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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which took effect from 1 November 2025. You can search for resources by using keywords, or filtering by standard, outcome and audience. Before using the Resource Centre, please read the terms of use.

Displaying 81 to 88 of 88 result(s)
/quality-standards/goal-setting

Goal setting

Guidance
Last Updated

This resource discusses the role of goal setting in enhancing rehabilitation, reablement, and restorative care for older people. It highlights the value of involving older people in defining goals and the positive impact of goal setting on engagement, daily function, and quality of life.

Author
External resource
Standard
1: The Individual, 3: The Care and Services, 5: Clinical Care
Outcomes
1.3: Choice, independence and quality of life, 3.2: Delivery of funded aged care services, 5.4: Comprehensive care
Goal setting
/quality-standards/silver-rainbow-ageing-and-aged-care

Silver Rainbow: Ageing and Aged Care

Guidance

This resource is about the Silver Rainbow project to improve the experiences of LGBTI people as they age and enter aged care. The resource offers resources and training information to support the health and wellbeing of LGBTIQ+ older people. It also includes relevant reports and papers, such as government submissions.

Author
External resource
Standard
1: The Individual, 7: The Residential Community
Outcomes
1.1: Person-centred care, 7.1: Daily living
Silver Rainbow: Ageing and Aged Care
/quality-standards/australian-centre-evidence-based-aged-care-resources

Australian Centre for Evidence Based Aged Care - Resources

Guidance

This resource provides a collection of tools and guidelines for improving person-centred care in aged care settings. It includes assessments on care personalisation, pain management, staff-family relationships, and support for sexuality and decision-making for people with dementia.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Standard
1: The Individual, 3: The Care and Services, 5: Clinical Care
Outcomes
1.1: Person-centred care, 3.1 Assessment and planning
Australian Centre for Evidence Based Aged Care - Resources
/quality-standards/first-nations-stakeholder-communications-toolkit

First Nations - Stakeholder Communications Toolkit

Guidance, Tool
Published date
Last Updated

This Toolkit is designed for First Nations stakeholders including providers, workers and others involved in providing aged care services for First Nations people. We’ve developed it to make it easy for you to share relevant resources with your networks and members

Author
Aged Care Quality & Safety Commission
Standard
1: The Individual, 2: The Organisation, 3: The Care and Services
Outcomes
1.1: Person-centred care, 2.1: Partnering with individuals, 3.2: Delivery of funded aged care services
First Nations Resources – Communications Toolkit
/quality-standards/statement-rights-workers

Statement of Rights - Workers

Guidance

This resource provides information for providers about the Statement of Rights. The Statement of Rights promote quality and safe care for older persons accessing, or seeking to access, funded aged care services. The rights help to ensure that older people and their needs are at the centre of the new aged care system. 

This page includes information about what the Statement of Rights means for providers, and has links to additional resources about the rights, including videos and fact sheets.

Author
Aged Care Quality & Safety Commission
Standard
1: The Individual, 2: The Organisation, 7: The Residential Community
Outcomes
1.1: Person-centred care, 1.2: Dignity, respect and privacy, 1.3: Choice, independence and quality of life, 2.6b: Complaints and feedback management for individuals, 7.1: Daily living
Statement of rights - workers
/quality-standards/statement-rights-providers

Statement of Rights - Providers

Guidance

This resource provides information for providers about the Statement of Rights. The Statement of Rights promote quality and safe care for older persons accessing, or seeking to access, funded aged care services. The rights help to ensure that older people and their needs are at the centre of the new aged care system. 

This page includes information about what the Statement of Rights means for providers, and has links to additional resources about the rights, including videos and fact sheets.

Author
Aged Care Quality & Safety Commission
Standard
1: The Individual, 2: The Organisation, 7: The Residential Community
Outcomes
1.1: Person-centred care, 1.2: Dignity, respect and privacy, 1.3: Choice, independence and quality of life, 2.6b: Complaints and feedback management for individuals, 7.1: Daily living
Statement of Rights - Providers
/quality-standards/national-aged-care-advocacy-program-nacap

National Aged Care Advocacy Program (NACAP)

Guidance
Last Updated

This resource outlines the National Aged Care Advocacy Program (NACAP), which provides free and confidential advocacy services to older people receiving government-subsidised aged care. It helps people understand their rights, navigate the aged care system, and resolve issues. It also offers education and support to aged care providers to ensure they uphold these rights. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Standard
1: The Individual, 2: The Organisation
Outcomes
1.3: Choice, independence and quality of life, 2.6b: Complaints and feedback management for individuals
National Aged Care Advocacy Program (NACAP) webpage thumbnail
/quality-standards/dignity-and-respect

Dignity and Respect

Guidance
Last Updated

This resource provides information about dignity and respect in aged care, including information about what it means and why it is important. It provides evidence-informed information about dignity and respect in the context of care policies, social inclusion and meaningful engagement, autonomy and dignity of risk, privacy and personal space, and more.

Author
External resource
Standard
1: The Individual
Outcomes
1.2: Dignity, respect and privacy
Dignity and Respect thumbnail