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Non-compliance register

The Aged Care Quality and Safety Commission (Commission) takes a risk-based approach to monitoring the quality of care and services provided by providers of aged care services. 

When the Commission determines that a provider of a service is non-compliant with their responsibilities under the Aged Care Act 1997, the Aged Care Principles or its Commonwealth funding agreement, the Commission will notify the provider of the non-compliance and any regulatory actions taken in response to the non-compliance.

Detailed information about the Commission’s regulatory actions can be found in the Commission’s Regulatory Strategy.

Register of non-compliance and regulatory actions

The Commission will publish in the following register all non-compliance by providers with their responsibilities for residential services and home services and regulatory actions taken by the Commission in response to the non-compliance. Non-compliance from 1 July 2020 will be published on this page for a month, after which the information will be moved to the Non-compliance register - Archive page.

Residential services includes residential aged care services and flexible care services through which short-term restorative care is provided in a residential care setting. 

Home services includes home care services, Commonwealth Home Support Programme (CHSP) services and flexible care services through which short-term restorative care is provided in a home care setting.

Non-compliance against the Aged Care Quality Standards

The register below shows non-compliance determined by the Commission during the months of November and December 2020.

 

Service name Provider name RACS/ Commission ID State Service type Non-compliance date Non-compliant area of the Quality Standards* Date of regulatory action Regulatory action^

Adventist Nursing Home

Seventh-day Adventist Aged Care (Greater Sydney) Ltd

2562

NSW

Residential service

17-Dec-20

Standard 3

 

Regulatory action to be determined at date of publication

Aldinga Beach Court

Churches of Christ Life Care Incorporated

6164

SA

Residential service

12-Nov-20

Standard 3

26-Nov-20

Directions to revise PCI

Altona Gardens Care Community

DPG Services Pty Ltd

3536

VIC

Residential service

9-Nov-20

Standard 2 Standard 3

30-Nov-20

Directions to revise PCI

Annie Lockwood Court Hostel

Whyalla Aged Care Inc

6131

NSW

Residential service

 

Standard 3 Standard 5

30-Nov-20

Non-compliance notice

Annie Lockwood Court Hostel

Whyalla Aged Care Inc

6131

NSW

Residential service

 

Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8

23-Dec-20

Notice to Agree

Arthur Blackburn VC Gardens

RSL LifeCare Limited

537

NSW

Residential service

16-Nov-20

Standard 1 Standard 2 Standard 3 Standard 7 Standard 8

22-Dec-20

Non-compliance Notice

Arthur Blackburn VC Gardens

RSL LifeCare Limited

537

NSW

Residential service

13-Dec-20

Standard 1 Standard 2 Standard 3 Standard 7 Standard 8

22-Dec-20

Non-compliance Notice

Austa Care New South Wales

Austa Care Pty Ltd

201251

NSW

Home service

6-Nov-20

Standard 1 Standard 2 Standard 3 Standard 4 Standard 8

3-Dec-20

Directions to revise PCI

Bangalor Retreat

Temahl (AUST) Pty Ltd

604

NSW

Residential service

23-Dec-20

Standard 2 Standard 3

 

Regulatory action to be determined at date of publication

Banksia Village

Banksia Villages Ltd

331

NSW

Residential service

16-Nov-20

Standard 3 Standard 7

11-Dec-20

Directions to revise PCI

Baptistcare Bethel

Baptistcare WA Limited

7206

WA

Residential service

23-Dec-20

Standard 3

6-Jan-21

Directions to revise PCI

Be: North Lakes

Be: Associated Limited

700890

QLD

Home service

15-Dec-20

Standard 2 Standard 3 Standard 8

22-Dec-20

Non-compliance Notice

Bentleys Aged Care

Violet Town Bush Nursing Centre Inc

3987

VIC

Residential service

23-Dec-20

Standard 2 Standard 3

 

Regulatory action to be determined at date of publication

Bindaree Care Centre

Sundale Ltd

5290

QLD

Residential service

23-Nov-20

Standard 3

23-Nov-20

Directions to revise PCI

Blue Care Bayside Integrated Services

The Uniting Church in Australia Property Trust (Q.)

