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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.

Displaying 1 to 7 of 7 result(s)
/quality-standards/comprehensive-care-review-and-improve-comprehensive-care-delivery-key-actions-health-service-organisations

Comprehensive Care - Review and improve comprehensive care delivery - Key actions for health service organisations

Fact sheet
Published date

This resource outlines actions for health service organisations to review and improve comprehensive care delivery, focusing on aligning care with patients' needs and care plans. It emphasises regular assessment, multidisciplinary collaboration, and quality improvement to maintain responsive, person-centred care across services. 

Author
Australian Commission On Safety And Quality In Health Care
Key Theme
Corporate and clinical governance, Delivering comprehensive care and services, Assessment and planning
Standard
2: The Organisation, 3: The Care and Services, 5: Clinical Care
Outcomes
2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care, 2.2b: Quality, safety and inclusion culture to support individuals, 3.2: Delivery of funded aged care services, 5.4: Comprehensive care
Comprehensive Care - Review and improve comprehensive care delivery - Key actions for health service organisations
/quality-standards/free-aged-care-translation-service

Free aged care translation service

Brochure
Published date

This resource provides information on a free translation and interpreting service funded by the government for aged care providers. It supports effective communication with older people from diverse backgrounds, offering language translation, sign language, and captioning services to enhance accessibility and inclusivity in aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Person-centred care, Corporate and clinical governance, Delivering comprehensive care and services
Standard
1: The Individual, 2: The Organisation, 3: The Care and Services
Outcomes
1.1: Person-centred care, 2.1: Partnering with individuals, 3.3: Communicating for safety and quality
Free aged care translation service
/quality-standards/national-aboriginal-and-torres-strait-islander-flexible-aged-care-program

National Aboriginal and Torres Strait Islander Flexible Aged Care Program

Guidance
Published date
Last Updated

This resource provides information on the National Aboriginal and Torres Strait Islander Flexible Aged Care Program. The program funds flexible and culturally appropriate aged care services for Aboriginal and Torres Strait Islander communities, mainly in rural and remote areas. It covers service provider requirements, funding processes, and adaptations to ongoing aged care reforms. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Key Theme
Person-centred care, Delivering comprehensive care and services, Corporate and clinical governance, Care coordination and transitions
Standard
3: The Care and Services, 2: The Organisation, 1: The Individual, 7: The Residential Community
Outcomes
3.2: Delivery of funded aged care services, 2.1: Partnering with individuals, 1.1: Person-centred care, 7.2: Transitions
National Aboriginal and Torres Strait Islander Flexible Aged Care Program
/quality-standards/centre-cultural-diversity-ageing-resources

Centre for Cultural Diversity in Ageing - Resources

Guidance

This page offers a wide range of resources aimed at helping aged care providers deliver culturally inclusive services. It includes multilingual communication cards, cultural care plans, and practice guides that help address the cultural, linguistic, and spiritual needs of people in care. The resources make sure aged care services are accessible, safe, and appropriate for culturally and linguistically diverse populations​.

Author
External resource
Key Theme
Person-centred care, Corporate and clinical governance, Care coordination and transitions, Food and nutrition
Standard
1: The Individual, 2: The Organisation, 3: The Care and Services, 6: Food and Nutrition
Outcomes
1.1: Person-centred care, 2.1: Partnering with individuals, 3.2: Delivery of funded aged care services, 3.4: Planning and coordination of funded aged care services, 6.1: Partnering with individuals on food and drinks, 6.2: Assessment of nutritional needs and preferences
Centre for Cultural Diversity in Ageing - Resources
/quality-standards/cultural-respect-framework-2016-2026-aboriginal-and-torres-strait-islander-health

Cultural Respect Framework 2016-2026 for Aboriginal and Torres Strait Islander health

Guidance
Published date

This resource outlines a national approach to building a culturally respectful health system for Aboriginal and Torres Strait Islander people. It focuses on 6 domains, including communication, workforce development, and data evaluation, to ensure culturally safe, accessible care. It is applicable to aged care, helping providers meet cultural safety standards and improve health outcomes for Aboriginal and Torres Strait Islander people.

Author
External resource
Key Theme
Person-centred care, Corporate and clinical governance, Accountability and quality system, Delivering comprehensive care and services
Standard
1: The Individual, 2: The Organisation, 3: The Care and Services
Outcomes
1.1: Person-centred care, 2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care, 2.2b: Quality, safety and inclusion culture to support individuals, 3.2: Delivery of funded aged care services
Cultural Respect Framework 2016-2026 for Aboriginal and Torres Strait Islander health
/quality-standards/residential-aged-care-supporting-residential-aged-care-residents-and-their-healthcare-teams

Residential aged care - Supporting residential aged care residents and their healthcare teams

Guidance
Published date

This resource provides information on digital health tools available for residential aged care providers. It covers how these tools, including My Health Record, support care coordination, improve health outcomes, and enable secure information sharing between healthcare providers to enhance the quality of aged care services.

Author
External resource
Key Theme
Corporate and clinical governance, Information management system, Delivering comprehensive care and services, Care coordination and transitions, Workforce and human resources management
Standard
5: Clinical Care
Outcomes
5.1: Clinical governance, 2.7: Information management, 3.3: Communicating for safety and quality
Residential aged care - Supporting residential aged care residents and their healthcare teams
/quality-standards/first-nations-stakeholder-communications-toolkit

First Nations - Stakeholder Communications Toolkit

Guidance, Tool
Published date
Last Updated

This Toolkit is designed for First Nations stakeholders including providers, workers and others involved in providing aged care services for First Nations people. We’ve developed it to make it easy for you to share relevant resources with your networks and members

Author
Aged Care Quality & Safety Commission
Key Theme
Person-centred care, Corporate and clinical governance, Delivering comprehensive care and services
Standard
1: The Individual, 2: The Organisation, 3: The Care and Services
Outcomes
1.1: Person-centred care, 2.1: Partnering with individuals, 3.2: Delivery of funded aged care services
First Nations Resources – Communications Toolkit