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Quality Standards Resource Centre

The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which took effect from 1 November 2025. You can search for resources by using keywords, or filtering by standard, outcome and audience. Before using the Resource Centre, please read the terms of use.

Displaying 1 to 7 of 7 result(s)
/quality-standards/good-spirit-good-life-quality-life-framework

Good Spirit Good Life - a Quality of life framework

Guidance

This resource describes the Good Spirit Good Life (GSGL) framework for assessing the quality of life of older Aboriginal people, focusing on culturally important factors such as connection to Country, family, and spirituality. It includes tools for both self-reporting and carer-assisted reporting.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Standard
1: The Individual, 3: The Care and Services
Outcomes
1.1: Person-centred care, 1.2: Dignity, respect and privacy, 3.1 Assessment and planning
Good Spirit Good Life - a Quality of life framework
/quality-standards/better-together-practical-guide-effective-engagement-older-people

Better Together: A practical guide to effective engagement with older people

Guidance

This resource offers practical guidance on effective engagement with older people, highlighting diverse communication methods, cultural sensitivity, and inclusive strategies to capture meaningful input. It supports collaborative relationships and respectful dialogue with older people in decision-making processes.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Standard
1: The Individual, 2: The Organisation, 3: The Care and Services
Outcomes
1.1: Person-centred care, 2.1: Partnering with individuals, 3.1 Assessment and planning
Better Together: A practical guide to effective engagement with older people
/quality-standards/communication-clinical-handover

Communication at clinical handover

Guidance
Last Updated

This resource focuses on structured clinical handover processes to improve communication during patient care transitions. It highlights the importance of standardising handover procedures to make sure relevant information is effectively communicated, reducing errors and enhancing patient safety, especially during care transfers in healthcare settings, including aged care. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Standard
3: The Care and Services, 5: Clinical Care, 7: The Residential Community
Outcomes
3.3: Communicating for safety and quality, 3.4: Planning and coordination of funded aged care services, 5.4: Comprehensive care, 7.2: Transitions
Communication at clinical handover
/quality-standards/communicating-safety

Communicating for Safety

Guidance

This resource provides tools and guidance on improving clinical communication to enhance patient safety. It focuses on key communication touchpoints, such as handovers, decision-making, and care transitions. Designed to support healthcare providers, it offers practical strategies to reduce errors and improve outcomes in aged care and other healthcare settings. 

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

Author
Australian Commission On Safety And Quality In Health Care
Standard
3: The Care and Services, 5: Clinical Care, 7: The Residential Community
Outcomes
3.3: Communicating for safety and quality, 3.4: Planning and coordination of funded aged care services, 5.4: Comprehensive care, 7.2: Transitions
Communicating for Safety
/quality-standards/aboriginal-and-torres-strait-islander-mental-health-program

Aboriginal and Torres Strait Islander mental health program

Fact sheet
Last Updated

This resource provides information on a mental health program for Aboriginal and Torres Strait Islander people. It includes funding for culturally appropriate mental health services, offering psychological therapies, complex care, and clinical coordination. The program integrates with other services such as drug and alcohol support and suicide prevention initiatives. 

This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

Author
Department of Health, Disability and Ageing
Standard
3: The Care and Services, 5: Clinical Care, 1: The Individual
Outcomes
3.1 Assessment and planning, 3.2: Delivery of funded aged care services, 5.5: Safety of clinical care services, 1.1: Person-centred care
Aboriginal and Torres Strait Islander mental health program
/quality-standards/first-nations-digital-flipchart-your-rights-aged-care

First Nations - Digital Flipchart - Your rights in aged care

Presentations, Tool
Published date

A visual guide for conversations between providers/workers and older people about aged care. It includes notes for providers/workers to help guide the conversation.

Author
Aged Care Quality & Safety Commission
Standard
1: The Individual, 2: The Organisation, 3: The Care and Services
Outcomes
1.1: Person-centred care, 2.6b: Complaints and feedback management for individuals, 3.1 Assessment and planning
Your rights in aged care cover page
/quality-standards/australian-centre-evidence-based-aged-care-resources

Australian Centre for Evidence Based Aged Care - Resources

Guidance

This resource provides a collection of tools and guidelines for improving person-centred care in aged care settings. It includes assessments on care personalisation, pain management, staff-family relationships, and support for sexuality and decision-making for people with dementia.

This resource was developed by a state/territory government or organisation and therefore its applicability and usefulness may be limited.

Author
External resource
Standard
1: The Individual, 3: The Care and Services, 5: Clinical Care
Outcomes
1.1: Person-centred care, 3.1 Assessment and planning
Australian Centre for Evidence Based Aged Care - Resources