700112

QLD

Home service

17-Dec-20

Standard 2

 

Regulatory action to be determined at date of publication

Blue Care Wynnum

The Uniting Church in Australia Property Trust (Q.) through Blue Care

5851

NSW

Residential service

 

Standard 2

24-Dec-20

Directions to revise PCI

Bolton Clarke Cunningham Villas

RSL Care RDNS Limited

5298

QLD

Residential service

4-Nov-20

Standard 3

10-Nov-20

Directions to revise PCI

Bolton Clarke Rowes Bay

RSL Care RDNS Limited

5286

QLD

Residential service

4-Dec-20

Standard 3 Standard 6

18-Dec-20

Non-compliance Notice

Bunbury Gardens Care Community

DPG Services Pty Ltd

7886

WA

Residential service

7-Dec-20

Standard 1 Standard 2 Standard 3 Standard 4 Standard 7 Standard 8

28-Sep-20

Notice to agree

Bupa Cairns

Bupa Aged Care Australia Pty Ltd

5774

QLD

Residential service

12-Nov-20

Standard 1 Standard 3 Standard 7

3-Dec-20

Directions to revise PCI

Bupa Dural

Bupa Aged Care Australia Pty Ltd

570

NSW

Residential service

10-Dec-20

Standard 2 Standard 3 Standard 7

 

Regulatory action to be determined at date of publication

Bupa North Rocks

Bupa Aged Care Australia Pty Ltd

2523

NSW

Residential service

4-Dec-20

Standard 3

22-Dec-20

Directions to revise PCI

Bupa Traralgon

Bupa Aged Care Australia Pty Ltd

3977

VIC

Residential service

16-Dec-20

Standard 3 Standard 8

5-Jan-21

Directions to revise PCI

Bupa Tugun

Bupa Aged Care Australia Pty Ltd

5380

QLD

Residential service

24-Nov-20

Standard 3 Standard 7

2-Dec-20

Directions to revise PCI

Bupa Waratah

Bupa Aged Care Australia Pty Ltd

728

NSW

Residential service

1-Dec-20

Standard 2 Standard 7 Standard 8

22-Dec-20

Directions to revise PCI

Bupa Willoughby

Bupa Aged Care Australia Pty Ltd

765

NSW

Residential service

17-Dec-20

Standard 2 Standard 3 Standard 6 Standard 7 Standard 8

19-Jan-21

Non-compliance Notice

Camberwell Gardens

Menarock Aged Care Services (Victoria) Pty Ltd

3779

VIC

Residential service

16-Dec-20

Standard 7

 

Regulatory action to be determined at date of publication

Carinity Shalom

The Baptist Union of Queensland

5359

QLD

Residential service

10-Nov-20

Standard 3

16-Nov-20

Directions to revise PCI

Carino Care at Russell Lea

Carino Care Pty Ltd

2748

NSW

Residential service

 

Standard 2

5-Nov-20

Directions to revise PCI

Carinya House

Christian Brethren Community Services

764

NSW

Residential service

 

Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 7 Standard 8

23-Nov-20

Non-compliance notice

Carinya House

Christian Brethren Community Services

764

NSW

Residential service

24-Dec-20

Standard 2 Standard 3 Standard 4 Standard 5 Standard 7 Standard 8

23-Nov-20

Non-compliance Notice

Catholic Healthcare St James Villa

Catholic Healthcare Limited

111

NSW

Residential service

27-Dec-20

Standard 3

 

Regulatory action to be determined at date of publication

Catholic Healthcare St Peter's Lane Cove North

Catholic Healthcare Limited

893

NSW

Residential service

27-Dec-20

Standard 2 Standard 3

18-Jan-21

Directions to revise PCI

Catholic Healthcare The Haven Residential Aged Care

Catholic Healthcare Limited

2584

NSW

Residential service

2-Dec-20

Standard 3

17-Dec-20

Directions to revise PCI

Chamberlain Gardens Aged Care

Christadelphian Homes Limited

723

NSW

Residential service

12-Nov-20

Standard 3 Standard 4 Standard 6 Standard 7 Standard 8

 

