20 |
Non-compliance notice |
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Rocky Ridge |
Australian Regional and Remote Community Services Limited |
6986 |
Residential service |
29-Oct-20 |
Standard 3 |
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Regulatory action to be determined |
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Southern Cross Care Tenison Swansea Residential Aged Care |
Southern Cross Care (NSW & ACT) Limited |
556 |
Residential service |
08-Oct-20 |
Standard 2 Standard 3 |
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Regulatory action to be determined |
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St Anthony Home Care |
St Anthony's Care Pty Ltd |
201419 |
Home service |
30-Oct-20 |
Standard 2 Standard 7 Standard 8 |
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Regulatory action to be determined |
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St Simeon Village |
Serbian Orthodox Diocese Aged Care and Education Property Fund |
374 |
Residential service |
13-Oct-20 |
Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8 |
13-Oct-20 |
Notice of decision to impose sanctions |
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St Vincent's Care Services Arundel |
St Vincent's Care Services Ltd |
5187 |
Residential service |
01-Oct-20 |
Standard 3 |
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Regulatory action to be determined |
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Tully Nursing Home |
Tully Nursing Home Inc |
5454 |
Residential service |
21-Oct-20 |
Standard 2 Standard 3 |
29-Oct-20 |
Directions to revise PCI |
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Uniting Edina Waverley |
The Uniting Church in Australia Property Trust (NSW) |
2639 |
Residential service |
26-Oct-20 |
Standard 3 |
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Regulatory action to be determined |
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Villa Maria Eastern Heights |
Catholic Healthcare Limited |
5056 |
Residential service |
20-Oct-20 |
Standard 3 |
28-Oct-20 |
Directions to revise PCI |
Non-compliance against other provider responsibilities
The register below shows non-compliance determined by the Commission from previous periods, not previously published.
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Service name |
Provider name |
RACS/ Commission ID |
Service type |
Non-compliance area |
Date of regulatory action |
Regulatory action^ |
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Ballan Hostel |
Ballan & District Soldiers' Memorial Bush Nursing Hospital & Hostel Inc |
3267 |
Residential service |
4.2 User rights |
30-Jul-20 |
Notice to Agree |
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Ballan Nursing Home |
Ballan & District Soldiers' Memorial Bush Nursing Hospital & Hostel Inc |
4548 |
Residential service |
4.2 User rights |
30-Jul-20 |
Notice to Agree |
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HCR - Home Care Packages |
Argent Nominees Pty Ltd |
300494 |
Home service |
4.2 User rights |
18-Aug-20 |
Notice to Agree |
A Regulatory Bulletin outlining the Commission’s publication policy can be accessed here.
A Regulatory Bulletin outlining how the Commission responds to non-compliance with the Aged Care Quality Standards can be accessed here.
*For more detailed information about an individual service’s performance against the Quality Standards please search the service in our Find a report section of the website. More information about the Quality Standards can be found on the Commission’s Quality Standards page.
^More details about the Non-Compliance Notices, Notices to Agree, and Notices of Decision to Impose Sanctions issued by the Commission can be found on the My Aged Care website.