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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.

Displaying 21 to 40 of 177 result(s)
/quality-standards/participating-consumers

Participating with consumers

Fact sheet
Last Updated

This resource provides information sheets for residents, families, and carers to support decision-making in residential aged care. Covering topics such as pain management, falls, and medicines, it promotes health literacy, enabling consumers to engage in discussions and report care issues effectively.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Key Theme
Assessment and planning, Care coordination and transitions, Medication management, Clinical safety, Delivering comprehensive care and services, Palliative and end of life care
Standard
3: The Care and Services, 5: Clinical Care
Outcomes
3.1 Assessment and planning, 3.4: Planning and coordination of funded aged care services, 5.3: Safe and quality use of medicines, 5.5: Safety of clinical care services, 5.6 Cognitive impairment  , 5.7: Palliative care and end-of-life care
Participating with consumers
/quality-standards/pressure-injury-prevention-resources-clinicians

Pressure injury prevention - Resources for clinicians

Guidance

This resource provides education and tools for clinicians on pressure injury prevention, including risk assessment, prevention strategies, and management protocols. It offers flowcharts, classifications, and case examples to support consistent care. This resource applies to healthcare contexts outside of aged care.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Key Theme
Clinical safety
Standard
5: Clinical Care
Outcomes
5.5: Safety of clinical care services
Pressure injury prevention - Resources for clinicians
/quality-standards/nutrition-and-hydration-eating-well-prevent-falls

Nutrition and hydration - Eating well to prevent falls

Guidance

This resource provides specifications for adult diets tailored to inpatient use in NSW hospitals, including allergy-specific and therapeutic requirements. Although intended for inpatients, it can serve as general guidance for dietitians and food service providers in creating meal plans for diverse health needs. This resource applies to healthcare contexts outside of aged care.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Key Theme
Clinical safety
Standard
5: Clinical Care
Outcomes
5.5: Safety of clinical care services
Nutrition and hydration - Eating well to prevent falls
/quality-standards/my-healthy-home-home-health-factsheet-series

My healthy home: home health factsheet series

Fact sheet
Published date

This resource offers accessible health information for Aboriginal and Torres Strait Islander people on preventing illness in the home. It includes room-based fact sheets with actions to improve environmental health, available as individual sheets or a workbook. This resource includes state-specific information and therefore its applicability and usefulness may be limited.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment, Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.1a: Environment – services delivered in the individual’s home, 4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
My healthy home: home health factsheet series
/quality-standards/management-peripheral-intravenous-catheters-clinical-care-standard

Management of Peripheral Intravenous Catheters Clinical Care Standard

Guidance
Published date

This resource is the Australian Commission on Safety and Quality in Health Care's Clinical Care Standard for the management of Peripheral Intravenous Catheters (PIVCs), aiming to reduce complications and improve care quality. It includes quality statements on PIVC assessment, insertion, maintenance, and removal, supporting best practices in all healthcare settings. The standard applies to all contexts where PIVCs are used, with the term ‘patients’ encompassing people across various healthcare settings, including hospitals, emergency services, and community care. 

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Management of Peripheral Intravenous Catheters Clinical Care Standard
/quality-standards/resource-sheets-workers-social-emotional-and-cultural-wellbeing-online-resources-aboriginal-and-torres-strait-islander-people

Resource sheets for workers – Social, emotional and cultural wellbeing online resources for Aboriginal and Torres Strait Islander People

Guidance

This resource offers a collection of topic-based resource sheets for workers, covering wellbeing issues relevant to Aboriginal and Torres Strait Islander communities. It includes information on topics like alcohol, anxiety, cultural identity, depression, and trauma. The resources consist of videos, fact sheets, podcasts, apps, and websites to support practitioners and the wellbeing workforce.

Author
External resource
Key Theme
Clinical safety, Assessment and planning, Person-centred care
Standard
5: Clinical Care, 3: The Care and Services, 1: The Individual
Outcomes
5.5: Safety of clinical care services, 1.1: Person-centred care, 3.1 Assessment and planning
Resource sheets for workers – Social, emotional and cultural wellbeing online resources for Aboriginal and Torres Strait Islander People
/quality-standards/nsqhs-standards-implementation-guide-action-311-aseptic-technique

NSQHS Standards Implementation guide for Action 3.11 Aseptic Technique

Fact sheet
Published date

This resource is an implementation guide designed to help health service organisations meet the requirements of Action 3.11 on aseptic technique under the NSQHS Standards. It outlines how to identify procedures requiring aseptic technique, assess workforce competence, provide relevant training, and monitor compliance. It aims to reduce healthcare-associated infections, ensuring safer care delivery, particularly relevant to aged care providers.This resource may apply to healthcare contexts outside of aged care.

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
NSQHS Standards Implementation guide for Action 3.11 Aseptic Technique
/quality-standards/fact-sheet-oral-health-care-adult-inpatients

Fact sheet - Oral health care for adult inpatients

Fact sheet

This resource provides guidance on oral health care for adult inpatients, aligning with the Comprehensive Care Standard. It outlines the importance of oral health assessment, daily care, infection control, and discharge planning to prevent adverse outcomes such as infections, dehydration, and malnutrition, enhancing patient experience and care quality. 

Author
External resource
Key Theme
Clinical safety
Standard
5: Clinical Care
Outcomes
5.5: Safety of clinical care services
Fact sheet - Oral health care for adult inpatients
/quality-standards/covid-19-resource-kit

COVID-19 resource kit

Fact sheet, Guidance
Last Updated

This resource kit provides downloadable tools for businesses, including aged care, to manage COVID-19 risks. It includes checklists, posters, and infographics covering hygiene, physical distancing, cleaning, and response actions if a worker contracts COVID-19. These materials help workplaces implement safe practices and reduce the spread of the virus.

