The assessment process

Validity check

When we receive your application, we will check it meets the requirements of 63-1E of the Aged Care Act.

To avoid any delays in processing your request, your application must be submitted to governingbodyapplications@agedcarequality.gov.au

Applications deemed invalid may be returned for further action before they can progress.

The Commission will contact you if further information is required. This process may take up to 10 business days.

Assessment

At this stage, we assess the following as listed in section 63-1E(4) of the Act:

  • the number of aged care services where you provide aged care
  • the location of those services
  • the annual turnover of your key personnel 
  • the membership of your governing body
  • any arrangements that you have made, or will make, to help: 
  • the members of your governing body to act objectively and independently in the best interests of your organisation, or 
  • your governing body seek, when is necessary to do so, advice from a person with experience in the provision of clinical care 
    any other matter detailed in the Accountability Principles.

We will also make enquiries with other areas of the Commission. These internal enquiries can determine whether a determination may pose a risk to older Australians under your care.

We review:

  • your compliance with the Aged Care Quality Standards as they relate to clinical care, decision making and governance
  • your compliance with regards to the Financial and Prudential Standards if you are a residential aged care provider
  • complaints made to the Commission about your delivery of aged care and services
  • your compliance history including recent non-compliance or sanctions
  • whether reports made under the Serious Incident and Risk Scheme have identified areas of concern

A risk assessment will be completed as part of our assessment of your application. A rating of low or high risk will be applied. The rating will depend on the assessment of the information you have provided, and information held by the Commission. 

This information is also assessed against the matters set out under section 63-1E(4) of the Aged Care Act.

If needed, we will request further information and explain the reasons why we need it to progress your determination request.

We will maintain contact with you throughout the assessment process. This might be via email or telephone.

Decision

You will be advised of the decision by email.

If you’re approved the email will specify:

  • the date the decision was made
  • which governance responsibility the determination relates to
  • the length of time the determination is in force 

If you’re not approved the email will specify: 

  • why your application was not approved
  • what your review rights are
  • how to apply for a reconsideration of the decision and the process 
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Acknowledgement of Country

In the spirit of reconciliation, the Aged Care Quality and Safety Commission acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. We pay our respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples.