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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.

Displaying 1 to 20 of 67 result(s)
/quality-standards/designing-dementia-friendly-care-environments

Designing dementia-friendly care environments

Guidance
Last Updated

This resource provides guidance for professionals on designing dementia-friendly care environments to help people living with dementia to make the best of everyday life. It includes dementia enabling environment principles and an example of how to design a space using the principles. The resource also includes links to other Dementia Australia resources about developing a dementia-friendly environment.

Author
External resource
Key Theme
Environment, Delivering comprehensive care and services
Standard
4: The Environment
Outcomes
4.1a: Environment – services delivered in the individual’s home, 4.1b: Environment – services delivered other than in the individual’s home
Designing dementia-friendly care environments
/quality-standards/dementia-enabling-environments-care-environments-kitchen

Dementia enabling environments - Care environments: Kitchen

Fact sheet

This resource, developed by Alzheimer's WA, is a Dementia Enabling Environments illustration information sheet about kitchens in care environments. It includes principles to create enabling spaces and information about how to design the physical environment to maximise enablement and wellbeing for people living with dementia.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment, Food and nutrition
Standard
4: The Environment, 6: Food and Nutrition
Outcomes
4.1b: Environment – services delivered other than in the individual’s home, 6.4: Dining experience
Dementia enabling environments - Care environments: Kitchen
/quality-standards/dementia-enabling-environments-care-environments-dining-areas

Dementia enabling environments - Care environments: Dining areas

Fact sheet

This resource, developed by Alzheimer's WA, is a Dementia Enabling Environments illustration information sheet about dining areas in care environments. It includes principles to create enabling spaces and information about how to design the physical environment to maximise enablement and wellbeing for people living with dementia.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment, Food and nutrition
Standard
4: The Environment, 6: Food and Nutrition
Outcomes
4.1b: Environment – services delivered other than in the individual’s home, 6.4: Dining experience
Dementia enabling environments - Care environments: Dining areas
/quality-standards/dementia-enabling-environments-adapt-home-dining-room

Dementia enabling environments - Adapt a home: Dining room

Fact sheet

This resource, developed by Alzheimer's WA, is a Dementia Enabling Environments illustration information sheet about adapting a home, focusing on the dining room. It includes principles to integrate enabling design and make changes within the physical environment to maximise enablement and wellbeing for people living with dementia.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment, Food and nutrition
Standard
4: The Environment, 6: Food and Nutrition
Outcomes
4.1a: Environment – services delivered in the individual’s home, 6.4: Dining experience
Dementia enabling environments - Adapt a home: Dining room
/quality-standards/familiar-places-webinar-2-bedrooms-and-dining-areas

Familiar Places Webinar 2 – Bedrooms and Dining Areas

Webinar
Published date

This webpage provides a video webinar focused on familiar places, such as bedrooms and dining areas, for dementia care environments. It offers insights into how these spaces can be designed to support the wellbeing of people living with dementia, with a particular emphasis on creating comfortable and familiar settings.

Author
External resource
Key Theme
Food and nutrition, Delivering comprehensive care and services, Environment
Standard
6: Food and Nutrition, 4: The Environment
Outcomes
6.4: Dining experience, 4.1b: Environment – services delivered other than in the individual’s home
Familiar Places Webinar 2 – Bedrooms and Dining Areas
/quality-standards/healthy-active-ageing-make-sure-your-home-safe

Healthy active ageing: Make sure your home is safe

Guidance
Last Updated

This resource, developed by the Queensland Government, provides guidance on maintaining a safe home environment for healthy, active ageing. It offers practical tips for identifying and removing hazards in various areas of the home to prevent falls.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Key Theme
Environment
Standard
4: The Environment
Outcomes
4.1a: Environment – services delivered in the individual’s home
Healthy active ageing: Make sure your home is safe
/quality-standards/dementia-friendly-environments-personal-enjoyment

Dementia-friendly environments - Personal enjoyment

Guidance
Last Updated

This resource provides guidance on fostering personal enjoyment for people with dementia, encouraging meaningful activities based on life history and familiar roles. It includes ideas for sensory engagement, physical activity, and social connection in home-like settings.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.1b: Environment – services delivered other than in the individual’s home, 5.6 Cognitive impairment  
Dementia-friendly environments - Personal enjoyment
/quality-standards/dementia-friendly-environments-interior-design

Dementia-friendly environments - Interior design

Guidance
Last Updated

This resource provides guidance on interior design elements that create a familiar, practical, and dementia-friendly environment. It includes strategies for lighting, colour, furniture, and surfaces to enhance safety, wayfinding, and comfort in care settings.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.1b: Environment – services delivered other than in the individual’s home, 5.6 Cognitive impairment  
Dementia-friendly environments - Interior design
/quality-standards/assistive-technology

Assistive technology

Guidance
Last Updated

This resource outlines standard infection control precautions, developed for VIC, including practices like hand hygiene, PPE use, and safe disposal of sharps. It is applicable across healthcare settings.

This resource was developed by a state/territory government or organisation, and therefore its applicability and usefulness may be limited.

