Non-compliance register

The Aged Care Quality and Safety Commission (Commission) takes a risk-based approach to monitoring the quality of care and services provided by providers of aged care services.

When the Commission determines that a provider of a service is non-compliant with their responsibilities under the Aged Care Act 1997, the Aged Care Principles or its Commonwealth funding agreement, the Commission will notify the provider of the non-compliance and any regulatory actions taken in response to the non-compliance.

Detailed information about the Commission’s regulatory actions can be found in the Commission’s Regulatory Strategy.

Register of non-compliance and regulatory actions

The Commission will publish in the following register all non-compliance by providers with their responsibilities for residential services and home services and regulatory actions taken by the Commission in response to the non-compliance. Non-compliance from 1 July 2020 will be published on this page for a month, after which the information will be moved to the Non-compliance register - Archive page.

Residential services includes residential aged care services and flexible care services through which short-term restorative care is provided in a residential care setting.

Home services includes home care services, Commonwealth Home Support Programme (CHSP) services and flexible care services through which short-term restorative care is provided in a home care setting.

Non-compliance against the Aged Care Quality Standards

The register below shows non-compliance determined by the Commission during the months of November and December 2020.

Service name	Provider name	RACS/ Commission ID	State	Service type	Non-compliance date	Non-compliant area of the Quality Standards*	Date of regulatory action	Regulatory action^
Adventist Nursing Home	Seventh-day Adventist Aged Care (Greater Sydney) Ltd	2562	NSW	Residential service	17-Dec-20	Standard 3		Regulatory action to be determined at date of publication
Aldinga Beach Court	Churches of Christ Life Care Incorporated	6164	SA	Residential service	12-Nov-20	Standard 3	26-Nov-20	Directions to revise PCI
Altona Gardens Care Community	DPG Services Pty Ltd	3536	VIC	Residential service	9-Nov-20	Standard 2 Standard 3	30-Nov-20	Directions to revise PCI
Annie Lockwood Court Hostel	Whyalla Aged Care Inc	6131	NSW	Residential service		Standard 3 Standard 5	30-Nov-20	Non-compliance notice
Annie Lockwood Court Hostel	Whyalla Aged Care Inc	6131	NSW	Residential service		Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8	23-Dec-20	Notice to Agree
Arthur Blackburn VC Gardens	RSL LifeCare Limited	537	NSW	Residential service	16-Nov-20	Standard 1 Standard 2 Standard 3 Standard 7 Standard 8	22-Dec-20	Non-compliance Notice
Arthur Blackburn VC Gardens	RSL LifeCare Limited	537	NSW	Residential service	13-Dec-20	Standard 1 Standard 2 Standard 3 Standard 7 Standard 8	22-Dec-20	Non-compliance Notice
Austa Care New South Wales	Austa Care Pty Ltd	201251	NSW	Home service	6-Nov-20	Standard 1 Standard 2 Standard 3 Standard 4 Standard 8	3-Dec-20	Directions to revise PCI
Bangalor Retreat	Temahl (AUST) Pty Ltd	604	NSW	Residential service	23-Dec-20	Standard 2 Standard 3		Regulatory action to be determined at date of publication
Banksia Village	Banksia Villages Ltd	331	NSW	Residential service	16-Nov-20	Standard 3 Standard 7	11-Dec-20	Directions to revise PCI
