24 March 2023
Following our successful roundtable series in 2022, the Enriching Life Through Care National Roundtable Program Final Report details key observations and learnings generously shared by more than 320 representatives from a diverse range of residential, in-home and community aged care services.
The roundtables gave us an opportunity to connect with senior sector leaders and hear directly how providers are responding to consumer expectations for a different and better aged care experience. The forums also provided a valued networking opportunity for participants.
The roundtable discussions focused on 3 aspects: understanding and enabling a great aged care experience; measuring performance in aged care; and, engaging with continuous improvement. The report provides an excellent summary and highlights many areas of common ground across the sector.
Importantly, the roundtables provided greater insight into providers’ experiences of engaging with the Commission. These observations are detailed in the report under 4 themes together with the steps we are taking in response:
- Connecting with the Commission and sharing good practice
- Building capability through communication and education
- Re-accreditation audits for residential aged care and quality audits for home services
- Reflecting back how we understand sector performance.
We welcome your feedback on the report at firstname.lastname@example.org.
The Enriching life through care – case studies report, released with the final report, showcases practical and creative examples shared by participants on how providers are transforming the aged care experience for older Australians.
We encourage providers to continue to share examples of good practice as part of our collective efforts to support ongoing capability uplift and innovation. You can keep up to date with new initiatives and share your experiences and learnings on our Consultation and Engagement hub.