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Initial documents requested during performance assessments in residential services

Every performance assessment at a residential service begins with an entry meeting between the person in charge at the service and the Assessment Team.

The Assessment Team will request certain key documents during the entry meeting.

This information sheet outlines the key documents that the Assessment Team will request at the commencement of a performance assessment for site audits, review audits and some assessment contacts where performance against the Aged Care Quality Standards (Quality Standards) is being assessed.

The key documents are likely to be accessible by the person in charge at the service at any time. Being aware of the expectation to produce key documents will assist providers to prepare for a performance assessment and to discuss with service management how these documents will be produced on request.

Making these documents available to the Assessment Team will optimise their time on site and support an efficient and effective performance assessment against the Quality Standards. The information also helps the team to identify consumers and staff to speak with and to understand your service.

These documents may be provided to the Assessment Team during the entry meeting if available. If not, it is the Commission’s expectation that they are made available within one hour following the conclusion of the entry meeting.

Other documents relevant to the performance assessment will continue to be requested by the Assessment Team at various points during the performance assessment.

The Assessment Team will also ask risk-based questions on commencement of the performance assessment. A list of the current risk-based questions for both residential and home services are available on this website.


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