Residential care visitor access survey report (March 2021) - PDF (PDF 498.41 KB)
Residential care visitor access survey report (March 2021) - PDF (PDF 498.41 KB)
Residential care visitor access survey report (March 2021) - PDF (PDF 498.41 KB)
Complaints about aged care services last month
826
New complaints received last month
1,826
Open complaints being worked on
821
Complaints closed last month*
*some complaints closed may have been
received in previous months
92%
Enquiries finalised within 7 days
72%
Complaints finalised within 60 days
71%
Customer survey responses with rating of satisfied or higher*
87%
Complaints finalised with a positive outcome for complainant