The Aged Care Quality and Safety Commission has developed resources to support providers during the COVID-19 pandemic. These resources include Outbreak management guidance, Lessons learned by aged care providers experiencing outbreaks of COVID-19 in Victoria, Visitor access for residential aged care services, Infection control spot checks, and COVID-19 (coronavirus) information.
Outbreak management guidance
Practical guidance to support COVID-19 outbreak management planning and preparation in residential aged care facilities.
Lessons learned from COVID-19 outbreaks in 2021
The Commission has developed a resource for providers, What we learned from COVID-19 outbreaks in 2021, which summarises key learnings and observations from more than 350 COVID-19 outbreaks at residential aged care services across Australia.
Lessons learned by aged care providers experiencing outbreaks of COVID-19 in Victoria
The second wave of elevated community transmission of COVID-19 in Victoria, which started in late June 2020, presented a significant risk to residents and staff at local residential aged care services.
Many lessons were learned by providers whose residential services experienced an outbreak, and those lessons have been captured in a resource compiled by the Commission – ‘We saw the best in people: Lessons learned by aged care providers experiencing outbreaks of COVID-19 in Victoria, Australia’.
Being ready for a COVID-19 outbreak webinar
We hosted a webinar on 30 August 2021 that revisited some foundation steps providers of residential aged care can take to be ready for a COVID-19 outbreak. We also discussed the changing context of COVID in 2021.
Infection prevention and control leads
A fact sheet providing updated information for providers of aged care on effective infection prevention and control capability.
Visitor access for residential aged care services
This fact sheet provides information for residential aged care providers on supporting visitations to residential aged care consumers while COVID-19 remains an ongoing risk.
The impacts of the COVID-19 pandemic on the aged care sector in 2020 have been significant. The risk of transmission of COVID-19 has necessitated restrictions on visitors accessing residential aged care services.
As we transition into the 'COVID-19 normal world', we have updated our visitor restrictions page to provide information and resources for approved providers, aged care residents, and their families to safely manage visitor access.
Regular updates will be made to the material, so please review regularly.
Commissioner’s letter to approved providers
On Monday 7 December 2020, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to all approved providers outlining:
- what a COVID-normal world looks like and how it will operate
- the importance of visitors to the health and well-being of aged care residents
- the Commission’s expectations that all approved providers will safely manage visitors at residential aged care facilities.
Infection control spot checks
Under the Aged Care Quality Standards (Quality Standards) in the Aged Care Act 1997, every aged care provider is responsible for ensuring that they have sufficient staff with the necessary knowledge and skills to provide safe, respectful, and quality care and services.
Providers are also responsible for ensuring that staff have the necessary training, including in infection control practices and procedures, and in the appropriate use of personal protective equipment (PPE) including gloves, face masks, face shields, and gowns.
See the latest COVID-19 updates from the Commission and find an explanation of the Commission's regulatory response to the COVID-19 situation.