Regulatory action to be determined at date of publication

City of Holdfast Bay - Alwyndor Aged Care - HOVE

Alwyndor Aged Care - City of Holdfast Bay

600049

SA

Home service

12-Nov-20

Standard 8

17-Nov-20

Directions to revise PCI

Coastal Waters Aged Care

Allity Pty Ltd

583

NSW

Residential service

6-Nov-20

Standard 7

 

Regulatory action to be determined at date of publication

Constitution Hill Aged Care

Australian Unity Care Services Pty Ltd

169

NSW

Residential service

 

Standard 3

11-Nov-20

Non-compliance notice

Constitution Hill Aged Care

Australian Unity Care Services Pty Ltd

169

NSW

Residential service

14-Dec-20

Standard 3

11-Nov-20

Non-compliance Notice

Courtlands Aged Care Facility

Christadelphian Homes Limited

585

NSW

Residential service

22-Dec-20

Standard 1 Standard 3 Standard 4 Standard 7 Standard 8

21-Oct-20

Notice of determination to impose sanctions

Cumberland Manor

Primary Caring Pty Ltd

4297

VIC

Residential service

8-Dec-20

Standard 2 Standard 3 Standard 7 Standard 8

6-Aug-20

Notice to agree

Department of Human Services - Riverside Centre

Department for Communities and Social Inclusion - T/as Domiciliary Care

600597

SA

Home service

12-Nov-20

Standard 8

 

Regulatory action to be determined at date of publication

Doutta Galla Footscray Aged Care Facility

Doutta Galla Aged Services Ltd

3830

VIC

Residential service

23-Nov-20

Standard 8

4-Dec-20

Directions to revise PCI

Dryandra Residential and Community Care Inc

Burswood Care Pty Ltd

7105

WA

Residential service

16-Dec-20

Standard 3 Standard 7 Standard 8

15-Jan-21

Directions to revise PCI

Drysdale Grove

Drysdale Aged Care Pty Ltd

3780

VIC

Residential service

18-Dec-20

Standard 2 Standard 3 Standard 7 Standard 8

15-Dec-20

Non-compliance Notice

Elizabeth Jenkins Place Aged Care Plus Centre

The Salvation Army (NSW) Property Trust

414

NSW

Residential service

18-Dec-20

Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8

27-Oct-20

Notice to agree

Epping Gardens

Heritage Care Pty Ltd

4573

VIC

Residential service

12-Nov-20

Standard 3 Standard 6 Standard 8

28-Jul-20

Notice to agree

Essendon Aged Care

Menarock Aged Care Services (Victoria) Pty Ltd

4304

VIC

Residential service

23-Dec-20

Standard 2 Standard 3 Standard 5 Standard 8

16-Jul-20

Notice to agree

Estia Health Albany Creek

Estia Investments Pty Ltd

5786

QLD

Residential service

15-Dec-20

Standard 3

18-Dec-20

Directions to revise PCI

Estia Health Toorak Gardens

Estia Investments Pty Ltd

6185

SA

Residential service

6-Nov-20

Standard 3

13-Nov-20

Directions to revise PCI

Eyre Peninsula Old Folks Home

Eyre Peninsula Old Folks Home Inc

6046

SA

Residential service

12-Nov-20

Standard 3 Standard 4 Standard 7 Standard 8

 

Regulatory action to be determined at date of publication

FINNCARE South Brisbane

Finncare Incorporated

700055

QLD

Home service

7-Dec-20

Standard 2

 

Regulatory action to be determined at date of publication

Fitzgerald Memorial Aged Care Facility Limited

Fitzgerald Memorial Aged Care Facility Limited

383

NSW

Residential service

30-Dec-20

Standard 3

 