Author
External resource
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
COVID-19 resource kit
/quality-standards/translated-resources-sexually-transmissible-infections

Translated resources on sexually transmissible infections

Fact sheet, Video
Last Updated

This resource provides translated videos, fact sheets, and posters from the Beforeplay campaign to educate multicultural communities about sexually transmissible infections (STIs). It promotes STI testing, safe sex practices, and includes materials in multiple languages to improve accessibility and encourage conversations around sexual health.

Author
Department of Health, Disability and Ageing
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Translated resources on sexually transmissible infections
/quality-standards/standard-and-transmission-based-precautions-posters

Standard and transmission-based precautions posters

Poster
Published date

This resource includes posters outlining standard and transmission-based precautions for infection control. It provides guidance on preventing healthcare-associated infections through hand hygiene, appropriate use of personal protective equipment (PPE), and environmental cleaning. These posters support staff in implementing best practices for infection prevention across care settings, including aged care facilities. 

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Standard and transmission-based precautions posters
/quality-standards/covid-19-information-workplaces-aged-care

COVID-19 Information for workplaces - Aged care

Guidance
Last Updated

This resource provides work health and safety (WHS) guidance for the aged care industry during COVID-19. It includes information on employer responsibilities, safe workplace practices, and compliance with public health directions. It supports aged care providers in managing COVID-19 risks across various settings, including residential, respite, and in-home care services.

Author
External resource
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
COVID-19 Information for workplaces - Aged care
/quality-standards/respiratory-syncytial-virus-rsv

Respiratory syncytial virus (RSV)

Guidance
Last Updated

This resource explains respiratory syncytial virus (RSV), a common and highly contagious virus that affects the airways and lungs. It outlines symptoms, prevention, and potential complications, especially for young children and older adults. It also provides information on diagnosis, treatment, and recently approved vaccines for at-risk groups.

Author
External resource
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Respiratory syncytial virus (RSV)
/quality-standards/resources-sexually-transmissible-infections

Resources on sexually transmissible infections

Fact sheet, Video
Last Updated

This resource offers materials from the Beforeplay campaign to raise awareness about sexually transmissible infections (STIs). It provides videos, fact sheets, and posters aimed at educating people on STI prevention, testing, and protection, with tailored resources for various groups including young people, couples, and healthcare professionals. 

Author
Department of Health, Disability and Ageing
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Resources on sexually transmissible infections
/quality-standards/national-hand-hygiene-initiative-nhhi

National Hand Hygiene Initiative – NHHI

Tool
Last Updated

This resource provides an overview of the National Hand Hygiene Initiative (NHHI), aimed at preventing infections in healthcare settings through effective hand hygiene practices. It offers tools, training, and data for hand hygiene compliance, supporting healthcare providers in reducing contamination risks and improving patient safety. 

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
National Hand Hygiene Initiative – NHHI
/quality-standards/infection-prevention-and-control-systems

Infection prevention and control systems

Guidance
Last Updated

This resource provides a detailed overview of infection prevention and control systems in healthcare settings. It highlights the use of standard and transmission-based precautions, hand hygiene, aseptic techniques, and workforce immunisation. The document outlines strategies to reduce infection risks and maintain clean, safe environments, ensuring comprehensive infection control management​. 

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Infection prevention and control systems
/quality-standards/infection-prevention-and-control-advisory-committee

Infection Prevention and Control Advisory Committee

Guidance
Last Updated

This resource outlines the role of the Infection Prevention and Control (IPC) Advisory Committee. The committee provides strategic advice to support national initiatives related to infection prevention and control, focusing on compliance with safety standards, infection surveillance, and improving engagement with clinicians and consumers to enhance IPC practices​. 

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
Infection Prevention and Control Advisory Committee
/quality-standards/covid-19-information-workplaces-general

COVID-19 Information for workplaces - General

Guidance
Last Updated

This resource provides guidance on minimising the spread of COVID-19, including aged care settings. It outlines vaccine information, risk assessments, physical distancing, hygiene and rapid antigen testing in the workplace. It also contains key resources such as signage, posters and translated information.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment, Infection prevention and control
Standard
4: The Environment
Outcomes
4.1b: Environment – services delivered other than in the individual’s home, 4.2: Infection prevention and control
COVID-19 Information for workplaces - General
/quality-standards/older-people-and-falls

Older people and falls

Guidance
Last Updated

This resource provides information on the causes, treatments, and prevention of falls in older people. It outlines risk factors, such as home hazards and health conditions, and offers practical tips for reducing falls, including lifestyle changes, home modifications, and medical assessments. The document emphasises the importance of fall prevention in aged care settings.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment, Clinical safety
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.1a: Environment – services delivered in the individual’s home, 5.5: Safety of clinical care services
Older people and falls
/quality-standards/chronic-obstructive-pulmonary-disease-clinical-care-standard

Chronic Obstructive Pulmonary Disease Clinical Care Standard

Guidance
Published date

This Australian Commission on Safety and Quality in Health Care clinical care standards provides guidelines for managing chronic obstructive pulmonary disease (COPD) to reduce hospitalisations and improve outcomes. It includes quality statements, care indicators, and palliative care considerations to support best practices and enhance the quality of life for people with COPD. This resource may apply to healthcare contexts outside of aged care. 

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Clinical safety
Standard
5: Clinical Care
Outcomes
5.5: Safety of clinical care services
Chronic Obstructive Pulmonary Disease Clinical Care Standard