Non-compliance register

The Aged Care Quality and Safety Commission (Commission) takes a risk-based approach to monitoring the quality of care and services provided by providers of aged care services.

When the Commission determines that a provider of a service is non-compliant with their responsibilities under the Aged Care Act 1997, the Aged Care Principles or its Commonwealth funding agreement, the Commission will notify the provider of the non-compliance and any regulatory actions taken in response to the non-compliance.

Detailed information about the Commission’s regulatory actions can be found in the Commission’s Regulatory Strategy.

Register of non-compliance and regulatory actions

The Commission will publish in the following register all non-compliance by providers with their responsibilities for residential services and home services and regulatory actions taken by the Commission in response to the non-compliance. Non-compliance from 1 July 2020 will be published on this page for a month, after which the information will be moved to the Non-compliance register - Archive page.

Residential services includes residential aged care services and flexible care services through which short-term restorative care is provided in a residential care setting.

Home services includes home care services, Commonwealth Home Support Programme (CHSP) services and flexible care services through which short-term restorative care is provided in a home care setting.

Non-compliance against the Aged Care Quality Standards

The register below shows non-compliance determined by the Commission during the month of September 2020 and non-compliance from previous periods not yet published.

Service name	Provider name	RACS/ Commission ID	Service type	Non-compliance date	Non-compliance area of the Quality Standards*	Date of regulatory action	Regulatory action^
Ainsley Nursing Home	Siva Kolunthu Pty Limited	2004	Residential service	23 September 2020	Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8		Regulatory action not determined at date of publication
All Good Care	All Good Care Pty Ltd	701061	Home service	30 September 2020	Standard 1 Standard 2 Standard 8		Regulatory action not determined at date of publication
Amaroo Village McMahon Caring Centre	Amaroo Care Services Inc	7909	Residential service	15 September 2020	Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 7 Standard 8	15 September 2020	Non-compliance Notice
Blue Care Capricorn Aged Care Facility	The Uniting Church in Australia Property Trust (Q.)	5501	Residential service	10 September 2020	Standard 7		Regulatory action not determined at date of publication
Blue Care Toowoomba Aged Care Facility	The Uniting Church in Australia Property Trust (Q.)	5817	Residential service	17 September 2020	Standard 2 Standard 3	8 October 2020	Direction to revise PCI
BlueCross Ruckers Hill	Blue Cross Community Care Services (Toorak) Pty Ltd	3656	Residential service	4 September 2020	Standard 1 Standard 2 Standard 3 Standard 8	4 September 2020	Non-compliance Notice
BlueCross The Boulevard	Blue Cross Community Care Services (Toorak) Pty Ltd	3827	Residential service	4 September 2020	Standard 1 Standard 2 Standard 3 Standard 8	4 September 2020	Non-compliance Notice
BlueCross Westgarth	Blue Cross Community Care Services (Toorak) Pty Ltd	3835	Residential service	4 September 2020	Standard 1 Standard 2 Standard 3 Standard 8	4 September 2020	Non-compliance Notice
Blue Hills Manor	Blue Hills Village Management (Liverpool) Pty Limited	0578	Residential service	25 September 2020	Standard 3		Regulatory action not determined at date of publication
Bundaleer Gardens Hostel	Bundaleer Care Services Ltd	0434	Residential service	30 September 2020	Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8	17 September 2020	Notice to Agree
Bundaleer Nursing Home	Bundaleer Care Services Ltd	2675	Residential service	30 September 2020	Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8	17 September 2020	Notice to Agree
Bupa Tamworth	Bupa Aged Care Australia Pty Ltd	0513	Residential service	9 September 2020	Standard 3		Regulatory action not determined at date of publication
Bupa Seaforth	Bupa Aged Care Australia Pty Ltd	1034	Residential service	25 September 2020	Standard 3 Standard 6 Standard 7		Regulatory action not determined at date of publication
Carino Care at Russell Lea	Carino Care Pty Ltd	2748	Residential service	24 September 2020	Standard 2		Regulatory action not determined at date of publication
Craigcare Pascoe Vale	Glenn-Craig Villages Pty Ltd	4175	Residential service	4 September 2020	Standard 1 Standard 2 Standard 3 Standard 8	4 September 2020	Non-compliance Notice
Columbia Aged Care Services - Strathdale Centre	Columbia Nursing Homes Pty Ltd	2560	Residential service	25 September 2020	Standard 3 Standard 8		Regulatory action not determined at date of publication
Edenfield Family Care - Nerrilda	El-Jasbella Nerrilda Pty Ltd	6974	Residential service	14 September 2020	Standard 3	21 September 2020	Direction to revise PCI
Estia Health Hope Valley	Estia Investments Pty Ltd	6502	Residential service	8 September 2020	Standard 3	30 September 2020	Direction to revise PCI
Gymea Bay Aged Care	Apex Software Pty Limited	2249	Residential service	25 September 2020	Standard 2 Standard 3 Standard 4 Standard 5		Regulatory action not determined at date of publication
Heritage Botany	Heritage Care Pty Ltd	0519	Residential service	24 September 2020	Standard 3		Regulatory action not determined at date of publication
Heritage Pennant Hills	Heritage Care Pty Ltd	2759	Residential service	30 September 2020	Standard 3 Standard 5		Regulatory action not determined at date of publication
Hixson Gardens Aged Care Facility	Arete Health Care (Bankstown) Pty Ltd	1018	Residential service	29 September 2020	Standard 3 Standard 8		Regulatory action not determined at date of publication
