Consumers

We are committed to supporting consumer choice, and promoting continuous improvement in quality in aged care service provision.

Support for consumers

Consumers receiving Australian Government funded aged care services have the right to receive high quality care and services.

To support aged care consumers, we developed resources to help you understand the quality of care and services you can expect to receive.

These resources provide you with information about:

• how you can raise complaints or concerns about the delivery of Australian government subsidised aged care services
• the advocacy services offered by the Older Persons Advocacy Network (OPAN) to support you
• the Quality Standards which apply to your service provider.

COVID-19 resources

New resources have recently been added to support you during the COVID-19 pandemic.

• COVID-19 consumer resources
• COVID-19 Etiquette storyboards and user guides
• COVID-19 Staying Safe storyboards and user guides

Other information

• Charter of Aged Care Rights
• Services available to help you, including advocacy, interpreter and relay services
• Finding an aged care service and view the Service Compliance Rating
• Service Compliance Ratings Fact Sheet
• Quality Standards consumer resources
• Medication. It’s your choice

Our work with consumers

Resolving complaints

We are responsible for resolving complaints about Commonwealth subsidised aged care services. Make a complaint about an aged care service