A global Microsoft outage is currently impacting some of the Commission's services and systems. Our Customer Contact Centre is unaffected - you can call us on 1800 951 822 or lodge a complaints form via our website. Please note that our response times may be slightly delayed due to the current systems impact. Currently our email systems are down. If you need to contact the Commission on any urgent aged care regulatory matter, please call us on 1800 951 822.

Aged Care Quality Standards wheel

Numbers white text in blue circles. Red centre circle: 1, icon: person with heart in cog, 'Consumer dignity and choice'; left of centre: 2, yellow wedge, icon: 3 people at a table, 'Ongoing assessment and planning with consumers'; clockwise: 3, blue, soap, container with lid and 2 leaves, 'Personal care and clinical care'; 4, purple, teapot and cup with text bubble, 'Services and supports for daily living'; 5, grey, house, 'Organisation's service environment'; 6, orange, conversation box with happy, average
 

Acknowledgement of Country

In the spirit of reconciliation, the Aged Care Quality and Safety Commission acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. We pay our respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples. 

Aboriginal and Torres Strait Islander readers are advised that content on this website may contain images of deceased persons.