Baptistcare Bethel	Baptistcare WA Limited	7206	WA	Residential service	23-Dec-20	Standard 3	6-Jan-21	Directions to revise PCI
Be: North Lakes	Be: Associated Limited	700890	QLD	Home service	15-Dec-20	Standard 2 Standard 3 Standard 8	22-Dec-20	Non-compliance Notice
Bentleys Aged Care	Violet Town Bush Nursing Centre Inc	3987	VIC	Residential service	23-Dec-20	Standard 2 Standard 3		Regulatory action to be determined at date of publication
Bindaree Care Centre	Sundale Ltd	5290	QLD	Residential service	23-Nov-20	Standard 3	23-Nov-20	Directions to revise PCI
Blue Care Bayside Integrated Services	The Uniting Church in Australia Property Trust (Q.)	700112	QLD	Home service	17-Dec-20	Standard 2		Regulatory action to be determined at date of publication
Blue Care Wynnum	The Uniting Church in Australia Property Trust (Q.) through Blue Care	5851	NSW	Residential service		Standard 2	24-Dec-20	Directions to revise PCI
Bolton Clarke Cunningham Villas	RSL Care RDNS Limited	5298	QLD	Residential service	4-Nov-20	Standard 3	10-Nov-20	Directions to revise PCI
Bolton Clarke Rowes Bay	RSL Care RDNS Limited	5286	QLD	Residential service	4-Dec-20	Standard 3 Standard 6	18-Dec-20	Non-compliance Notice
Bunbury Gardens Care Community	DPG Services Pty Ltd	7886	WA	Residential service	7-Dec-20	Standard 1 Standard 2 Standard 3 Standard 4 Standard 7 Standard 8	28-Sep-20	Notice to agree
Bupa Cairns	Bupa Aged Care Australia Pty Ltd	5774	QLD	Residential service	12-Nov-20	Standard 1 Standard 3 Standard 7	3-Dec-20	Directions to revise PCI
Bupa Dural	Bupa Aged Care Australia Pty Ltd	570	NSW	Residential service	10-Dec-20	Standard 2 Standard 3 Standard 7		Regulatory action to be determined at date of publication
Bupa North Rocks	Bupa Aged Care Australia Pty Ltd	2523	NSW	Residential service	4-Dec-20	Standard 3	22-Dec-20	Directions to revise PCI
Bupa Traralgon	Bupa Aged Care Australia Pty Ltd	3977	VIC	Residential service	16-Dec-20	Standard 3 Standard 8	5-Jan-21	Directions to revise PCI
Bupa Tugun	Bupa Aged Care Australia Pty Ltd	5380	QLD	Residential service	24-Nov-20	Standard 3 Standard 7	2-Dec-20	Directions to revise PCI
Bupa Waratah	Bupa Aged Care Australia Pty Ltd	728	NSW	Residential service	1-Dec-20	Standard 2 Standard 7 Standard 8	22-Dec-20	Directions to revise PCI
Bupa Willoughby	Bupa Aged Care Australia Pty Ltd	765	NSW	Residential service	17-Dec-20	Standard 2 Standard 3 Standard 6 Standard 7 Standard 8	19-Jan-21	Non-compliance Notice
Camberwell Gardens	Menarock Aged Care Services (Victoria) Pty Ltd	3779	VIC	Residential service	16-Dec-20	Standard 7		Regulatory action to be determined at date of publication
Carinity Shalom	The Baptist Union of Queensland	5359	QLD	Residential service	10-Nov-20	Standard 3	16-Nov-20	Directions to revise PCI
Carino Care at Russell Lea	Carino Care Pty Ltd	2748	NSW	Residential service		Standard 2	5-Nov-20	Directions to revise PCI
Carinya House	Christian Brethren Community Services	764	NSW	Residential service		Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 7 Standard 8	23-Nov-20	Non-compliance notice
Carinya House	Christian Brethren Community Services	764	NSW	Residential service	24-Dec-20	Standard 2 Standard 3 Standard 4 Standard 5 Standard 7 Standard 8	23-Nov-20	Non-compliance Notice
Catholic Healthcare St James Villa	Catholic Healthcare Limited	111	NSW	Residential service	27-Dec-20	Standard 3		Regulatory action to be determined at date of publication
Catholic Healthcare St Peter's Lane Cove North	Catholic Healthcare Limited	893	NSW	Residential service	27-Dec-20	Standard 2 Standard 3	18-Jan-21	Directions to revise PCI
Catholic Healthcare The Haven Residential Aged Care	Catholic Healthcare Limited	2584	NSW	Residential service	2-Dec-20	Standard 3	17-Dec-20	Directions to revise PCI
Chamberlain Gardens Aged Care	Christadelphian Homes Limited	723	NSW	Residential service	12-Nov-20	Standard 3 Standard 4 Standard 6 Standard 7 Standard 8		Regulatory action to be determined at date of publication
City of Holdfast Bay - Alwyndor Aged Care - HOVE	Alwyndor Aged Care - City of Holdfast Bay	600049	SA	Home service	12-Nov-20	Standard 8	17-Nov-20	Directions to revise PCI
Coastal Waters Aged Care	Allity Pty Ltd	583	NSW	Residential service	6-Nov-20	Standard 7		Regulatory action to be determined at date of publication
Constitution Hill Aged Care	Australian Unity Care Services Pty Ltd	169	NSW	Residential service		Standard 3	11-Nov-20	Non-compliance notice
Constitution Hill Aged Care	Australian Unity Care Services Pty Ltd	169	NSW	Residential service	14-Dec-20	Standard 3	11-Nov-20	Non-compliance Notice
Courtlands Aged Care Facility	Christadelphian Homes Limited	585	NSW	Residential service	22-Dec-20	Standard 1 Standard 3 Standard 4 Standard 7 Standard 8	21-Oct-20	Notice of determination to impose sanctions
Cumberland Manor	Primary Caring Pty Ltd	4297	VIC	Residential service	8-Dec-20	Standard 2 Standard 3 Standard 7 Standard 8	6-Aug-20	Notice to agree
Department of Human Services - Riverside Centre	Department for Communities and Social Inclusion - T/as Domiciliary Care	600597	SA	Home service	12-Nov-20	Standard 8		Regulatory action to be determined at date of publication
Doutta Galla Footscray Aged Care Facility	Doutta Galla Aged Services Ltd	3830	VIC	Residential service	23-Nov-20	Standard 8	4-Dec-20	Directions to revise PCI
Dryandra Residential and Community Care Inc	Burswood Care Pty Ltd	7105	WA	Residential service	16-Dec-20	Standard 3 Standard 7 Standard 8	15-Jan-21	Directions to revise PCI
Drysdale Grove	Drysdale Aged Care Pty Ltd	3780	VIC	Residential service	18-Dec-20	Standard 2 Standard 3 Standard 7 Standard 8	15-Dec-20	Non-compliance Notice
Elizabeth Jenkins Place Aged Care Plus Centre	The Salvation Army (NSW) Property Trust	414	NSW	Residential service	18-Dec-20	Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8	27-Oct-20	Notice to agree
Epping Gardens	Heritage Care Pty Ltd	4573	VIC	Residential service	12-Nov-20	Standard 3 Standard 6 Standard 8	28-Jul-20	Notice to agree
Essendon Aged Care	Menarock Aged Care Services (Victoria) Pty Ltd	4304	VIC	Residential service	23-Dec-20	Standard 2 Standard 3 Standard 5 Standard 8	16-Jul-20	Notice to agree
Estia Health Albany Creek	Estia Investments Pty Ltd	5786	QLD	Residential service	15-Dec-20	Standard 3	18-Dec-20	Directions to revise PCI
Estia Health Toorak Gardens	Estia Investments Pty Ltd	6185	SA	Residential service	6-Nov-20	Standard 3	13-Nov-20	Directions to revise PCI
Eyre Peninsula Old Folks Home	Eyre Peninsula Old Folks Home Inc	6046	SA	Residential service	12-Nov-20	Standard 3 Standard 4 Standard 7 Standard 8		Regulatory action to be determined at date of publication
FINNCARE South Brisbane	Finncare Incorporated	700055	QLD	Home service	7-Dec-20	Standard 2		Regulatory action to be determined at date of publication
Fitzgerald Memorial Aged Care Facility Limited	Fitzgerald Memorial Aged Care Facility Limited	383	NSW	Residential service	30-Dec-20	Standard 3		Regulatory action to be determined at date of publication
Florence Aged Care Facility	Softwood Ridge Pty Ltd	3883	VIC	Residential service	17-Dec-20	Standard 2 Standard 3 Standard 6 Standard 7 Standard 8	12-Aug-20	Notice to agree
Flynn Lodge	Australian Regional and Remote Community Services Limited	6994	NT	Residential service	2-Dec-20	Standard 2 Standard 3	7-Jan-21	Directions to revise PCI
Glendale Aged Care	Allity Pty Ltd	3130	VIC	Residential service	8-Dec-20	Standard 2 Standard 3	30-Jul-20	Notice to agree
Glenlyn Aged Care Facility	Kincsem Pty Ltd	4178	VIC	Residential service	9-Dec-20	Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8	12-Aug-20	Notice to agree
Gloucester Residential Care	Goel Nominees Pty Ltd	6776	SA	Residential service	27-Nov-20	Standard 5 Standard 8		Regulatory action to be determined at date of publication
Grace of Mary Greek Cypriot Elderly Hostel	The Community of Cypriots of the Northern Suburbs of Melbourne Inc	3527	VIC	Residential service	25-Nov-20	Standard 2 Standard 3 Standard 7 Standard 8	19-Aug-20	Notice to agree
Grace Villa Aged Care	Samkay Health Pty Ltd	4034	VIC	Residential service	17-Nov-20	Standard 3	9-Dec-20	Directions to revise PCI
Greenhill Manor	Greenhill Manor Pty Limited	1030	NSW	Residential service	23-Dec-20	Standard 1 Standard 2 Standard 3 Standard 4 Standard 6 Standard 7 Standard 8		Regulatory action to be determined at date of publication
Greenview	Allity Pty Ltd	3982	VIC	Residential service	5-Nov-20	Standard 3	27-Nov-20	Directions to revise PCI
Gregory Lodge	Royal Freemasons Ltd	4516	VIC	Residential service	5-Nov-20	Standard 3 Standard 8	18-Nov-20	Directions to revise PCI
Gummun Place	Upper Hunter Shire Council	372	NSW	Residential service	2-Nov-20	Standard 2 Standard 3 Standard 8		Regulatory action to be determined at date of publication
Halls Creek Peoples Church Frail Aged Hostel	Halls Creek Peoples Church Incorporated	7178	WA	Residential service	5-Nov-20	Standard 4 Standard 7 Standard 8	11-Dec-20	Directions to revise PCI
Halls Creek Peoples Church Frail Aged Hostel	Halls Creek Peoples Church Incorporated	7178	WA	Residential service	3-Dec-20	Standard 3 Standard 4 Standard 7 Standard 8	11-Dec-20	Directions to revise PCI
HammondCare - Cardiff	HammondCare	607	NSW	Residential service	21-Dec-20	Standard 3 Standard 5 Standard 6 Standard 7 Standard 8		Regulatory action to be determined at date of publication
HammondCare - Woy Woy	HammondCare	615	NSW	Residential service	23-Dec-20	Standard 2 Standard 3 Standard 7 Standard 8		Regulatory action to be determined at date of publication
Hawkesbury Living Pty Limited	Hawkesbury Living Pty Limited	2467	NSW	Residential service	2-Nov-20	Standard 3 Standard 5 Standard 7	18-Dec-20	Directions to revise PCI
Heathcote Health High Care Service	Heathcote Health	4399	VIC	Residential service	4-Dec-20	Standard 3 Standard 8	24-Dec-20	Directions to revise PCI
Heathcote Health Low Care Service	Heathcote Health	3344	VIC	Residential service	4-Dec-20	Standard 3 Standard 8	24-Dec-20	Directions to revise PCI
Heritage Botany	Heritage Care Pty Ltd	519	NSW	Residential service		Standard 3	16-Nov-20	Directions to revise PCI
Heritage Botany	Heritage Care Pty Ltd	519	NSW	Residential service		Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8	26-Nov-20	Notice of decision to impose sanctions