Regulatory action to be determined at date of publication

Florence Aged Care Facility

Softwood Ridge Pty Ltd

3883

VIC

Residential service

17-Dec-20

Standard 2 Standard 3 Standard 6 Standard 7 Standard 8

12-Aug-20

Notice to agree

Flynn Lodge

Australian Regional and Remote Community Services Limited

6994

NT

Residential service

2-Dec-20

Standard 2 Standard 3

7-Jan-21

Directions to revise PCI

Glendale Aged Care

Allity Pty Ltd

3130

VIC

Residential service

8-Dec-20

Standard 2 Standard 3

30-Jul-20

Notice to agree

Glenlyn Aged Care Facility

Kincsem Pty Ltd

4178

VIC

Residential service

9-Dec-20

Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8

12-Aug-20

Notice to agree

Gloucester Residential Care

Goel Nominees Pty Ltd

6776

SA

Residential service

27-Nov-20

Standard 5 Standard 8

 

Regulatory action to be determined at date of publication

Grace of Mary Greek Cypriot Elderly Hostel

The Community of Cypriots of the Northern Suburbs of Melbourne Inc

3527

VIC

Residential service

25-Nov-20

Standard 2 Standard 3 Standard 7 Standard 8

19-Aug-20

Notice to agree

Grace Villa Aged Care

Samkay Health Pty Ltd

4034

VIC

Residential service

17-Nov-20

Standard 3

9-Dec-20

Directions to revise PCI

Greenhill Manor

Greenhill Manor Pty Limited

1030

NSW

Residential service

23-Dec-20

Standard 1 Standard 2 Standard 3 Standard 4 Standard 6 Standard 7 Standard 8

 

Regulatory action to be determined at date of publication

Greenview

Allity Pty Ltd

3982

VIC

Residential service

5-Nov-20

Standard 3

27-Nov-20

Directions to revise PCI

Gregory Lodge

Royal Freemasons Ltd

4516

VIC

Residential service

5-Nov-20

Standard 3 Standard 8

18-Nov-20

Directions to revise PCI

Gummun Place

Upper Hunter Shire Council

372

NSW

Residential service

2-Nov-20

Standard 2 Standard 3 Standard 8

 

Regulatory action to be determined at date of publication

Halls Creek Peoples Church Frail Aged Hostel

Halls Creek Peoples Church Incorporated

7178

WA

Residential service

5-Nov-20

Standard 4 Standard 7 Standard 8

11-Dec-20

Directions to revise PCI

Halls Creek Peoples Church Frail Aged Hostel

Halls Creek Peoples Church Incorporated

7178

WA

Residential service

3-Dec-20

Standard 3 Standard 4 Standard 7 Standard 8

11-Dec-20

Directions to revise PCI

HammondCare - Cardiff

HammondCare

607

NSW

Residential service

21-Dec-20

Standard 3 Standard 5 Standard 6 Standard 7 Standard 8

 

Regulatory action to be determined at date of publication

HammondCare - Woy Woy

HammondCare

615

NSW

Residential service

23-Dec-20

Standard 2 Standard 3 Standard 7 Standard 8

 

Regulatory action to be determined at date of publication

Hawkesbury Living Pty Limited

Hawkesbury Living Pty Limited

2467

NSW

Residential service

2-Nov-20

Standard 3 Standard 5 Standard 7

18-Dec-20

Directions to revise PCI

Heathcote Health High Care Service

Heathcote Health

4399

VIC

Residential service

4-Dec-20

Standard 3 Standard 8

24-Dec-20

Directions to revise PCI

Heathcote Health Low Care Service

Heathcote Health

3344

VIC

Residential service

4-Dec-20

Standard 3 Standard 8

24-Dec-20

Directions to revise PCI

Heritage Botany

Heritage Care Pty Ltd

519

NSW

Residential service

 

Standard 3

16-Nov-20

Directions to revise PCI

Heritage Botany

Heritage Care Pty Ltd

519

NSW

Residential service

 

Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8

26-Nov-20

Notice of decision to impose sanctions

Horton House and Warmington Lodge

Yass Valley Aged Care Limited

2784

NSW

Residential service

2-Dec-20

Standard 3 Standard 8

25-Nov-20

Directions to revise PCI

Howard Solomon Aged Care Facility

Grand Lodge of WA Freemasons Homes for the Aged (Inc)

7250

WA

Residential service

23-Dec-20

Standard 3 Standard 8

8-Jan-21

Directions to revise PCI

Illawarra Multi-Cultural Village Hostel

Multicultural Aged Care Illawarra Ltd

325

NSW

Residential service

 

Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8

12-Nov-20

Notice of decision to impose sanctions

Immanuel Gardens

Lutheran Church of Australia - Queensland District

5186

QLD

Residential service

22-Dec-20

Standard 3

 

Regulatory action to be determined at date of publication

Immanuel Gardens

Lutheran Church of Australia - Queensland District

5466

QLD

Residential service

22-Dec-20

Standard 3

 

Regulatory action to be determined at date of publication

Infinite Care Cornubia

Infinite Aged Care (Cornubia) Pty Ltd

5341

QLD

Residential service

24-Dec-20

Standard 3

 

Regulatory action to be determined at date of publication

Infinity QCare - Brisbane

Infinity QCare Pty Ltd

700950

QLD

Home service

26-Nov-20

Standard 2

30-Nov-20

Directions to revise PCI

James Grimes Care Centre

Sundale Ltd

5959

QLD

Residential service

8-Dec-20

Standard 3

9-Dec-20

Directions to revise PCI

Japara Forest View

Japara Aged Care Services Pty Ltd

2829

NSW

Residential service

21-Dec-20

Standard 3

 

Regulatory action to be determined at date of publication

Japara Goonawarra

Japara Aged Care Services Pty Ltd

4513

VIC

Residential service

17-Nov-20

Standard 2 Standard 3 Standard 8

9-Aug-20

Notice to agree

Japara Noosa

Japara Aged Care Services Pty Ltd

5972

NSW

Residential service

 

Standard 1 Standard 2 Standard 3 Standard 5 Standard 6 Standard 7 Standard 8

13-Nov-20

Notice to Agree

Japara Noosa

Japara Aged Care Services Pty Ltd

5972

QLD

Residential service

14-Dec-20

Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8

13-Nov-20

Notice to agree

Juniper Ella Williams

Uniting Church Homes

7242

WA

Residential service

4-Nov-20

Standard 3

 

Regulatory action to be determined at date of publication

Jymbilung House Aged And Disabled Care Services (Ccp)

Mununjali Housing and Development Company Ltd

700161

QLD

Home service

18-Dec-20

Standard 2 Standard 3 Standard 7 Standard 8

 

Regulatory action to be determined at date of publication

Kirkbrae Kilsyth Hostel

Presbyterian Church of Victoria Trusts Corporation

3156

VIC

Residential service

18-Nov-20

Standard 3 Standard 8

29-Jul-20

Notice to agree

Kirkbrae Kilsyth Nursing Home

Presbyterian Church of Victoria Trusts Corporation

4375

VIC

Residential service

18-Nov-20

Standard 3 Standard 8

29-Jul-20

Notice to agree

Lansdowne Aged Care Facility

Arete Health Care (Lansdowne) Pty Limited

2196

NSW

Residential service

4-Nov-20

Standard 3 Standard 8

4-Dec-20

Directions to revise PCI

Lark Ellen Aged Care

Apex Software Pty Limited

2816

NSW

Residential service

18-Dec-20

Standard 2 Standard 3 Standard 7 Standard 8

 

Regulatory action to be determined at date of publication

Life Without Barriers - Netley

Life Without Barriers

600467

SA

Home service

5-Nov-20

Standard 2 Standard 3

10-Nov-20

Directions to revise PCI

Lions Haven For The Aged

Lions Haven for the Aged Limited

5188

QLD

Residential service

10-Dec-20

Standard 3

16-Dec-20

Directions to revise PCI

Lithgow Aged Care Limited

Lithgow Aged Care Limited

2771

NSW

Residential service

8-Dec-20

Standard 2 Standard 3 Standard 5 Standard 6 Standard 7 Standard 8

18-Dec-20

Notice of determination to impose sanctions

Marco Polo Aged Care Facility

Marco Polo Aged Care Services Limited

560

NSW

Residential service

10-Nov-20

Standard 3 Standard 8

 

