Quality Standards Resource Centre

This resource provides information on a free translation and interpreting service funded by the government for aged care providers. It supports effective communication with older people from diverse backgrounds, offering language translation, sign language, and captioning services to enhance accessibility and inclusivity in aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance on workplace emergencies. It includes information about what to do if there's an emergency at your workplace, types of emergencies, evacuation procedures and more. It highlights the importance of being aware of people's needs in an emergency situation and considering vulnerable people when developing an evacuation plan.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides practical tools for aged care governing bodies and executives to support governance processes. It includes templates for audit planning, risk management, performance reporting, and compliance monitoring, helping providers ensure effective oversight and decision-making aligned with the Aged Care Quality Standards​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides vaccination guidelines for people in occupations with increased risk of exposure to vaccine-preventable diseases. It outlines recommended vaccinations for healthcare workers, carers, emergency services, and others in high-risk environments. The document supports the development of vaccination policies and programs to protect workers and the people they serve. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines support available for aged care providers in flood-affected regions. It includes guidance on emergency management, workforce arrangements, access to medical supplies, and disaster relief funding. The document also provides state-specific emergency contacts and resources to help maintain service continuity during and after floods. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides an overview of the support and programs available for Australia's health workforce, including doctors, nurses, allied health professionals, and mental health workers. It highlights incentives, training, and initiatives to address workforce shortages, particularly in rural and remote areas, ensuring Australians receive the care they need across the country. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource explains requirements for Home Care Agreements in the Home Care Packages Program, detailing the roles of providers and care recipients, fees, and service terms. It emphasises collaboration to make sure agreements are clear, fair, and reviewed regularly, supporting person-centred care in home settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This guide is about how to support people living with dementia to maintain good nutrition and enjoy positive dining experiences. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides a summer clinical alert for aged care providers, focusing on safeguarding older people during extreme heat. It includes guidance on identifying vulnerable people, creating action plans, monitoring hydration, and recognising heat-related illnesses. It helps providers prepare for heatwaves and protect those in care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides Serious Incident Response Scheme (SIRS) insights reports, offering case study examples and data to help aged care providers improve incident management practices. The reports feature learnings from incidents such as unexplained absences and unreasonable use of force, helping providers assess their own practices and enhance care quality​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource explains the star rating system for residential aged care homes, which helps people make informed care decisions. It outlines ratings based on compliance, quality measures, residents’ experiences, and staffing minutes. Providers are evaluated on their performance, with ratings updated daily to reflect changes in compliance. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource explains Incident Management Systems (IMS) used in aged care to record, manage, and respond to incidents. It provides guidance on building a safety culture, recording and analysing incidents, and implementing steps to prevent reoccurrences, supporting continuous improvement in care delivery. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Serious Incident Response Scheme (SIRS), which helps reduce abuse and neglect of older people in aged care services. It mandates that Commonwealth-subsidised aged care providers implement systems to manage and prevent serious incidents. Providers must report incidents such as abuse, neglect, and unlawful contact, ensuring older people’s safety and wellbeing. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance for aged care assessors and service providers on accessing and using the My Aged Care portals. It outlines steps for setting up secure access through authentication methods, managing organisation information, and creating staff accounts, supporting efficient service delivery and assessment processes. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the principles for managing independence and conflicts of interest in aged care provider governance. It includes guidance on maintaining impartiality, identifying potential conflicts, and implementing conflict-of-interest policies. It helps providers ensure that decisions are made in the best interests of people receiving care​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on how aged care providers should respond to serious incidents, ensuring the safety, health, and wellbeing of people in care. It outlines mandatory reporting requirements for incidents such as abuse, neglect, or financial coercion under the Serious Incident Response Scheme (SIRS), aiming to promote transparency and accountability in aged care settings. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides an introduction to the Serious Incident Response Scheme (SIRS), outlining its role in managing and reporting serious incidents in aged care. It includes guidance on incident management systems, the responsibilities of managers and workers, and reporting requirements for residential and home services​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides an overview of the rural health workforce in Australia, including policies and programs designed to encourage health professionals to train and practise in rural and remote areas. It highlights strategies for improving healthcare access and quality in these regions, supporting both professionals and communities. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides quarterly reports on the performance of the aged care sector, including data on residential care audits, home services quality reviews, complaints, and Serious Incident Response Scheme notifications. The reports offer insights into sector-wide performance and help providers monitor compliance and improve service quality​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This resource provides information about screening requirements for the aged care workforce. It contains information about screening checks, types of screening and screening requirements. It also includes links to relevant resources for more information. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.