Author
External resource
Key Theme
Environment, Delivering comprehensive care and services
Standard
4: The Environment
Outcomes
4.1a: Environment – services delivered in the individual’s home
Assistive technology
/quality-standards/dementia-friendly-environments-designing-people-dementia

Dementia-friendly environments - Designing for people with dementia

Guidance
Last Updated

This resource provides design principles for creating dementia-friendly environments that support comfort, independence, and a sense of home. It includes guidance on optimising lighting, safety, social connection, and personalised spaces to enhance quality of life.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.1b: Environment – services delivered other than in the individual’s home, 5.6 Cognitive impairment  
Dementia-friendly environments - Designing for people with dementia
/quality-standards/my-healthy-home-home-health-factsheet-series

My healthy home: home health factsheet series

Fact sheet
Published date

This resource offers accessible health information for Aboriginal and Torres Strait Islander people on preventing illness in the home. It includes room-based fact sheets with actions to improve environmental health, available as individual sheets or a workbook. This resource includes state-specific information and therefore its applicability and usefulness may be limited.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment, Infection prevention and control
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.1a: Environment – services delivered in the individual’s home, 4.2: Infection prevention and control, 5.2: Preventing and controlling infections in delivering clinical care services
My healthy home: home health factsheet series
/quality-standards/bedrooms-and-privacy

Bedrooms and privacy

Guidance
Last Updated

This resource offers guidance on maintaining personal identity for people with dementia by fostering respect, independence, and communication. It suggests environmental and social modifications to enhance dignity, such as personalising spaces, supporting mobility, and addressing unmet needs.

This resource was developed by a state/territory government or organisation, and therefore its applicability and usefulness may be limited.

Author
External resource
Key Theme
Dignity, respect and privacy, Environment, Delivering comprehensive care and services
Standard
1: The Individual, 4: The Environment, 7: The Residential Community
Outcomes
1.2: Dignity, respect and privacy, 4.1b: Environment – services delivered other than in the individual’s home, 7.1: Daily living
Bedrooms and privacy
/quality-standards/healthcare-provider-directory-hpd

Healthcare Provider Directory (HPD)

Tool
Last Updated

This resource explains the Healthcare Provider Directory (HPD), a service listing registered health care providers and organisations in the Healthcare Identifiers (HI) Service. It enables health professionals to access contact and specialty information for secure messaging, referrals, and discharge summaries.

Author
External resource
Key Theme
Corporate and clinical governance, Information management system, Workforce and human resources management, Care coordination and transitions
Standard
5: Clinical Care
Outcomes
5.1: Clinical governance
Healthcare Provider Directory (HPD)
/quality-standards/covid-19-information-workplaces-general

COVID-19 Information for workplaces - General

Guidance
Last Updated

This resource provides guidance on minimising the spread of COVID-19, including aged care settings. It outlines vaccine information, risk assessments, physical distancing, hygiene and rapid antigen testing in the workplace. It also contains key resources such as signage, posters and translated information.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment, Infection prevention and control
Standard
4: The Environment
Outcomes
4.1b: Environment – services delivered other than in the individual’s home, 4.2: Infection prevention and control
COVID-19 Information for workplaces - General
/quality-standards/older-people-and-falls

Older people and falls

Guidance
Last Updated

This resource provides information on the causes, treatments, and prevention of falls in older people. It outlines risk factors, such as home hazards and health conditions, and offers practical tips for reducing falls, including lifestyle changes, home modifications, and medical assessments. The document emphasises the importance of fall prevention in aged care settings.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment, Clinical safety
Standard
4: The Environment, 5: Clinical Care
Outcomes
4.1a: Environment – services delivered in the individual’s home, 5.5: Safety of clinical care services
Older people and falls
/quality-standards/how-clean-and-disinfect-your-workplace-covid-19

How to clean and disinfect your workplace - COVID-19

Guidance
Last Updated

This resource provides detailed guidelines on cleaning and disinfecting workplaces, including aged care settings, to minimise the spread of COVID-19. It outlines cleaning procedures for different surfaces and items, the proper use of disinfectants, and disposal of materials. It supports workplace hygiene by ensuring routine and post-exposure cleaning protocols.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment, Infection prevention and control
Standard
4: The Environment
Outcomes
4.1b: Environment – services delivered other than in the individual’s home, 4.2: Infection prevention and control
How to clean and disinfect your workplace - COVID-19
/quality-standards/aids-stay-independent

Aids to stay independent

Guidance

This resource provides information on aids to help people stay safe and independent at home. It includes equipment such as walking aids, bed rails, and pressure-relieving mattresses. These services are available through the Commonwealth Home Support Programme or Home Care Packages, depending on eligibility, following an assessment.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment
Standard
4: The Environment
Outcomes
4.1a: Environment – services delivered in the individual’s home
Aids to stay independent
/quality-standards/mobility-aids

Mobility aids

Guidance
Last Updated

This resource provides an overview of mobility aids, including walkers, wheelchairs, lifting aids, and electric beds, to help people move safely and independently. It explains how these devices can help with daily tasks, manage pain, and reduce injury risks. The document also includes information on accessing aids through government programs or health professionals.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment
Standard
4: The Environment
Outcomes
4.1a: Environment – services delivered in the individual’s home
Mobility aids
/quality-standards/aids-equipment-and-modifications-through-rehabilitation-appliances-program-rap

Aids, equipment and modifications through the Rehabilitation Appliances Program (RAP)

Guidance
Last Updated

This resource provides information about the Rehabilitation Appliances Program (RAP), which offers aids, equipment, and home or vehicle modifications to help veterans stay independent. It explains the types of items available, such as mobility devices, personal care aids, and home accessibility modifications, and outlines the process for accessing these services through clinical assessments.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment
Standard
4: The Environment
Outcomes
4.1a: Environment – services delivered in the individual’s home
Aids, equipment and modifications through the Rehabilitation Appliances Program (RAP)
/quality-standards/tools-and-aids-help-home

Tools and aids to help at home

Guidance
Last Updated

This resource outlines tools, aids, and technology to help people with dementia live safely and independently at home. It includes medication reminders, safety devices, communication tools, and sensory aids. The document provides guidance on selecting appropriate tools to support daily tasks, reduce stress, and maintain quality of life at home.

Author
External resource
Key Theme
Delivering comprehensive care and services, Environment
Standard
4: The Environment
Outcomes
4.1b: Environment – services delivered other than in the individual’s home
Tools and aids to help at home