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Initial documents requested during performance assessments in residential services

Every performance assessment at a residential service begins with an entry meeting between the person in charge at the service and the Assessment Team. 

The Assessment Team will request certain key documents during the entry meeting. The key documents are likely to be accessible by the person in charge at the service at any time.

This information sheet outlines the key documents that will be requested during the entry meeting. Being aware of the expectation to produce key documents will assist providers to prepare for a performance assessment and to discuss with service management how these documents will be produced on request.

Making these documents available to the Assessment Team will optimise their time on site and support an efficient and effective performance assessment against the Quality Standards. The information also helps the team to identify consumers and staff to speak with and to understand your service.

These documents may be provided to the Assessment Team during the entry meeting. It is the Commission’s expectation that they are made available within one hour of the conclusion of the meeting so as not to compromise planning and delay the conduct of the performance assessment. 

Other documents relevant to the performance assessment will continue to be requested by the Assessment Team at various points during the performance assessment.

Tuesday, 11 February 2020 - 3:32pm