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Quality indicators

The National Aged Care Mandatory Quality Indicator Program (the QI Program) helps aged care residential providers improve their service.

Through the program, residential providers can compare performance against national results and identify trends. 

They submit data every 3 months against these indicators: 

  • pressure injuries
  • physical restraint
  • unplanned weight loss
  • falls and major injury
  • medication management
  • activities of daily living
  • incontinence care 
  • hospitalisation 
  • workforce 
  • consumer experience 
  • quality of life.

Providers submit data through the My Aged Care portal. The deadline is the 21st of the month following each quarter. 

Note: if a commercial benchmarking company submits data on behalf of a service, the provider is responsible for accuracy and timeliness.

The Australian Institute of Health and Welfare publishes quarterly program data.

Our role 

Through the QI Program, we:

  • educate residential providers 
  • check and encourage compliance 
  • integrate data into regulatory activities.

The Department of Health and Aged Care holds the policy functions for the program.

More information

Contact us:

For help with submitting data, contact My Aged Care on 1800 836 799 (8 am to 8 pm Monday to Friday, 10 am to 2 pm Saturday).

For information on quality indicators, see the QI Program Manual 3.0 – Part A

For more on the program, visit the Department of Health and Aged Care's program resources.

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