Horton House and Warmington Lodge	Yass Valley Aged Care Limited	2784	NSW	Residential service	2-Dec-20	Standard 3 Standard 8	25-Nov-20	Directions to revise PCI
Howard Solomon Aged Care Facility	Grand Lodge of WA Freemasons Homes for the Aged (Inc)	7250	WA	Residential service	23-Dec-20	Standard 3 Standard 8	8-Jan-21	Directions to revise PCI
Illawarra Multi-Cultural Village Hostel	Multicultural Aged Care Illawarra Ltd	325	NSW	Residential service		Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8	12-Nov-20	Notice of decision to impose sanctions
Immanuel Gardens	Lutheran Church of Australia - Queensland District	5186	QLD	Residential service	22-Dec-20	Standard 3		Regulatory action to be determined at date of publication
Immanuel Gardens	Lutheran Church of Australia - Queensland District	5466	QLD	Residential service	22-Dec-20	Standard 3		Regulatory action to be determined at date of publication
Infinite Care Cornubia	Infinite Aged Care (Cornubia) Pty Ltd	5341	QLD	Residential service	24-Dec-20	Standard 3		Regulatory action to be determined at date of publication
Infinity QCare - Brisbane	Infinity QCare Pty Ltd	700950	QLD	Home service	26-Nov-20	Standard 2	30-Nov-20	Directions to revise PCI
James Grimes Care Centre	Sundale Ltd	5959	QLD	Residential service	8-Dec-20	Standard 3	9-Dec-20	Directions to revise PCI
Japara Forest View	Japara Aged Care Services Pty Ltd	2829	NSW	Residential service	21-Dec-20	Standard 3		Regulatory action to be determined at date of publication
Japara Goonawarra	Japara Aged Care Services Pty Ltd	4513	VIC	Residential service	17-Nov-20	Standard 2 Standard 3 Standard 8	9-Aug-20	Notice to agree
Japara Noosa	Japara Aged Care Services Pty Ltd	5972	NSW	Residential service		Standard 1 Standard 2 Standard 3 Standard 5 Standard 6 Standard 7 Standard 8	13-Nov-20	Notice to Agree
Japara Noosa	Japara Aged Care Services Pty Ltd	5972	QLD	Residential service	14-Dec-20	Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8	13-Nov-20	Notice to agree
Juniper Ella Williams	Uniting Church Homes	7242	WA	Residential service	4-Nov-20	Standard 3		Regulatory action to be determined at date of publication
Jymbilung House Aged And Disabled Care Services (Ccp)	Mununjali Housing and Development Company Ltd	700161	QLD	Home service	18-Dec-20	Standard 2 Standard 3 Standard 7 Standard 8		Regulatory action to be determined at date of publication
Kirkbrae Kilsyth Hostel	Presbyterian Church of Victoria Trusts Corporation	3156	VIC	Residential service	18-Nov-20	Standard 3 Standard 8	29-Jul-20	Notice to agree
Kirkbrae Kilsyth Nursing Home	Presbyterian Church of Victoria Trusts Corporation	4375	VIC	Residential service	18-Nov-20	Standard 3 Standard 8	29-Jul-20	Notice to agree
Lansdowne Aged Care Facility	Arete Health Care (Lansdowne) Pty Limited	2196	NSW	Residential service	4-Nov-20	Standard 3 Standard 8	4-Dec-20	Directions to revise PCI
Lark Ellen Aged Care	Apex Software Pty Limited	2816	NSW	Residential service	18-Dec-20	Standard 2 Standard 3 Standard 7 Standard 8		Regulatory action to be determined at date of publication
Life Without Barriers - Netley	Life Without Barriers	600467	SA	Home service	5-Nov-20	Standard 2 Standard 3	10-Nov-20	Directions to revise PCI
Lions Haven For The Aged	Lions Haven for the Aged Limited	5188	QLD	Residential service	10-Dec-20	Standard 3	16-Dec-20	Directions to revise PCI
