This page has the archives of all non-compliance previously published on the Non-compliance register.
Non-compliance against the Quality Standards
Download the DOCX archive registers:
- Non-compliance against the Quality Standards - 1 July 2022 to 31 March 2023
- Non-compliance against the Quality Standards - 1 July 2022 to 28 February 2023
- Non-compliance against the Quality Standards - 1 July 2022 to 31 January 2023
- Non-compliance against the Quality Standards - 1 July 2022 to 31 December 2022
- Non-compliance against the Quality Standards - 1 July 2022 to 30 November 2022
- Non-compliance against the Quality Standards - 1 July 2022 to 31 October 2022
- Non-compliance against the Quality Standards register 1 July 2022 to 30 September 2022
- Non-compliance against the Quality Standards register 1 July 2021 to 30 June 2022
- Non-compliance against the Quality Standards register 1 July 2021 to 31 May 2022
- Non-compliance against the Quality Standards register 1 July 2021 to 31 March 2022
- Non-compliance against the Quality Standards register 1 July 2021 to 28 February 2022
- Non-compliance against the Quality Standards register 1 July 2021 to 30 November 2021
- Non-compliance against the Quality Standards register 1 July 2021 to 31 October 2021
- Non-compliance against the Quality Standards register 1 July 2021 to 30 September 2021
- Non-compliance against the Quality Standards register 1 July 2021 to 31 August 2021
- Non-compliance against the Quality Standards register 1 July 2021 to 31 July 2021
- Non-compliance against the Quality Standards register 1 July 2020 to 30 June 2021
Non-compliance against other provider responsibilities
1 July 2022 to 31 March 2023
| Provider name | Service type | Non-compliance area | Date of regulatory action | Regulatory action^ |
|---|---|---|---|---|
|
Alawa Aboriginal Corporation |
Home service |
4.3 Accountability |
03-Jan-23 |
Non-compliance Notice |
|
All About Living Inc |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
Barcaldine Regional Council |
Home service |
4.3 Accountability |
03-Jan-23 |
Non-compliance Notice |
|
Bayswater Extended Community Help Organisation Inc |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
Beenleigh and Districts Senior Citizens Centre Inc |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
Biggenden Lions Club Inc |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
Blackall Tambo Regional Council |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
Broome Regional Aboriginal Medical Service |
Home service |
4.3 Accountability |
05-Jan-23 |
Non-compliance Notice |
|
Canowindra Tweed-Byron Aged and Disabled Aboriginal Corporation |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
Carealot Home Health Services Pty Ltd |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
Cobar Shire Council |
Residential service |
4.3 Accountability |
03-Jan-23 |
Non-compliance Notice |
|
Community Access Respite Services Inc |
Home service |
4.3 Accountability |
05-Jan-23 |
Non-compliance Notice |
|
Community Support Incorporated |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
Cootharinga North Queensland |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
CPL - Choice, Passion, Life |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
DEPT OF HEALTH QLD |
Home service |
4.3 Accountability |
05-Jan-23 |
Non-compliance Notice |
|
Dyirri-Bang-Gu Aboriginal Corporation |
Home service |
4.3 Accountability |
03-Jan-23 |
Non-compliance Notice |
|
FOCAL Community Living Inc |
Home service |
4.3 Accountability |
05-Jan-23 |
Non-compliance Notice |
|
Gilgandra Council |
Home & residential services |
4.3 Accountability |
03-Jan-23 |
Non-compliance Notice |
|
Gippsland & East Gippsland Aboriginal Co-operative Ltd |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
Gippsland Lakes Complete Health Limited |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
Good Shepherd Lodge Ltd |
Home & residential services |
