The Aged Care Quality and Safety Commission (Commission) takes a risk-based approach to monitoring the quality of care and services provided by providers of aged care services.
When the Commission determines that a provider of a service is non-compliant with their responsibilities under the Aged Care Act 1997, the Aged Care Principles or its Commonwealth funding agreement, the Commission will notify the provider of the non-compliance and any regulatory actions taken in response to the non-compliance.
Detailed information about the Commission’s regulatory actions can be found in the Commission’s Regulatory Strategy.
Register of non-compliance and regulatory actions
The Commission will publish in the following register all non-compliance by providers with their responsibilities for residential services and home services and regulatory actions taken by the Commission in response to the non-compliance. Non-compliance from 1 July 2020 will be published on this page for a month, after which the information will be moved to the Non-compliance register archives.
Residential services includes residential aged care services and flexible care services through which short-term restorative care is provided in a residential care setting.
Home services includes home care services, Commonwealth Home Support Programme (CHSP) services and flexible care services through which short-term restorative care is provided in a home care setting.
Non-compliance against the Quality Standards
A Regulatory Bulletin outlining the Commission’s publication policy.
A Regulatory Bulletin outlining how the Commission responds to non-compliance with the Aged Care Quality Standards.
*For more detailed information about an individual service’s performance against the Quality Standards please search the service in our Find a report section of the website. More information about the Quality Standards can be found on the Commission’s Quality Standards page.
Non-compliance against other provider responsibilities
1 July 2021 to 31 July 2021
|Provider name||Service type||Non-compliance area||Date of regulatory action||Regulatory action^|
|Alphington Aged Care||Residential service||4.2 User rights||8-Jul-21||Notice of determination to impose sanctions|
Updated: 23 August 2021
^More details about the Non-Compliance Notices, Notices to Agree, and Notices of Decision to Impose Sanctions issued by the Commission can be found on the My Aged Care website.