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COVID-19 (coronavirus) information

LAST UPDATED 23 November 2020

COVID-19 information from the Commission

Click on the accordions below to see the latest updates from the Commission. Below the accordions you'll find an explanation of the Commission's regulatory response to the COVID-19 situation. 

Guidance resources

There is a section in the accordions that details a range of useful resources related to 'Managing infection-related risks'. This information can also be found on our Guidance resources page

Success stories and innovation during the COVID-19 pandemic

Due to the unprecedented nature of the pandemic, the Commission is encouraging aged care providers to come up with innovative ways to ensure the ongoing health, safety and wellbeing of consumers in their care, from keeping in touch with family and friends to activities that promote engagement - check out the latest inspiring ideas

State and Territory public health agency contact details

The phone number of each state or territory public health agency is available at

Coronavirus (COVID-19) information and resources

The Commission's regulatory response

Proportionate risk-based regulatory response to COVID-19 (coronavirus)

The Aged Care Quality and Safety Commission is taking a proportionate risk-based approach in responding to the COVID-19 (coronavirus) situation. 

We will always act in the best interests of people who receive aged care services by:

A. focusing our additional effort where it is needed most to ensure that aged care consumers are safe, by concentrating on services where we identify elevated risk to safe, quality care; and

B. being flexible in considering adjustments to our routine regulatory activities and program so as to avoid putting untimely demands on providers; and

C. supporting providers and fulfilling our duty of care to Commission staff. 

An overview of our regulatory and compliance approach is set out in the attached document.

We continue to closely monitor the Coronavirus COVID-19 situation and calibrate our response in line with the latest advice from the Department of Health and other health authorities. As always, our priority will be to protect and enhance the safety, health, well-being and quality of life of aged care consumers.

Monday, 23 November 2020 - 10:19am