Regulatory action to be determined at date of publication

Mark Moran Home Care

Mark Moran Group Pty Limited

201448

NSW

Home service

13-Nov-20

Standard 2 Standard 8

2-Dec-20

Directions to revise PCI

Martyn Claver Aged Care

Siena Management Services Pty. Limited

2310

NSW

Residential service

15-Nov-20

Standard 3 Standard 5 Standard 7

18-Dec-20

Directions to revise PCI

Mercy Place Mandurah

Mercy Aged and Community Care Ltd

7896

WA

Residential service

15-Dec-20

Standard 3

18-Dec-20

Directions to revise PCI

Meredith House Nursing Home

Paston Pty Ltd

2228

NSW

Residential service

15-Dec-20

Standard 3 Standard 8

 

Regulatory action to be determined at date of publication

Merton Court Hostel

Merton Living Limited

55

NSW

Residential service

22-Nov-20

Standard 3

23-Dec-20

Directions to revise PCI

Minda Nursing Home

Minda Incorporated

6011

SA

Residential service

24-Dec-20

Standard 1 Standard 2 Standard 3 Standard 6 Standard 7 Standard 8

 

Regulatory action to be determined at date of publication

Mirae Community Care Services Australia HQ

Stonebridge Global Consulting Pty Ltd

201321

NSW

Home service

12-Nov-20

Standard 1 Standard 2 Standard 3 Standard 4 Standard 6 Standard 7 Standard 8

2-Oct-20

Notice of determination to impose sanctions

Miranda Aged Care Facility

Jesmond Aged Care Pty Ltd

2502

NSW

Residential service

23-Dec-20

Standard 1 Standard 2 Standard 3 Standard 5 Standard 6 Standard 7 Standard 8

 

Regulatory action to be determined at date of publication

New Home Aged & Disabilities Care

New Home Care Pty Ltd

201420

NSW

Home service

21-Dec-20

Standard 2 Standard 7 Standard 8

15-Jan-21

Directions to revise PCI

New Horizons Aged Care Facility

New Horizons Enterprises Limited

2393

NSW

Residential service

24-Dec-20

Standard 1 Standard 4 Standard 6 Standard 7 Standard 8

18-Jan-21

Directions to revise PCI

Old Timers

Australian Regional and Remote Community Services Limited

6983

NT

Residential service

12-Nov-20

Standard 3 Standard 8

23-Nov-20

Directions to revise PCI

Outer Islands HACC Project

Torres Strait Island Regional Council

700200

QLD

Home service

2-Nov-20

Standard 8

5-Nov-20

Directions to revise PCI

Peacehaven N

Masonic Care Tasmania Incorporated

8824

TAS

Residential service

15-Dec-20

Standard 2

 

Regulatory action to be determined at date of publication

Rathdowne Place

Australian Unity Care Services Pty Ltd

3967

VIC

Residential service

10-Nov-20

Standard 3

2-Dec-20

Directions to revise PCI

Regis Burnside

Regis Aged Care Pty Ltd

6085

NSW

Residential service

 

Standard 3 Standard 5 Standard 7

17-Dec-20

Notice to Agree

Regis Greenbank

Retirement Care Australia (Logan) Pty Limited

5218

QLD

Residential service

24-Dec-20

Standard 5 Standard 8

 

Regulatory action to be determined at date of publication

RFBI Benhome Masonic Village

Royal Freemasons' Benevolent Institution

108

NSW

Residential service

21-Dec-20

Standard 2 Standard 3 Standard 7 Standard 8

20-Jan-21

Non-compliance Notice

RFBI Glen Innes Masonic Village

Royal Freemasons' Benevolent Institution

305

NSW

Residential service

 

Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8

24-Nov-20

Notice to Agree

RFBI Glen Innes Masonic Village

Royal Freemasons' Benevolent Institution

305

NSW

Residential service

23-Dec-20

Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8

24-Nov-20

Notice to agree

Rosemore Aged Care

Allity Pty Ltd

2574

NSW

Residential service

21-Dec-20

Standard 3 Standard 5

 

Regulatory action to be determined at date of publication

Rubies Nursing Care

Rubies Nursing Pvt Limited

201416

ACT

Home service

20-Dec-20

Standard 8

 

Regulatory action to be determined at date of publication

S Antonio Da Padova Nursing Home

S'Antonio Da Padova Protettore Di Poggioreale Sydney Nursing Home Limited

2003

NSW

Residential service

14-Dec-20

Standard 1 Standard 2 Standard 3 Standard 7 Standard 8

14-Jan-21

Non-compliance Notice

Scalabrini Village Nursing Home (Austral)

Scalabrini Village Ltd

2656

NSW

Residential service

 

Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8

9-Dec-20

Notice of decision to impose sanctions

Semsley PTY LTD T/A KompleteCare Community and Home Care Services

KompleteCare Community and Home Care

600583

SA

Home service

25-Nov-20

Standard 3

7-Jan-21

Directions to revise PCI

Society of St Hilarion - SEATON

The Society of St Hilarion Inc

600089

SA

Home service

9-Nov-20

Standard 2

13-Nov-20

Directions to revise PCI

Southern Cross Care Reynolds Court Residential Aged Care

Southern Cross Care (NSW & ACT) Limited

16

NSW

Residential service

4-Dec-20

Standard 7

22-Dec-20

Directions to revise PCI

Southern Cross Care Taroom - Leichhardt Villa

Southern Cross Care (Qld) Ltd

5040

QLD

Residential service

11-Dec-20

Standard 2

 

Regulatory action to be determined at date of publication

Southport Lodge

Planlow Pty Ltd

5295

NSW

Residential service

 

Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8

23-Dec-20

Notice of decision to impose sanctions

St Anthony Home Care (CLOSED)

St Anthony's Care Pty Ltd

201419

NSW

Home service

30-Oct-20

Standard 2 Standard 7 Standard 8

27-Nov-20

Directions to revise PCI

St Basil's Homes for the Aged in Victoria

St Basil's Homes for the Aged in Victoria

3150

VIC

Residential service

18-Nov-20

Standard 2 Standard 3 Standard 6 Standard 8

26-Jul-20

Notice to agree

St Charbel's Care Centre

St Charbel's Care Centre Ltd

978

NSW

Residential service

 

