Quality Standards Resource Centre

This resource provides a module designed to help aged care chefs and cooks manage the nutritional needs and food preferences of culturally diverse populations. It focuses on supporting cultural traditions, involving people in menu planning, and enhancing engagement during meals. The module offers practical skills, recipes, and continuous access to resources, promoting inclusivity in aged care dining service.

This resource provides guidance on nutrition for people in palliative care. It highlights the importance of prioritising comfort and quality of life over nutritional intake. It discusses oral intake, artificial hydration, and medically assisted nutrition, emphasising communication with families and cultural considerations when managing nutrition and hydration at the end of life.

This resource focuses on culturally inclusive food and nutrition practices in aged care settings. It outlines the importance of considering cultural, religious, and personal food preferences when preparing meals. The guide suggests involving people in menu planning, conducting regular dietary assessments, and providing culturally appropriate meals and utensils. The resource also highlights the value of celebrating cultural events and ensuring meals meet both nutritional needs and cultural expectations.

This resource provides a quick reference guide for approved aged care providers on collecting and reporting data related to unplanned weight loss as part of the National Aged Care Mandatory Quality Indicator Program. It outlines reporting requirements for significant and consecutive unplanned weight loss and offers guidance on how to track and submit data quarterly. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource offers free online training modules designed to improve food experiences for older people in aged care. The modules cover topics such as creating appetising meals, food presentation, and supporting nutrition and hydration. The program is intended for cooks, chefs, and aged care providers to enhance the quality of food service in care settings.

This resource offers guidance for aged care providers on implementing continuous quality improvement processes. It explains the ‘Plan, Do, Check, Act’ model to monitor and enhance care quality, using data and feedback to address issues. It also provides practical examples and tools to support providers in improving care and meeting regulatory requirements. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on open disclosure in healthcare, explaining what people should expect if harm occurs during care. It includes fact sheets in various languages and outlines how to prepare for open disclosure discussions. The resource aims to support transparent communication and improve care safety across healthcare settings, including aged care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Financial and Prudential Monitoring, Compliance and Intervention Framework for aged care providers. It aims to enhance financial transparency, requiring stricter reporting, oversight, and adherence to prudential standards. The framework helps ensure financial stability, protects refundable accommodation deposits, and supports the continuity of care in residential aged care. It includes phased implementation and future regulatory changes.

This resource provides user guides, quick reference materials, and videos to support aged care providers in using the Government Provider Management System (GPMS). It covers essential tasks such as managing user details, financial reporting, and service information. The GPMS ensures accurate and efficient data management for regulatory compliance and operational oversight in aged care services. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides an overview of the Government Provider Management System (GPMS), designed to simplify access to and reporting of information by aged care providers to the government. It includes user guides, fact sheets, and troubleshooting support for managing organisational details, notifications, and financial reporting in compliance with aged care requirements. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information and templates for the Quarterly Financial Report (QFR), required for approved aged care providers. It includes data definitions, templates, frequently asked questions, and guidance for reporting on finances, labour costs, and other operational data. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on the National Aged Care Mandatory Quality Indicator Program (QI Program). The program gathers data on 11 quality indicators from residential aged care services to enhance care standards and outcomes for residents. It includes resources, quick guides, consultation papers, and surveys for improving quality indicators in both residential and in-home aged care services. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides discussion notes to improve the food, nutrition, and dining experience in aged care settings. It includes reflective questions for corporate teams and care staff, focusing on governance, resident choice, oral health, and support for those with swallowing difficulties. The resource promotes continuous improvement and quality care through group discussions. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This poster serves as a resource for aged care staff to recognise and respond to signs of oral pain in residents. It provides guidance on identifying mouth and tooth pain and taking appropriate action to address these issues. The poster is available for download and use in residential aged care settings. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This page provides guidance for residential aged care services on managing choking risks. It advises 24/7 first aid capabilities, staff training on choking incidents, the use of suction devices, and understanding that advance care directives do not prevent the administering of first aid. The alert also recommends collaborating with speech pathologists, documenting discussions, and managing choking events through incident review and support. 

This resource provides information and support for aged care providers to improve food, nutrition, and dining services. It includes guidance on meeting nutritional standards, promoting resident choice, and ensuring a positive dining experience. The resource also offers tools for monitoring food quality, addressing dietary needs, and enhancing overall meal service delivery. This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards. 

This resource provides guidance for aged care workers on improving food, nutrition, and dining experiences for residents. It covers meal preparation, resident engagement in food choices, safe food handling, and the importance of nutrition in promoting wellbeing. The resource offers practical tips for ensuring meals meet individual dietary needs and preferences. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

Organisations or persons must complete the Audit Evidence Collection Tool (AECT) – Registration as part of the initial registration audit. This is compulsory for organisations or persons applying for registration in categories 4, 5 and 6 from 1 November 2025.

The registration audit helps us to understand if the organisation or person can conform with the related strengthened Aged Care Quality Standards. 

We use this tool to collect evidence about:

Providers must complete the Audit Evidence Collection Tool (AECT) – Renewal as part of a renewal audit in registration categories 4, 5 and 6. This is compulsory for providers from 1 November 2025.

Providers only need to complete this tool once as part of the audit program.

The renewal audit helps us to understand if the provider can conform with the related strengthened Aged Care Quality Standards.

We use this tool to collect evidence about:

• your systems and processes
• how you deliver high-quality care to older people.

Providers must complete the Audit Evidence Collection Tool (AECT) – Variation as part of a variation audit, where they are asking to add categories 4, 5 or 6 to their registration. This is compulsory for providers from 1 November 2025.

The variation audit helps us to understand if the provider can conform with the related strengthened Aged Care Quality Standards. 

We use this tool to collect evidence about:

• the systems and processes you will establish
• how you will deliver high-quality care to older people.