Consumers

The Aged Care Quality and Safety Commission is committed to supporting consumer choice, and promoting continuous improvement in quality in aged care service provision.

Support for consumers

Consumers receiving Australian Government funded aged care services have the right to receive high quality care and services.

To support aged care consumers, the Commission has developed resources to help you understand the quality of care and services you can expect to receive.

These resources provide you with information about:

  • how you can raise complaints or concerns about the delivery of Australian government subsidised aged care services
  • the advocacy services offered by the Older Persons Advocacy Network (OPAN) to support you
  • the Quality Standards which apply to your service provider.

COVID-19 resources

New resources have recently been added to support you during the COVID-19 pandemic.

Other information

For more information and support, please consider the links below:

Our work with consumers

Resolving complaints

The Commission is responsible for resolving complaints about Commonwealth subsidised aged care services. Make a complaint about an aged care service

Consumer interviews

The Commission interviews more than 50,000 consumers of aged care services each year as part of our assessment against the standards of quality of care in Australian Government subsidised aged care services.

For more information, please browse the links below and see About us.

For further information, please contact us.

Changed
Friday, 13 August 2021 - 3:15pm