Lithgow Aged Care Limited	Lithgow Aged Care Limited	2771	NSW	Residential service	8-Dec-20	Standard 2 Standard 3 Standard 5 Standard 6 Standard 7 Standard 8	18-Dec-20	Notice of determination to impose sanctions
Marco Polo Aged Care Facility	Marco Polo Aged Care Services Limited	560	NSW	Residential service	10-Nov-20	Standard 3 Standard 8		Regulatory action to be determined at date of publication
Mark Moran Home Care	Mark Moran Group Pty Limited	201448	NSW	Home service	13-Nov-20	Standard 2 Standard 8	2-Dec-20	Directions to revise PCI
Martyn Claver Aged Care	Siena Management Services Pty. Limited	2310	NSW	Residential service	15-Nov-20	Standard 3 Standard 5 Standard 7	18-Dec-20	Directions to revise PCI
Mercy Place Mandurah	Mercy Aged and Community Care Ltd	7896	WA	Residential service	15-Dec-20	Standard 3	18-Dec-20	Directions to revise PCI
Meredith House Nursing Home	Paston Pty Ltd	2228	NSW	Residential service	15-Dec-20	Standard 3 Standard 8		Regulatory action to be determined at date of publication
Merton Court Hostel	Merton Living Limited	55	NSW	Residential service	22-Nov-20	Standard 3	23-Dec-20	Directions to revise PCI
Minda Nursing Home	Minda Incorporated	6011	SA	Residential service	24-Dec-20	Standard 1 Standard 2 Standard 3 Standard 6 Standard 7 Standard 8		Regulatory action to be determined at date of publication
Mirae Community Care Services Australia HQ	Stonebridge Global Consulting Pty Ltd	201321	NSW	Home service	12-Nov-20	Standard 1 Standard 2 Standard 3 Standard 4 Standard 6 Standard 7 Standard 8	2-Oct-20	Notice of determination to impose sanctions
Miranda Aged Care Facility	Jesmond Aged Care Pty Ltd	2502	NSW	Residential service	23-Dec-20	Standard 1 Standard 2 Standard 3 Standard 5 Standard 6 Standard 7 Standard 8		Regulatory action to be determined at date of publication
New Home Aged & Disabilities Care	New Home Care Pty Ltd	201420	NSW	Home service	21-Dec-20	Standard 2 Standard 7 Standard 8	15-Jan-21	Directions to revise PCI
New Horizons Aged Care Facility	New Horizons Enterprises Limited	2393	NSW	Residential service	24-Dec-20	Standard 1 Standard 4 Standard 6 Standard 7 Standard 8	18-Jan-21	Directions to revise PCI
Old Timers	Australian Regional and Remote Community Services Limited	6983	NT	Residential service	12-Nov-20	Standard 3 Standard 8	23-Nov-20	Directions to revise PCI
Outer Islands HACC Project	Torres Strait Island Regional Council	700200	QLD	Home service	2-Nov-20	Standard 8	5-Nov-20	Directions to revise PCI
Peacehaven N	Masonic Care Tasmania Incorporated	8824	TAS	Residential service	15-Dec-20	Standard 2		Regulatory action to be determined at date of publication
Rathdowne Place	Australian Unity Care Services Pty Ltd	3967	VIC	Residential service	10-Nov-20	Standard 3	2-Dec-20	Directions to revise PCI
Regis Burnside	Regis Aged Care Pty Ltd	6085	NSW	Residential service		Standard 3 Standard 5 Standard 7	17-Dec-20	Notice to Agree
Regis Greenbank	Retirement Care Australia (Logan) Pty Limited	5218	QLD	Residential service	24-Dec-20	Standard 5 Standard 8		Regulatory action to be determined at date of publication
RFBI Benhome Masonic Village	Royal Freemasons' Benevolent Institution	108	NSW	Residential service	21-Dec-20	Standard 2 Standard 3 Standard 7 Standard 8	20-Jan-21	Non-compliance Notice
RFBI Glen Innes Masonic Village	Royal Freemasons' Benevolent Institution	305	NSW	Residential service		Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8	24-Nov-20	Notice to Agree
