Assessment contacts are activities conducted by the Commission to monitor the quality of care and services provided by providers of aged care services.
An assessment contact may occur for either or both of the following purposes:
- to assess performance against the Aged Care Quality Standards in relation to a service
- to monitor the quality of care and services provided through a service.
The Commission takes a risk-based and proportionate approach to determining the arrangements for assessment contacts, this includes determining when an assessment contact will be conducted and for what purposes.
For more information about the Commission’s processes and responsibilities in relation to assessment contacts with accredited services, previously accredited services and home services, refer to Regulatory Bulletin – Assessment contacts in residential and home services.
National Aboriginal and Torres Strait Islander Flexible Aged Care Program services will have assessment contacts under the National Aboriginal and Torres Strait Islander Flexible Aged Care Program guidelines (Quality review guidelines).
Commission Act and Rules
From 1 January 2020, the Aged Care Quality and Safety Commission Rules 2018 (Commission Rules) have changed. For information about key changes for providers, please see our Commission Act and Rules page.
- See Information for providers – Initial documents requested during performance assessments in residential services.
- See Risk-based questions that will be asked on commencement of a performance assessment.