Quality Standards Resource Centre

This resource includes information and tools to support thinking and talking about wishes and preferences for care at the end of life. This resource has been developed for Aboriginal and/or Torres Strait Islander peoples, their community, and those working with them. The resource also includes information about identifying decision makers and advance care planning.

This resource provides information for care workers about palliative care. The Practice Centre provides links to, and information about, tools and resources to use in practice and improve care and outcomes in palliative care. It includes sections on improving practice, symptoms, medicines and tipsheets.

This resource is the Palliative Care Australia website. The website contains targeted guidance and resources for service providers and health care professionals. The resource also includes information about the National Palliative Care Standards, which provide guidance on best practice palliative care in different settings.

This resource provides evidence-based information for the healthcare sector about palliative care. It includes evidence summaries on topics related to palliative care, such as advance care planning, advocacy, care coordination, goals of care, nutrition and needs assessment.

This resource is the ELDAC (End of Life Directions for Aged Care) website. It provides information, guidance and resources for aged care providers and staff supporting palliative care and advance care planning. Information can be accessed by selecting a topic from the ELDAC care model, for example, providing palliative care, responding to deterioration and bereavement. Information can also be filtered using search functions such as role type, quick links, resource type and keywords. 

This model provides a framework for delivering tailored palliative care for people with intellectual disabilities, aiming for equitable access across various care settings. Supporting toolkits offer resources for health professionals and families to enhance communication and collaborative care.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This toolkit supports health professionals in delivering palliative care for people with intellectual disabilities by providing resources, guidance on communication, and tailored care strategies. It aims to enhance service quality through understanding specific needs and collaborative care planning.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource offers practical guidance on effective engagement with older people, highlighting diverse communication methods, cultural sensitivity, and inclusive strategies to capture meaningful input. It supports collaborative relationships and respectful dialogue with older people in decision-making processes.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource provides information sheets for residents, families, and carers to support decision-making in residential aged care. Covering topics such as pain management, falls, and medicines, it promotes health literacy, enabling consumers to engage in discussions and report care issues effectively.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

This resource outlines how health service organisations can support advance care planning within the Comprehensive Care Standard (National Safety and Quality Health Service Standards). It highlights the importance of documenting a patient’s preferences for future care and ensuring systems are in place to act on these plans. It also provides actions related to policies, sharing decisions, comprehensive care, and clinical handover. 

This resource guides clinicians on the importance of advance care planning, particularly for those with life-limiting illnesses, chronic conditions, or cognitive impairment. It outlines the need for early conversations about patient preferences and comprehensive care, ensuring decisions are documented, shared, and align with clinical handover processes to respect patient autonomy and improve care outcomes. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource outlines actions for health service organisations to review and improve comprehensive care delivery, focusing on aligning care with patients' needs and care plans. It emphasises regular assessment, multidisciplinary collaboration, and quality improvement to maintain responsive, person-centred care across services. 

This resource provides information on a free translation and interpreting service funded by the government for aged care providers. It supports effective communication with older people from diverse backgrounds, offering language translation, sign language, and captioning services to enhance accessibility and inclusivity in aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides information on the National Aboriginal and Torres Strait Islander Flexible Aged Care Program. The program funds flexible and culturally appropriate aged care services for Aboriginal and Torres Strait Islander communities, mainly in rural and remote areas. It covers service provider requirements, funding processes, and adaptations to ongoing aged care reforms. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This resource provides a nationally consistent framework for advance care planning documents in Australia. It outlines principles, ethical considerations, and best practices for creating, implementing, and accessing advance care plans, including Advance Care Directives. It aims to guide policymakers, administrators, and healthcare providers in recognising people’s values, preferences, and rights regarding future care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

This guide covers advance care planning for older adults, detailing the process of discussing patients' values, appointing a decision-maker, and documenting preferences for future care. It outlines the general practitioner’s role, steps for initiating discussions, assessing decision-making capacity, storing care plans, and ensuring patients' wishes are respected during their illness trajectory.

This resource is a guide for meaningful consultation with people living with dementia, their families, and carers. It covers planning, ethical considerations, communication methods, and ways to improve accessibility. The guide offers strategies to ensure the voices of those living with dementia are respected, valued, and effectively integrated into decision-making processes.

This resource provides culturally safe and responsive palliative care information for Aboriginal and Torres Strait Islander peoples. It includes guidance for health professionals on culturally appropriate care, patient and family journeys, and relevant research and practices to support respectful and effective healthcare for Indigenous communities.

This page offers a wide range of resources aimed at helping aged care providers deliver culturally inclusive services. It includes multilingual communication cards, cultural care plans, and practice guides that help address the cultural, linguistic, and spiritual needs of people in care. The resources make sure aged care services are accessible, safe, and appropriate for culturally and linguistically diverse populations​.

This resource presents the Draft National Consumer Engagement Strategy for Health and Wellbeing, which aims to foster partnerships between health policymakers and communities. It is designed to involve people and communities in the development and implementation of preventive health policies. The strategy supports policymakers and program developers in engaging effectively with consumers to achieve improved health outcomes across Australia.