The transition to the new Act affects these complaints, enquiries and information activities:
- reportable incidents under the Serious Incident Response Scheme
- complaints about the quality of aged care
Reportable incidents
The Transition Rules will describe how we will manage reportable incidents on and after Transition Day. The Department is still developing the Transition Rules.
Watch this space for information on how changes to reportable incidents might affect you after Transition Day.
Complaints
The Transition Rules will describe how we will manage and resolve complaints on and after Transition Day. The Department is still developing the Transition Rules.
Watch this space for information on how changes to complaints might impact you after Transition Day.