4.3 Accountability |
03-Jan-23 |
Non-compliance Notice |
|
Greek Ladies Philoptochos Society of St George Brisbane |
Residential service |
4.3 Accountability |
03-Jan-23 |
Non-compliance Notice |
|
Hinterland Community Care Inc |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
Illawarra Aboriginal Corporation |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
Jali Local Aboriginal Land Council |
Home service |
4.3 Accountability |
03-Jan-23 |
Non-compliance Notice |
|
Jubilee Community Care Inc. |
Home service |
4.3 Accountability |
03-Jan-23 |
Non-compliance Notice |
|
K.N.D. & Associates Pty Ltd |
Residential |
4.2 User rights |
02-Nov-22 |
Non-compliance Notice |
|
K.N.D. & Associates Pty Ltd |
Residential service |
4.3 Accountability |
05-Jan-23 |
Non-compliance Notice |
|
Lingcare Pty Ltd |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
Lutheran Homes Group Inc |
Home & residential services |
4.3 Accountability |
03-Jan-23 |
Non-compliance Notice |
|
M&I Home Care Pty Ltd |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
Marlowe Homes Pty Ltd |
Residential service |
4.3 Accountability |
09-Jan-23 |
Non-compliance Notice |
|
MiCare Ltd |
Home services |
4.2 User rights |
21-Nov-22 |
Non-compliance Notice |
|
Nationwide Care Plus Pty Ltd |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
Richmond Shire Council |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
Rochester & Elmore District Health Service |
Home & residential services |
4.3 Accountability |
12-Jan-23 |
Non-compliance Notice |
|
Roper Gulf Regional Council |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
Seasons Living Australia Pty Ltd |
Home & residential services |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
Snowy Valleys Council |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
Southern Districts Support Association Incorporated |
Home service |
4.3 Accountability |
03-Jan-23 |
Non-compliance Notice |
|
Spectrum Migrant Resource Centre Inc |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
St Basil's Homes for the Aged in Victoria |
Residential service |
4.3 Accountability |
03-Jan-23 |
Non-compliance Notice |
|
Stonebridge Global Consulting Pty Ltd |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
The Parkside Foundation Pty Ltd |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
Triquetra Visions Pty Ltd |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
Victorian Croatian Aged Care Services Inc. |
Residential service |
4.3 Accountability |
03-Jan-23 |
Non-compliance Notice |
|
Warrina Innisfail |
Residential service |
4.3 Accountability |
03-Jan-23 |
Non-compliance Notice |
|
West Arnhem Regional Council |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
Western Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal Corporation |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
Western Health |
Residential service |
4.3 Accountability |
03-Jan-23 |
Non-compliance Notice |
|
Wyanga Aboriginal Aged Care Program Incorporated |
Home service |
4.3 Accountability |
04-Jan-23 |
Non-compliance Notice |
|
Yackandandah Bush Nursing Hospital Inc |
Residential service |
4.3 Accountability |
03-Jan-23 |
Non-compliance Notice |
1 July 2022 to 28 February 2023
| Provider name | Service type | Non-compliance area | Date of regulatory action | Regulatory action^ |
|---|---|---|---|---|
| K.N.D. & Associates Pty Ltd | Residential | 4.2 User rights | 2-Nov-22 | Non-compliance Notice |
| MiCare Ltd | Home Services | 4.2 User rights | 21-Nov-22 | Non-compliance Notice |
1 July 2022 to 31 December 2022
| Provider name | Service type | Non-compliance area | Date of regulatory action | Regulatory action^ |
|---|---|---|---|---|
| K.N.D. & Associates Pty Ltd | Residential | 4.2 User rights | 2-Nov-22 | Non-compliance Notice |
| MiCare Ltd | Home Services | 4.2 User rights | 21-Nov-22 | Non-compliance Notice |
1 July 2022 to 30 November 2022
