The Quality Standards Resource Centre helps extend understanding of the strengthened Aged Care Quality Standards, which take effect from 1 November 2025. The Resource Centre will be updated to reflect key changes made to the draft strengthened Standards. You can search for resources by using keywords, or filtering by standard, outcome, audience and theme. Before using the Resource Centre, please read the terms of use.
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/quality-standards/supporting-better-communication-care
Supporting Better Communication & Care
This webpage provides resources to help improve communication, care and support for people who are deaf, Deaf, hard of hearing, or who experience hearing loss. It includes 3 tools: Everyday Communication, Inclusive Healthcare, and Building Competency. There are also links to other relevant resources.
Key Theme
Delivering comprehensive care and services, Clinical safety
Standard
3: The Care and Services, 5: Clinical Care
Outcomes
3.3: Communicating for safety and quality, 5.5: Safety of clinical care services