RFBI Glen Innes Masonic Village	Royal Freemasons' Benevolent Institution	305	NSW	Residential service	23-Dec-20	Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8	24-Nov-20	Notice to agree
Rosemore Aged Care	Allity Pty Ltd	2574	NSW	Residential service	21-Dec-20	Standard 3 Standard 5		Regulatory action to be determined at date of publication
Rubies Nursing Care	Rubies Nursing Pvt Limited	201416	ACT	Home service	20-Dec-20	Standard 8		Regulatory action to be determined at date of publication
S Antonio Da Padova Nursing Home	S'Antonio Da Padova Protettore Di Poggioreale Sydney Nursing Home Limited	2003	NSW	Residential service	14-Dec-20	Standard 1 Standard 2 Standard 3 Standard 7 Standard 8	14-Jan-21	Non-compliance Notice
Scalabrini Village Nursing Home (Austral)	Scalabrini Village Ltd	2656	NSW	Residential service		Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8	9-Dec-20	Notice of decision to impose sanctions
Semsley PTY LTD T/A KompleteCare Community and Home Care Services	KompleteCare Community and Home Care	600583	SA	Home service	25-Nov-20	Standard 3	7-Jan-21	Directions to revise PCI
Society of St Hilarion - SEATON	The Society of St Hilarion Inc	600089	SA	Home service	9-Nov-20	Standard 2	13-Nov-20	Directions to revise PCI
Southern Cross Care Reynolds Court Residential Aged Care	Southern Cross Care (NSW & ACT) Limited	16	NSW	Residential service	4-Dec-20	Standard 7	22-Dec-20	Directions to revise PCI
Southern Cross Care Taroom - Leichhardt Villa	Southern Cross Care (Qld) Ltd	5040	QLD	Residential service	11-Dec-20	Standard 2		Regulatory action to be determined at date of publication
Southport Lodge	Planlow Pty Ltd	5295	NSW	Residential service		Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8	23-Dec-20	Notice of decision to impose sanctions
St Anthony Home Care (CLOSED)	St Anthony's Care Pty Ltd	201419	NSW	Home service	30-Oct-20	Standard 2 Standard 7 Standard 8	27-Nov-20	Directions to revise PCI
St Basil's Homes for the Aged in Victoria	St Basil's Homes for the Aged in Victoria	3150	VIC	Residential service	18-Nov-20	Standard 2 Standard 3 Standard 6 Standard 8	26-Jul-20	Notice to agree
St Charbel's Care Centre	St Charbel's Care Centre Ltd	978	NSW	Residential service		Standard 1 Standard 2 Standard 3 Standard 4 Standard 6 Standard 7 Standard 8	12-Nov-20	Notice to Agree
St Elizabeth Home	St Elizabeth Home Limited	23	NSW	Residential service	4-Dec-20	Standard 3 Standard 8	8-Jan-21	Non-compliance Notice
St Louis Community Care - MARRYATVILLE	St Louis Community Care Packages Pty Ltd	600070	SA	Home service	12-Nov-20	Standard 8	30-Nov-20	Directions to revise PCI
St Simeon Village	Serbian Orthodox Diocese Aged Care and Education Property Fund	374	NSW	Residential service	19-Nov-20	Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8	13-Oct-20	Notice of determination to impose sanctions
St Vincent's Aged Care	Catholic Homes Incorporated	7797	WA	Residential service	17-Nov-20	Standard 2 Standard 3 Standard 7 Standard 8	15-Sep-20	Notice to agree
St Vincent's Care Services Haberfield	St Vincent's Care Services Ltd	302	NSW	Residential service	2-Dec-20	Standard 2 Standard 3 Standard 5 Standard 7 Standard 8	20-Jan-21	Non-compliance Notice
St Vincent's Care Services Mitchelton	St Vincent's Care Services Ltd	5951	QLD	Residential service	24-Nov-20	Standard 3 Standard 7 Standard 8	2-Dec-20	Directions to revise PCI