Standard 1 Standard 2 Standard 3 Standard 4 Standard 6 Standard 7 Standard 8

12-Nov-20

Notice to Agree

St Elizabeth Home

St Elizabeth Home Limited

23

NSW

Residential service

4-Dec-20

Standard 3 Standard 8

8-Jan-21

Non-compliance Notice

St Louis Community Care - MARRYATVILLE

St Louis Community Care Packages Pty Ltd

600070

SA

Home service

12-Nov-20

Standard 8

30-Nov-20

Directions to revise PCI

St Simeon Village

Serbian Orthodox Diocese Aged Care and Education Property Fund

374

NSW

Residential service

19-Nov-20

Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 6 Standard 7 Standard 8

13-Oct-20

Notice of determination to impose sanctions

St Vincent's Aged Care

Catholic Homes Incorporated

7797

WA

Residential service

17-Nov-20

Standard 2 Standard 3 Standard 7 Standard 8

15-Sep-20

Notice to agree

St Vincent's Care Services Haberfield

St Vincent's Care Services Ltd

302

NSW

Residential service

2-Dec-20

Standard 2 Standard 3 Standard 5 Standard 7 Standard 8

20-Jan-21

Non-compliance Notice

St Vincent's Care Services Mitchelton

St Vincent's Care Services Ltd

5951

QLD

Residential service

24-Nov-20

Standard 3 Standard 7 Standard 8

2-Dec-20

Directions to revise PCI

Staffing Options for Community Services

Staffing Options for Community Services Pty Ltd

700936

QLD

Home service

30-Nov-20

Standard 2 Standard 3 Standard 7 Standard 8

9-Dec-20

Directions to revise PCI

Strathearn House

HammondCare

1028

NSW

Residential service

21-Dec-20

Standard 2 Standard 3 Standard 7

21-Jan-21

Directions to revise PCI

SummitCare Randwick

Frenchmans Lodge Nursing Home Pty Limited

2332

NSW

Residential service

4-Dec-20

Standard 3

24-Dec-20

Directions to revise PCI

SummitCare Smithfield

Stelcom Pty Limited

2822

NSW

Residential service

19-Nov-20

Standard 3 Standard 8

23-Dec-20

Directions to revise PCI

Sunnymeade Park Aged Care Community

Jomal Pty Ltd

5208

QLD

Residential service

23-Dec-20

Standard 3 Standard 5 Standard 6 Standard 7 Standard 8

8-Jan-21

Directions to revise PCI

Thomas Eccles Gardens

RSL LifeCare Limited

197

NSW

Residential service

4-Dec-20

Standard 3

11-Jan-21

Non-compliance Notice

Uniting Alblas Lodge Tamworth

The Uniting Church in Australia Property Trust (NSW)

379

NSW

Residential service

30-Dec-20

Standard 3

 

Regulatory action to be determined at date of publication

Uniting Hawkesbury Richmond

The Uniting Church in Australia Property Trust (NSW)

222

NSW

Residential service

11-Dec-20

Standard 1 Standard 2 Standard 3 Standard 4 Standard 5 Standard 7 Standard 8

 

Regulatory action to be determined at date of publication

Villa St Hilarion-Fulham

The Society of St Hilarion Inc

6145

SA

Residential service

23-Dec-20

Standard 2

 

Regulatory action to be determined at date of publication

Village Glen Aged Care Residences - Mornington

Ti Tree Operations Pty Ltd

4574

VIC

Residential service

24-Nov-20

Standard 3

11-Dec-20

Directions to revise PCI

Vitality Club Home Care Packages

Vitality Club Pty Ltd

201395

NSW

Home service

15-Nov-20

Standard 2 Standard 8

18-Dec-20

Directions to revise PCI

Waroona Multipurpose Centre

Queensland Health

5328

QLD

Residential service

11-Nov-20

Standard 3 Standard 5

16-Nov-20

Directions to revise PCI

Warrigal Care Albion Park Rail

Warrigal Care

291

NSW

Residential service

25-Nov-20

Standard 2 Standard 3 Standard 7

 

Regulatory action to be determined at date of publication

Warrigal Care Goulburn

Warrigal Care

2382

NSW

Residential service

21-Dec-20

Standard 3

15-Jan-21

Directions to revise PCI

Warrigal Care Warilla

Warrigal Care

2497

NSW

Residential service

4-Dec-20

Standard 3

23-Dec-20

Directions to revise PCI

Wongaburra Garden Settlement Hostel

Wongaburra Society

5085

QLD

Residential service

7-Dec-20

Standard 3 Standard 7

18-Dec-20

Directions to revise PCI

Yaraandoo Hostel

Southern Cross Care (Tas) Inc

8033

TAS

Residential service

18-Dec-20

Standard 8

12-Jan-21

Directions to revise PCI

 

A Regulatory Bulletin outlining the Commission’s publication policy can be accessed here.

A Regulatory Bulletin outlining how the Commission responds to non-compliance with the Aged Care Quality Standards can be accessed here.

*For more detailed information about an individual service’s performance against the Quality Standards please search the service in our Find a report section of the website. More information about the Quality Standards can be found on the Commission’s Quality Standards page.

^More details about the Non-Compliance Notices, Notices to Agree, and Notices of Decision to Impose Sanctions issued by the Commission can be found on the My Aged Care website.

 

Changed
Thursday, 25 March 2021 - 4:31pm