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Standard 1. Consumer dignity and choice

Standard 1 icon: person next to a cog with a heart

Download Guidance and Resources - Standard 1 (PDF, 496.31 KB)

Consumer outcome

(1) I am treated with dignity and respect, and can maintain my identity. I can make informed choices about my care and services, and live the life I choose.

Organisation statement

(2) The organisation:

(a) has a culture of inclusion and respect for consumers; and

(b) supports consumers to exercise choice and independence; and

(c) respects consumers’ privacy.

Assessment against this Standard

For each of the requirements, organisations need to demonstrate that they:

  • understand the requirement
  • apply the requirement, and this is clear in the way they provide care and services
  • monitor how they are applying the requirement and the outcomes they achieve
  • review outcomes and adjust their practices based on these reviews to keep improving.
Tuesday, 17 August 2021 - 1:27pm