Complaints about aged care services report
Publication date
This resource provides reports on complaints about aged care services, offering insights for providers to improve complaint handling. It includes data, case studies, and guided questions to help providers address concerns in both residential and home care settings, supporting better outcomes for people receiving care.
This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.
External Link
Key Theme
Feedback and complaints management system
Standard
2: The Organisation
Outcomes
2.6a: Complaints and feedback management for aged care workers
2.6b: Complaints and feedback management for individuals
