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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.

Displaying 1 to 9 of 9 result(s)
/quality-standards/aged-care-financial-report

Aged Care Financial Report

Guidance
Last Updated

This resource outlines the mandatory Aged Care Financial Report (ACFR) for approved aged care providers. It details reporting requirements for residential care, home care, multi-purpose services, and short-term restorative care. Providers must submit financial data on income, expenses, and compliance statements to receive government funding. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Accountability and quality system
Standard
2: The Organisation
Outcomes
2.3: Accountability, quality system and policies and procedures
/quality-standards/reporting-residential-aged-care

Reporting for residential aged care

Guidance
Last Updated

This resource outlines the reporting requirements for approved residential aged care providers. It includes instructions for submitting the Aged Care Financial Report (ACFR), General Purpose Financial Statement (GPFS), and Annual Prudential Compliance Statement (APCS). It also covers quality reporting under the National Aged Care Mandatory Quality Indicator Program, ensuring transparency and compliance with regulatory standards. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Accountability and quality system
Standard
2: The Organisation
Outcomes
2.3: Accountability, quality system and policies and procedures
Reporting for residential aged care
/quality-standards/national-mental-health-workforce-strategy-2022-2032

National Mental Health Workforce Strategy 2022–2032

Guidance
Last Updated

This resource outlines the National Mental Health Workforce Strategy 2022–2032, providing a roadmap to build a sustainable, skilled mental health workforce. It focuses on attracting, training, and retaining professionals to meet future demands, including those in aged care. The strategy supports coordinated mental health services across various sectors, ensuring a person-centred approach and promoting mental health careers. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Accountability and quality system
Standard
2: The Organisation
Outcomes
2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care
National Mental Health Workforce Strategy 2022–2032
/quality-standards/quality-improvement-guidance-aged-care-providers

Quality improvement guidance for aged care providers

Guidance
Last Updated

This resource offers guidance for aged care providers on implementing continuous quality improvement processes. It explains the ‘Plan, Do, Check, Act’ model to monitor and enhance care quality, using data and feedback to address issues. It also provides practical examples and tools to support providers in improving care and meeting regulatory requirements. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Accountability and quality system, Corporate and clinical governance
Standard
2: The Organisation
Outcomes
2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care, 2.2b: Quality, safety and inclusion culture to support individuals, 2.3: Accountability, quality system and policies and procedures
Quality improvement guidance for aged care providers
/quality-standards/financial-and-prudential-monitoring-compliance-and-intervention-framework

Financial and Prudential Monitoring, Compliance and Intervention Framework

Guidance
Last Updated

This resource outlines the Financial and Prudential Monitoring, Compliance and Intervention Framework for aged care providers. It aims to enhance financial transparency, requiring stricter reporting, oversight, and adherence to prudential standards. The framework helps ensure financial stability, protects refundable accommodation deposits, and supports the continuity of care in residential aged care. It includes phased implementation and future regulatory changes.

Author
Department of Health, Disability and Ageing
Key Theme
Accountability and quality system
Standard
2: The Organisation
Outcomes
2.3: Accountability, quality system and policies and procedures
Financial and Prudential Monitoring, Compliance and Intervention Framework
/quality-standards/government-provider-management-system-resources

Government Provider Management System resources

Guidance
Last Updated

This resource provides user guides, quick reference materials, and videos to support aged care providers in using the Government Provider Management System (GPMS). It covers essential tasks such as managing user details, financial reporting, and service information. The GPMS ensures accurate and efficient data management for regulatory compliance and operational oversight in aged care services. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Information management system, Accountability and quality system
Standard
2: The Organisation
Outcomes
2.7: Information management, 2.3: Accountability, quality system and policies and procedures
Government Provider Management System resources
/quality-standards/government-provider-management-system-gpms

Government Provider Management System (GPMS)

Guidance
Last Updated

This resource provides an overview of the Government Provider Management System (GPMS), designed to simplify access to and reporting of information by aged care providers to the government. It includes user guides, fact sheets, and troubleshooting support for managing organisational details, notifications, and financial reporting in compliance with aged care requirements. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Information management system, Accountability and quality system
Standard
2: The Organisation
Outcomes
2.7: Information management, 2.3: Accountability, quality system and policies and procedures
Government Provider Management System (GPMS)
/quality-standards/quarterly-financial-report-resources

Quarterly Financial Report resources

Guidance, Report
Last Updated

This resource provides information and templates for the Quarterly Financial Report (QFR), required for approved aged care providers. It includes data definitions, templates, frequently asked questions, and guidance for reporting on finances, labour costs, and other operational data. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Accountability and quality system
Standard
2: The Organisation
Outcomes
2.3: Accountability, quality system and policies and procedures
Quarterly Financial Report resources
/quality-standards/national-aged-care-mandatory-quality-indicator-program-qi-program

National Aged Care Mandatory Quality Indicator Program (QI Program)

Guidance
Published date

This resource provides information on the National Aged Care Mandatory Quality Indicator Program (QI Program). The program gathers data on 11 quality indicators from residential aged care services to enhance care standards and outcomes for residents. It includes resources, quick guides, consultation papers, and surveys for improving quality indicators in both residential and in-home aged care services. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Accountability and quality system, Corporate and clinical governance, Information management system, Workforce and human resources management
Standard
5: Clinical Care, 2: The Organisation
Outcomes
2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care, 2.2b: Quality, safety and inclusion culture to support individuals, 2.3: Accountability, quality system and policies and procedures, 5.1: Clinical governance, 5.5: Safety of clinical care services
National Aged Care Mandatory Quality Indicator Program (QI Program)