Quality Standards Resource Centre

This resource is available on the Parliament of Australia website. It includes information about aged care rights and principles, including the Statement of Rights. The Statement of Rights outlines the rights that older people will have when accessing aged care services.

This resource describes the Good Spirit Good Life (GSGL) framework for assessing the quality of life of older Aboriginal people, focusing on culturally important factors such as connection to Country, family, and spirituality. It includes tools for both self-reporting and carer-assisted reporting.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource provides community education and awareness programmes to prevent elder abuse, particularly for culturally and linguistically diverse seniors. It includes bilingual training for community educators, in-language resources, and guidance for recognising and addressing elder abuse through culturally appropriate methods.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource offers guidance on maintaining personal identity for people with dementia by fostering respect, independence, and communication. It suggests environmental and social modifications to enhance dignity, such as personalising spaces, supporting mobility, and addressing unmet needs.

This resource was developed by a state/territory government or organisation, and therefore its applicability and usefulness may be limited.

This resource offers guidance on maintaining personal identity for people with dementia by fostering respect, independence, and communication. It suggests environmental and social modifications to enhance dignity, such as personalising spaces, supporting mobility, and addressing unmet needs.

This resource was developed by a state/territory government or organisation, and therefore its applicability and usefulness may be limited.

This resource provides information on aged care rights, including guidance on self-advocacy and accessing support. It offers resources, free educational sessions, and access to advocates for assistance with government-funded aged care services, empowering people to address concerns and understand their entitlements.

This resource provides an overview of Australia’s approach to addressing the abuse of older people, including the National Plan, specialist services, awareness campaigns, and legal reforms. It aims to increase awareness, support prevention efforts, and offer accessible resources for those experiencing or at risk of abuse.

This resource addresses balancing privacy and safety for older people using technology in aged care. It highlights the importance of making sure surveillance technology supports independent living while respecting personal dignity, and it explores considerations for safety and privacy in care settings.

This resource provides the Managing Risk Toolkit designed for health professionals and care staff involved in palliative care and advance care planning for older people in residential care. It offers guidance on managing risks in areas such as nutrition, hydration, medication management, and care transitions at the end of life. The toolkit includes fact sheets, practical tips, and downloadable materials to support safe, effective care.

This resource offers tools for self-advocacy in aged care, helping people understand their rights and what to expect from providers. It includes resources on the Charter of Aged Care Rights, care planning, and maintaining connections, supporting people in navigating and maximising their aged care experience.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Code of Conduct for Aged Care, which sets expectations for the behaviour of providers, governing persons, and workers. It promotes respect, safety, and quality in aged care services, ensuring people’s rights are protected. The Code includes guidance on handling concerns and preventing abuse or neglect​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Code of Conduct for Aged Care workers, detailing expected behaviours such as respect, honesty, and integrity. It ensures people receiving care are treated with dignity, kept safe from harm, and supported. The Code applies to all aged care workers, including volunteers​. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides guidance about respecting the privacy and dignity of clients. It includes information about personal privacy, the Privacy Act, what classifies as health information, consent and privacy of information. It also includes information about person-centred care and client dignity. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource is a sample of what a partner agreement might look like. It can be used as a template. This document has been created to support aged care providers and individuals where all parties would like to put an agreement in place. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the Governing for Reform in Aged Care Program, designed to strengthen corporate and clinical governance capabilities for aged care leaders. It provides tools, online learning modules, webinars, and podcasts to support governance improvement and help leaders engage in reform efforts. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

In this video, Peter Edwards, Executive Director, Compliance and Enforcement Group, answers your questions about how we will manage non-compliance from 1 November 2025. 

This resource provides information about privacy rights in aged care, explaining how personal information is collected, used, and protected. It outlines privacy laws and principles governing the handling of personal data, including when information can be shared. The resource also links to privacy notices and policies for further details. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines the privacy policy for handling personal information through My Aged Care services. It explains how personal data is collected, used, and shared, ensuring compliance with the Privacy Act 1988. The document provides details on consent, data protection measures, and rights to access or correct personal information.

This resource outlines the rights of people receiving aged care, including the right to safe, high-quality care, dignity, independence, and privacy. It also covers steps for addressing concerns, accessing advocacy, and using the Charter of Aged Care Rights as a foundation for understanding and exercising these rights. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource includes a series of YouTube videos developed by the Aged Care Quality and Safety Commission. Australian First Nations older people discuss good quality, culturally appropriate and safe aged care, including person-centred care, rights and how to speak up about care. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.