| Provider name | Service type | Non-compliance area | Date of regulatory action | Regulatory action^ |
|---|---|---|---|---|
| K.N.D. & Associates Pty Ltd | Residential | 4.2 User rights | p align="center">2-Nov-22
|
Non-compliance Notice |
1 July 2021 to 30 June 2022
| Provider name | Service type | Non-compliance area | Date of regulatory action | Regulatory action^ |
|---|---|---|---|---|
| Mali Nominees Pty Ltd | Residential service | 4.2 User rights | 8-Jul-21 | Notice of determination to impose sanctions |
| Local Guardians Pty Ltd | Home Services | 4.2 User rights | 11-Aug-21 | Non-compliance Notice |
| Candice Care Inc | Home Services | 4.2 User rights | 13-Oct-21 | Notice of determination to impose sanctions |
| Ottrey Homes - Cobram And District Retirement Village Inc | Residential service | 4.3 Accountability | 11-Mar-22 | Non-compliance Notice |
| Red Cliffs and Community Aged Care Services Inc | Residential service | 4.3 Accountability, 4.2 User Rights |
11-Mar-22 | Non-compliance Notice |
| AHC Care Services Pty Ltd | Home Services | 4.2 User rights | 16-Mar-22 | Non-compliance Notice |
| Australian Home Care Services Pty Ltd | Home Services | 4.2 User rights | 17-Mar-22 | Non-compliance Notice |
| Jomal Pty Ltd | Residential service | 4.2 User rights | 1-Jun-22 | Non-compliance Notice |
| Gundagai and District Hostel Accommodation Inc | Residential service | 4.2 User rights | 10-Mar-22 | Non-compliance Notice |
| Australian Home Care - Eastern Metro | Home Services | 4.2 User rights | 16-Mar-22 | Non-compliance Notice |
| Australian Home Care - Southern Metro | Home Services | 4.2 User rights | 16-Mar-22 | Non-compliance Notice |
| Australian Home Care - South Eastern Sydney Metro | Home Services | 4.2 User rights | 16-Mar-22 | Non-compliance Notice |
1 July 2020 to 30 June 2021
| Provider name | Service type | Non-compliance area | Date of regulatory action | Regulatory action^ |
|---|---|---|---|---|
| Ballan & District Soldiers' Memorial Bush Nursing Hospital & Hostel Inc | Residential service | 4.2 User rights | 30-Jul-20 | Notice to Agree |
| Balranald Shire Council | Residential service | 4.2 User rights 4.3 Accountability |
11-Feb-21 | Non-compliance Notice |
| Candice Care Inc | Home service | 4.2 User rights 4.3 Accountability |
6-May-21 | Non-compliance Notice |
| Lithgow Aged Care Limited | Residential service | 4.2 User rights 4.3 Accountability |
8-Feb-21 | Non-compliance Notice |
| Mali Nominees Pty Ltd | Residential service | 4.2 User rights | 15-Jun-21 | Non-compliance Notice |
| Marco Polo Aged Care Services Limited | Residential service | 4.2 User rights | 21-May-21 | Non-compliance Notice |
| Primary Caring Pty Ltd | Residential service | 4.2 User rights | 20-May-21 | Non-compliance Notice |
Non-compliance against other provider responsibilities
1 July 2021 to 31 May 2022
| Provider name | Service type | Non-compliance area | Date of regulatory action | Regulatory action ^ |
|---|---|---|---|---|
| Mali Nominees Pty Ltd | Residential service | 4.2 User rights | 8-Jul-21 | Notice of determination to impose sanctions |
| Local Guardians Pty Ltd | Home services | 4.2 User rights | 11-Aug-21 | Non-compliance Notice |
| Candice Care Inc | Home services | 4.2 User rights | 13-Oct-21 | Notice of determination to impose sanctions |
| Ottrey Homes - Cobram And District Retirement Village Inc | Residential service | 4.3 Accountability | 11-Mar-22 | Non-compliance Notice |
| Red Cliffs and Community Aged Care Services Inc | Residential service | 4.3 Accountability, 4.2 User rights |
11-Mar-22 | Non-compliance Notice |
| AHC Care Services Pty Ltd | Home Services | 4.2 User rights | 16-Mar-22 | Non-compliance Notice |
| Australian Home Care Services Pty Ltd | Home Services | 4.2 User rights | 17-Mar-22 | Non-compliance Notice |
More details about the Non-Compliance Notices, Notices to Agree, and Notices of Decision to Impose Sanctions issued by the Commission can be found on the My Aged Care website.