Quality Standards Resource Centre

This resource offers guidance for aged care providers on implementing continuous quality improvement processes. It explains the ‘Plan, Do, Check, Act’ model to monitor and enhance care quality, using data and feedback to address issues. It also provides practical examples and tools to support providers in improving care and meeting regulatory requirements. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on open disclosure in healthcare, explaining what people should expect if harm occurs during care. It includes fact sheets in various languages and outlines how to prepare for open disclosure discussions. The resource aims to support transparent communication and improve care safety across healthcare settings, including aged care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Financial and Prudential Monitoring, Compliance and Intervention Framework for aged care providers. It aims to enhance financial transparency, requiring stricter reporting, oversight, and adherence to prudential standards. The framework helps ensure financial stability, protects refundable accommodation deposits, and supports the continuity of care in residential aged care. It includes phased implementation and future regulatory changes.

This resource provides user guides, quick reference materials, and videos to support aged care providers in using the Government Provider Management System (GPMS). It covers essential tasks such as managing user details, financial reporting, and service information. The GPMS ensures accurate and efficient data management for regulatory compliance and operational oversight in aged care services. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides an overview of the Government Provider Management System (GPMS), designed to simplify access to and reporting of information by aged care providers to the government. It includes user guides, fact sheets, and troubleshooting support for managing organisational details, notifications, and financial reporting in compliance with aged care requirements. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information and templates for the Quarterly Financial Report (QFR), required for approved aged care providers. It includes data definitions, templates, frequently asked questions, and guidance for reporting on finances, labour costs, and other operational data. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on a mental health program for Aboriginal and Torres Strait Islander people. It includes funding for culturally appropriate mental health services, offering psychological therapies, complex care, and clinical coordination. The program integrates with other services such as drug and alcohol support and suicide prevention initiatives. 

This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines common barriers faced by diverse groups in accessing aged care services, including communication challenges, social isolation, experiences of trauma, grief and loss, and social exclusion. It provides guidance on addressing these issues to make sure equitable access to services for all older people.

This resource includes a series of YouTube videos developed by the Aged Care Quality and Safety Commission. Australian First Nations older people discuss good quality, culturally appropriate and safe aged care, including person-centred care, rights and how to speak up about care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource is about the Silver Rainbow project to improve the experiences of LGBTI people as they age and enter aged care. The resource offers resources and training information to support the health and wellbeing of LGBTIQ+ older people. It also includes relevant reports and papers, such as government submissions.

This resource provides information on the National Aged Care Mandatory Quality Indicator Program (QI Program). The program gathers data on 11 quality indicators from residential aged care services to enhance care standards and outcomes for residents. It includes resources, quick guides, consultation papers, and surveys for improving quality indicators in both residential and in-home aged care services. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Partnerships in Care (PiC) programme, which encourages family and friends to support companionship and care for people in aged care, even during outbreak situations. It provides guidance on infection control, visitation protocols, and formal engagement with care activities to enhance resident well-being in a safe, structured manner. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This video explains what person-centred care means and how you can work with your provider to achieve it. 

A visual guide for conversations between providers/workers and older people about aged care. It includes notes for providers/workers to help guide the conversation.

Organisations or persons must complete the Audit Evidence Collection Tool (AECT) – Registration as part of the initial registration audit. This is compulsory for organisations or persons applying for registration in categories 4, 5 and 6 from 1 November 2025.

The registration audit helps us to understand if the organisation or person can conform with the related strengthened Aged Care Quality Standards. 

We use this tool to collect evidence about:

Providers must complete the Audit Evidence Collection Tool (AECT) – Renewal as part of a renewal audit in registration categories 4, 5 and 6. This is compulsory for providers from 1 November 2025.

Providers only need to complete this tool once as part of the audit program.

The renewal audit helps us to understand if the provider can conform with the related strengthened Aged Care Quality Standards.

We use this tool to collect evidence about:

• your systems and processes
• how you deliver high-quality care to older people.

Providers must complete the Audit Evidence Collection Tool (AECT) – Variation as part of a variation audit, where they are asking to add categories 4, 5 or 6 to their registration. This is compulsory for providers from 1 November 2025.

The variation audit helps us to understand if the provider can conform with the related strengthened Aged Care Quality Standards. 

We use this tool to collect evidence about:

• the systems and processes you will establish
• how you will deliver high-quality care to older people.

Providers must complete this tool as part of a renewal audit in registration categories 4 and 5. 

We will identify a targeted sample of care delivery locations (Category 4 & 5). You will be notified of this sample and the CDECT – Care delivery location must only be completed for these targeted sample locations. 

We use this tool to collect evidence about care and services delivered in a home or community setting.

Providers must complete this tool as part of a renewal audit in registration category 6. 

The CDECT – Residential must be completed once for each category 6 service. 

We use this tool to collect evidence about the residential care home.

This guide helps you prepare for and take part in a renewal of registration audit.

It describes:

• the purpose of audits and how they inform (help us make) registration decisions
• the 3 stages of the audit process (initiation, delivery, reporting)
• what to expect and what to do at each stage
• the types of evidence we consider during audits
• how we define our audit ratings
• the audit tools we use
• other relevant resources.