Staffing Options for Community Services	Staffing Options for Community Services Pty Ltd	700936	QLD	Home service	30-Nov-20	Standard 2 Standard 3 Standard 7 Standard 8	9-Dec-20	Directions to revise PCI
Strathearn House	HammondCare	1028	NSW	Residential service	21-Dec-20	Standard 2 Standard 3 Standard 7	21-Jan-21	Directions to revise PCI
SummitCare Randwick	Frenchmans Lodge Nursing Home Pty Limited	2332	NSW	Residential service	4-Dec-20	Standard 3	24-Dec-20	Directions to revise PCI
SummitCare Smithfield	Stelcom Pty Limited	2822	NSW	Residential service	19-Nov-20	Standard 3 Standard 8	23-Dec-20	Directions to revise PCI
Sunnymeade Park Aged Care Community	Jomal Pty Ltd	5208	QLD	Residential service	23-Dec-20	Standard 3 Standard 5 Standard 6 Standard 7 Standard 8	8-Jan-21	Directions to revise PCI
Thomas Eccles Gardens	RSL LifeCare Limited	197	NSW	Residential service	4-Dec-20	Standard 3	11-Jan-21	Non-compliance Notice
Uniting Alblas Lodge Tamworth	The Uniting Church in Australia Property Trust (NSW)	379	NSW	Residential service	30-Dec-20	Standard 3		Regulatory action to be determined at date of publication
Uniting Hawkesbury Richmond	The Uniting Church in Australia Property Trust (NSW)	222	NSW	Residential service	11-Dec-20	Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 7 Standard 8		Regulatory action to be determined at date of publication
Villa St Hilarion-Fulham	The Society of St Hilarion Inc	6145	SA	Residential service	23-Dec-20	Standard 2		Regulatory action to be determined at date of publication
Village Glen Aged Care Residences - Mornington	Ti Tree Operations Pty Ltd	4574	VIC	Residential service	24-Nov-20	Standard 3	11-Dec-20	Directions to revise PCI
Vitality Club Home Care Packages	Vitality Club Pty Ltd	201395	NSW	Home service	15-Nov-20	Standard 2 Standard 8	18-Dec-20	Directions to revise PCI
Waroona Multipurpose Centre	Queensland Health	5328	QLD	Residential service	11-Nov-20	Standard 3 Standard 5	16-Nov-20	Directions to revise PCI
Warrigal Care Albion Park Rail	Warrigal Care	291	NSW	Residential service	25-Nov-20	Standard 2 Standard 3 Standard 7		Regulatory action to be determined at date of publication
Warrigal Care Goulburn	Warrigal Care	2382	NSW	Residential service	21-Dec-20	Standard 3	15-Jan-21	Directions to revise PCI
Warrigal Care Warilla	Warrigal Care	2497	NSW	Residential service	4-Dec-20	Standard 3	23-Dec-20	Directions to revise PCI
Wongaburra Garden Settlement Hostel	Wongaburra Society	5085	QLD	Residential service	7-Dec-20	Standard 3 Standard 7	18-Dec-20	Directions to revise PCI
Yaraandoo Hostel	Southern Cross Care (Tas) Inc	8033	TAS	Residential service	18-Dec-20	Standard 8	12-Jan-21	Directions to revise PCI

A Regulatory Bulletin outlining the Commission’s publication policy can be accessed here.

A Regulatory Bulletin outlining how the Commission responds to non-compliance with the Aged Care Quality Standards can be accessed here.

*For more detailed information about an individual service’s performance against the Quality Standards please search the service in our Find a report section of the website. More information about the Quality Standards can be found on the Commission’s Quality Standards page.

^More details about the Non-Compliance Notices, Notices to Agree, and Notices of Decision to Impose Sanctions issued by the Commission can be found on the My Aged Care website.

Changed

Thursday, 25 March 2021 - 4:31pm