Please note: This document has been updated to reflect the new requirements that were introduced when the Serious Incident Response Scheme launched on 1 April 2021.
For more information, visit Aged Care Quality Standards
Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.
Please note: This document has been updated to reflect the new requirements that were introduced when the Serious Incident Response Scheme launched on 1 April 2021.
For more information, visit Aged Care Quality Standards
*some complaints closed may have been
received in previous months