Holy Spirit Home	Holy Spirit Care Services (Brisbane) Ltd	5094	Residential service	18 September 2020	Standard 3		Regulatory action not determined at date of publication
Infinite Care Mount Lofty, Toowoomba	Infinite Aged Care (Toowoomba) Pty Ltd	5765	Residential service	16 September 2020	Standard 5 Standard 6		Regulatory action not determined at date of publication
Japara Coffs Harbour	Japara Aged Care Services Pty Ltd	2821	Residential service	22 September 2020	Standard 2 Standard 3 Standard 7 Standard 8		Regulatory action not determined at date of publication
John Paul II Village	Southern Cross Care (SA, NT & VIC) Inc.	6125	Residential service	4 September 2020	Standard 1	9 September 2020	Direction to revise PCI
Kingia/Tandara High Care Facility	SwanCare Group (Inc)	7846	Residential service	4 September 2020	Standard 3 Standard 8	15 September 2020	Direction to revise PCI
Lithgow Aged Care Limited	Lithgow Aged Care Limited	2771	Residential service	19 September 2020	Standard 3 Standard 6 Standard 7 Standard 8		Regulatory action not determined at date of publication
Maranatha House	Maranatha House	0223	Residential service	31 August 2020	Standard 1 Standard 2 Standard 3 Standard 5 Standard 6 Standard 7 Standard 8	9 September 2020	Non-compliance Notice
Mildred Symons House	Anglican Community Services	2640	Residential service	17 September 2020	Standard 1 Standard 2 Standard 3 Standard 4 Standard 6 Standard 7 Standard 8	30 September 2020	Notice to Agree
Miranda Aged Care Facility	Jesmond Aged Care Pty Ltd	2502	Residential service	22 September 2020	Standard 1 Standard 2 Standard 3 Standard 4 Standard 6 Standard 7 Standard 8		Regulatory action not determined at date of publication
Multicultural Aged Care Incorporated - MILE END (Cafe 94)	Multicultural Aged Care Incorporated	600193	Home service	14 September 2020	Standard 2 Standard 8		Regulatory action not determined at date of publication
North Rockhampton Nursing Centre	Queensland Health	5446	Residential service	15 September 2020	Standard 2 Standard 3		Regulatory action not determined at date of publication
Palm Lake Care Beachmere	Palm Lake Care Operations Pty Ltd	5563	Residential service	18 September 2020	Standard 2		Regulatory action not determined at date of publication
Parkview Nursing Home	Benessere Health Care Pty Ltd	2256	Residential service	29 September 2020	Standard 3 Standard 8		Regulatory action not determined at date of publication
Princeton View	Allity Aged Care Pty Ltd	3792	Residential service	4 September 2020	Standard 2 Standard 3 Standard 8	4 September 2020	Notice to Agree
Pyramid Residential Care Centre	Pyramid Residential Care Centre	5111	Residential service	29 September 2020	Standard 8		Regulatory action not determined at date of publication
Royal District Nursing Service of SA Inc	Royal District Nursing Service of SA Limited	600038	Home service	24 August 2020	Standard 3		Regulatory action not determined at date of publication
St Joseph's House	The Catholic Diocese of Port Pirie Inc	6961	Residential service	1 September 2020	Standard 3	7 September 2020	Direction to revise PCI
St Vincent’s Aged Care	Catholic Homes Incorporated	7797	Residential service	15 September 2020	Standard 2 Standard 3 Standard 7	15 September 2020	Notice to Agree
St Vincent's Care Services Heathcote	St Vincent's Care Services Ltd	2739	Residential service	18 September 2020	Standard 1 Standard 2 Standard 3 Standard 7 Standard 8		Regulatory action not determined at date of publication
TriCare Bundaberg Aged Care Residence	TriCare Bundaberg Aged Care Pty Ltd	5936	Residential service	7 September 2020	Standard 3		Regulatory action not determined at date of publication
TriCare Cypress Gardens Aged Care Residence	TriCare Sunnybrae Aged Care Pty Ltd	5460	Residential service	24 September 2020	Standard 3		Regulatory action not determined at date of publication
TriCare Toowoomba Aged Care Residence	TriCare Toowoomba Aged Care Pty Ltd	5947	Residential service	3 September 2020	Standard 3		Regulatory action not determined at date of publication
TriCare Toowoomba Aged Care Residence	TriCare Toowoomba Aged Care Pty Ltd	5947	Residential service	7 September 2020	Standard 3		Regulatory action not determined at date of publication
Village Glen Aged Care Residences - Mornington	Ti Tree Operations Pty Ltd	4574	Residential service	23 September 2020	Standard 1 Standard 5 Standard 8	10 September 2020	Non-compliance Notice
Whiddon Mudgee Pioneer	The Frank Whiddon Masonic Homes of New South Wales	2453	Residential service	25 September 2020	Standard 2 Standard 3 Standard 7		Regulatory action not determined at date of publication
Yallambee Lodge	Snowy Monaro Regional Council	0352	Residential service	25 September 2020	Standard 2 Standard 3 Standard 7		Regulatory action not determined at date of publication

Non-compliance against other provider responsibilities

As at 30 September 2020 no non-compliance against other provider responsibilities has been determined by the Commission.

A Regulatory Bulletin outlining the Commission’s publication policy can be accessed here.

A Regulatory Bulletin outlining how the Commission responds to non-compliance with the Aged Care Quality Standards can be accessed here.

*For more detailed information about an individual service’s performance against the Quality Standards please search the service in our Find a report section of the website. More information about the Quality Standards can be found on the Commission’s Quality Standards page.

^More details about the Non-Compliance Notices, Notices to Agree, and Notices of Decision to Impose Sanctions issued by the Commission can be found on the My Aged Care website.

Changed

Wednesday, 21 October 2020 - 1:33pm