The Charter of Aged Care Rights (the Charter) sets out the rights of all people receiving Government-subsidised aged care services. The Charter applies regardless of the type of care or service.
The Charter makes it easy to understand what quality care looks like. It also gives clear expectations about the services supplied by aged care providers. The Charter is a requirement of the Aged Care Act 1997.
Watch our video explaining the Charter.
As a person using aged care, I have the right to:
- safe and high-quality care and services
- be treated with dignity and respect
- have my identity, culture and diversity valued and supported
- live without abuse and neglect
- be informed about my care and services in a way I understand
- access all information about myself, including information about my rights, care and services
- have control over and make choices about my care and personal and social life, including where the choices involve personal risk
- have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions
- my independence
- be listened to and understood
- have a person of my choice, including an aged care advocate, support me or speak on my behalf
- complain free from reprisal and have my complaints dealt with fairly and promptly
- personal privacy and to have my personal information protected
- exercise my rights without it adversely affecting the way I am treated.
- comply with the Aged Care Quality Standards
- help people using aged care understand their rights about the services they receive
- help people using aged care understand their rights under the Charter
- make sure people using aged care or their representatives are given a reasonable opportunity to sign the Charter
- sign and give the person receiving care a copy of the charter (representatives can also receive a copy)
- keep a record of the Charter given to the person receiving care.
Asking the person using aged care to sign the Charter allows them to acknowledge they have received and understood the Charter. People using aged care don't have to sign the Charter. They can receive aged care whether they sign it or not.
- Charter of Aged Care Rights poster (PDF, 249.38 KB)
- Charter of Aged Care Rights in 18 languages
- Charter of Aged Care Rights - template for signing in 18 languages
The Older Persons Advocacy Network (OPAN) also has resources to help you understand the Charter.
If you have a concern about the care you or someone else is receiving, you can Make a complaint.